Cannot select organisation unit

[ahly]

Dear All, when i select a facility from the organization hierarchy in the data entry app, the facility name does not appear on the organization dimension hence it just loads

[Gassim (AL-Gassim Sharaf Addin)]

Hello @ahly,
Thank you for reaching out! Would it be possible if you take a screenshot:

I understand that the issue is that the facility name doesn’t appear where the arrow is like in the above image, right?

Would you also make a screenshot of the console by using the F12 keyboard shortcut in the Browser? What browser are you using? Additionally, please provide as much information as possible for the team to help you.

Please read:

About the Support - Assistance technique category

Have a question about installing, configuring or using DHIS2, or seeing any unexpected behavior/bugs in DHIS2, this is the place to get support - or help others with their questions. When posting a support question, please include as much info as possible of the following: DHIS2 version you’re using Operating system and web browser you’re using Servlet container/Tomcat logs related to your problem. Web browser console: In e.g. Chrome click Ctrl+Shift+I, then “Console”, and look for exceptions…

Thank you and have a great day!

[ahly]

receive the image, thats what am facing

[ahly]

am using chrome browser

[Gassim (AL-Gassim Sharaf Addin)]

Let me see whom I should contact for this type of question. I have a couple of questions though please: Does this happen to all facilities? And are all users facing this? Please check the data sets and the organization units from the maintenance app are they configured correctly. Could you send a screenshot to show they are configured correctly?

[ahly]

Yes it has happened to all facilities and to all users, the data sets, organizations are correctly configured

[Gassim (AL-Gassim Sharaf Addin)]

Okay please what DHIS2 version are you using?

@Markus would you mind taking a look here? Thanks!

[ahly]

version 2.34.2

[Gassim (AL-Gassim Sharaf Addin)]

Please make sure the right Organization unit is selected in the Data set settings:

[viet (Viet Nguyen)]

@ahly Can you do the below steps in your browser

1. Check if there is any error in Console tab

2. Check if there is any error in Network tab ( the POST request to dhis-web-commons/ouwt/setorgunit.action )

[ahly]

I get that

[ahly]

[viet (Viet Nguyen)]

@ahly

You got 504 - Gateway time out for the request dhis-web-dataentry/getMetaData.action
This means your server took so long to return the data for that request.
There could be many reasons for this.
Please check the performance of your server set up / configurations.
You might need to increase the connection time-out of your proxy server.
If you need more help, please provide more details of that DHIS2 instance such as

• Is it local instance on your laptop ? Or ?
• Tomcat version ? Nginx ?
• How big is your database ? How many DataElements, OrganisationUnits, OptionSet, etc.
• Is that instance running slow on other apps ?

[ahly]

• List item

1. it is on Linode server,

2. tomcat 8, nginx/1.14.0 (Ubuntu)

3. 12 GB, 6501 data elements, 317 orgtn units

4. Other apps are running perfectly well

[viet (Viet Nguyen)]

@ahly
Thanks for the info.
Can you check how long does the below request took ( in browser console → Network tab )

dhis-web-dataentry/getMetaData.action

Then can you also check your server log, if there is any ERROR while loading Data Entry app.
I guess you could also try to increase/disable timeout of your nginx server and see if it solve the issue.
The default timeout should be 60 seconds. With your current set up, the app shouldn’t take more than 1 minute to load. So not sure what happening here, need to investigate more.