Please note, all of a sudden the Event Reports, Pivot Tables, Event Visualiser etc (guess all analytics reporting apps) stopped working. The Tracker Capture app works without any issues.
Any help to restore the Analytics apps side is very much appreciated.Kindly note we are stuck and could not do any reporting now.
Do you think the Analytics tables were refreshed/cleared recently (from the Data administration -> Maintenance -> Clear analytics table)? If you have access to the server logs (tomcat logs) it could give an indication of what might be causing the issue when accessing analytics related apps.
I am guessing the analytics table might have been cleared. So triggering the analytics export from [Data administration -> Analytics Table -> Start Export] might solve the issue. Note that it will take around 20 minutes or more ( depending on the volume of data you have) for the generation to complete.
Please try to share relevant section of the log file. If you are running in tomcat, the tomcat log output file will have the details of the error. Use the affected app and share the logs from the same time frame.