Tracker capture not responding on chrome

Hi All,
I have set up a tracker program and wanted to capture some data but it keeps showing “loading metadata”. when I inspect I get this attached errors.

I used Firefox and it works perfectly

Anybody else having the same problem?

Kind regards

Djibril

This message and any attachments are subject to a disclaimer published at http://www.hisp.org/policies.html#comms_disclaimer. Please read the disclaimer before opening any attachment or taking any other action in terms of this electronic transmission. If you cannot access the disclaimer, kindly send an email to disclaimer@hisp.org and a copy will be provided to you. By replying to this e-mail or opening any attachment you agree to be bound by the provisions of the disclaimer.

Hi Djibril,

Version of DHIS? Version of Chrome? Do you see the same problem in the online demo, https://play.dhis2.org/demo?

Knut

···

On Mon, Sep 26, 2016 at 11:50 AM, Djibril Dione djibril@hisp.org wrote:

Hi All,
I have set up a tracker program and wanted to capture some data but it keeps showing “loading metadata”. when I inspect I get this attached errors.

I used Firefox and it works perfectly

Anybody else having the same problem?

Kind regards

Djibril

This message and any attachments are subject to a disclaimer published at http://www.hisp.org/policies.html#comms_disclaimer. Please read the disclaimer before opening any attachment or taking any other action in terms of this electronic transmission. If you cannot access the disclaimer, kindly send an email to disclaimer@hisp.org and a copy will be provided to you. By replying to this e-mail or opening any attachment you agree to be bound by the provisions of the disclaimer.


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Knut Staring

Dept. of Informatics, University of Oslo

Norway: +4791880522

Skype: knutstar

http://dhis2.org

Hi Djibril,

May be you have an old cache in your chrome. Can you clear your chrome cache and try one more time?

Also, which version of DHIS2 are you using?

···

On Mon, Sep 26, 2016 at 11:50 AM, Djibril Dione djibril@hisp.org wrote:

Hi All,
I have set up a tracker program and wanted to capture some data but it keeps showing “loading metadata”. when I inspect I get this attached errors.

I used Firefox and it works perfectly

Anybody else having the same problem?

Kind regards

Djibril

This message and any attachments are subject to a disclaimer published at http://www.hisp.org/policies.html#comms_disclaimer. Please read the disclaimer before opening any attachment or taking any other action in terms of this electronic transmission. If you cannot access the disclaimer, kindly send an email to disclaimer@hisp.org and a copy will be provided to you. By replying to this e-mail or opening any attachment you agree to be bound by the provisions of the disclaimer.


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Abyot A. Gizaw.

Senior Engineer, DHIS2

University of Oslo

http://www.dhis2.org

Ok, then please clear your cache like Abyot suggested. Instructions here:

https://www.dhis2.org/tutorials/how-to-really-clear-browser-cache

···

On Mon, Sep 26, 2016 at 12:00 PM, Djibril Dione djibril@hisp.org wrote:

Sorry. I am using DHIS 2.24 and chrome 53.0.2785.
I have used the online demo to not getting any issue.

Djibril

This message and any attachments are subject to a disclaimer published at http://www.hisp.org/policies.html#comms_disclaimer. Please read the disclaimer before opening any attachment or taking any other action in terms of this electronic transmission. If you cannot access the disclaimer, kindly send an email to disclaimer@hisp.org and a copy will be provided to you. By replying to this e-mail or opening any attachment you agree to be bound by the provisions of the disclaimer.

On Mon, Sep 26, 2016 at 11:53 AM, Knut Staring knutst@gmail.com wrote:

Hi Djibril,

Version of DHIS? Version of Chrome? Do you see the same problem in the online demo, https://play.dhis2.org/demo?

Knut

On Mon, Sep 26, 2016 at 11:50 AM, Djibril Dione djibril@hisp.org wrote:

Hi All,
I have set up a tracker program and wanted to capture some data but it keeps showing “loading metadata”. when I inspect I get this attached errors.

I used Firefox and it works perfectly

Anybody else having the same problem?

Kind regards

Djibril

This message and any attachments are subject to a disclaimer published at http://www.hisp.org/policies.html#comms_disclaimer. Please read the disclaimer before opening any attachment or taking any other action in terms of this electronic transmission. If you cannot access the disclaimer, kindly send an email to disclaimer@hisp.org and a copy will be provided to you. By replying to this e-mail or opening any attachment you agree to be bound by the provisions of the disclaimer.


Mailing list: https://launchpad.net/~dhis2-users

Post to : dhis2-users@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-users

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Knut Staring

Dept. of Informatics, University of Oslo

Norway: +4791880522

Skype: knutstar

http://dhis2.org

Knut Staring

Dept. of Informatics, University of Oslo

Norway: +4791880522

Skype: knutstar

http://dhis2.org

it is working now after cleared the cache.

thank

This message and any attachments are subject to a disclaimer published at http://www.hisp.org/policies.html#comms_disclaimer. Please read the disclaimer before opening any attachment or taking any other action in terms of this electronic transmission. If you cannot access the disclaimer, kindly send an email to disclaimer@hisp.org and a copy will be provided to you. By replying to this e-mail or opening any attachment you agree to be bound by the provisions of the disclaimer.

···

On Mon, Sep 26, 2016 at 12:21 PM, Djibril Dione djibril@hisp.org wrote:

it is working now after cleared the cache.

thanks

Djibril

On Mon, Sep 26, 2016 at 12:02 PM, Knut Staring knutst@gmail.com wrote:

Ok, then please clear your cache like Abyot suggested. Instructions here:

https://www.dhis2.org/tutorials/how-to-really-clear-browser-cache

On Mon, Sep 26, 2016 at 12:00 PM, Djibril Dione djibril@hisp.org wrote:

Sorry. I am using DHIS 2.24 and chrome 53.0.2785.
I have used the online demo to not getting any issue.

Djibril

This message and any attachments are subject to a disclaimer published at http://www.hisp.org/policies.html#comms_disclaimer. Please read the disclaimer before opening any attachment or taking any other action in terms of this electronic transmission. If you cannot access the disclaimer, kindly send an email to disclaimer@hisp.org and a copy will be provided to you. By replying to this e-mail or opening any attachment you agree to be bound by the provisions of the disclaimer.


Knut Staring

Dept. of Informatics, University of Oslo

Norway: +4791880522

Skype: knutstar

http://dhis2.org

On Mon, Sep 26, 2016 at 11:53 AM, Knut Staring knutst@gmail.com wrote:

Hi Djibril,

Version of DHIS? Version of Chrome? Do you see the same problem in the online demo, https://play.dhis2.org/demo?

Knut

On Mon, Sep 26, 2016 at 11:50 AM, Djibril Dione djibril@hisp.org wrote:

Hi All,
I have set up a tracker program and wanted to capture some data but it keeps showing “loading metadata”. when I inspect I get this attached errors.

I used Firefox and it works perfectly

Anybody else having the same problem?

Kind regards

Djibril

This message and any attachments are subject to a disclaimer published at http://www.hisp.org/policies.html#comms_disclaimer. Please read the disclaimer before opening any attachment or taking any other action in terms of this electronic transmission. If you cannot access the disclaimer, kindly send an email to disclaimer@hisp.org and a copy will be provided to you. By replying to this e-mail or opening any attachment you agree to be bound by the provisions of the disclaimer.


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Knut Staring

Dept. of Informatics, University of Oslo

Norway: +4791880522

Skype: knutstar

http://dhis2.org

I have similar problem and after clearing the cache the problem is still there. Need attention of our tracker team.

image

There is no error log in the tomcat but I find error in the script which is

Uncaught TypeError: Cannot read property ‘programStageDataElements’ of undefined

at [http://103.247.238.82:8080/dhismohfw/dhis-web-event-capture/scripts/event-capture.js:239:61](http://103.247.238.82:8080/dhismohfw/dhis-web-event-capture/scripts/event-capture.js:239:61)

at Array.forEach (native)

at Function.j.each.j.forEach ([http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/underscore.min.js:5:599](http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/underscore.min.js:5:599))

at Object.filterMissingPrograms ([http://103.247.238.82:8080/dhismohfw/dhis-web-event-capture/scripts/event-capture.js:238:7](http://103.247.238.82:8080/dhismohfw/dhis-web-event-capture/scripts/event-capture.js:238:7))

at Object.<anonymous> ([http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/jQuery/jquery.min.js:2:18263](http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/jQuery/jquery.min.js:2:18263))

at k ([http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/jQuery/jquery.min.js:2:16920](http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/jQuery/jquery.min.js:2:16920))

at Object.fireWith ([http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/jQuery/jquery.min.js:2:17707](http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/jQuery/jquery.min.js:2:17707))

at Object.fire ([http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/jQuery/jquery.min.js:2:17744](http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/jQuery/jquery.min.js:2:17744))

at k ([http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/jQuery/jquery.min.js:2:16920](http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/jQuery/jquery.min.js:2:16920))

at Object.fireWith ([http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/jQuery/jquery.min.js:2:17707](http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/jQuery/jquery.min.js:2:17707))  

I am using DHIS2 version 2.22 release d031d6c.

Regards

Hannan

···

On Mon, Sep 26, 2016 at 4:50 PM, Djibril Dione djibril@hisp.org wrote:

it is working now after cleared the cache.

thank

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On Mon, Sep 26, 2016 at 12:21 PM, Djibril Dione djibril@hisp.org wrote:

it is working now after cleared the cache.

thanks

Djibril

On Mon, Sep 26, 2016 at 12:02 PM, Knut Staring knutst@gmail.com wrote:

Ok, then please clear your cache like Abyot suggested. Instructions here:

https://www.dhis2.org/tutorials/how-to-really-clear-browser-cache

On Mon, Sep 26, 2016 at 12:00 PM, Djibril Dione djibril@hisp.org wrote:

Sorry. I am using DHIS 2.24 and chrome 53.0.2785.
I have used the online demo to not getting any issue.

Djibril

This message and any attachments are subject to a disclaimer published at http://www.hisp.org/policies.html#comms_disclaimer. Please read the disclaimer before opening any attachment or taking any other action in terms of this electronic transmission. If you cannot access the disclaimer, kindly send an email to disclaimer@hisp.org and a copy will be provided to you. By replying to this e-mail or opening any attachment you agree to be bound by the provisions of the disclaimer.


Knut Staring

Dept. of Informatics, University of Oslo

Norway: +4791880522

Skype: knutstar

http://dhis2.org

On Mon, Sep 26, 2016 at 11:53 AM, Knut Staring knutst@gmail.com wrote:

Hi Djibril,

Version of DHIS? Version of Chrome? Do you see the same problem in the online demo, https://play.dhis2.org/demo?

Knut

On Mon, Sep 26, 2016 at 11:50 AM, Djibril Dione djibril@hisp.org wrote:

Hi All,
I have set up a tracker program and wanted to capture some data but it keeps showing “loading metadata”. when I inspect I get this attached errors.

I used Firefox and it works perfectly

Anybody else having the same problem?

Kind regards

Djibril

This message and any attachments are subject to a disclaimer published at http://www.hisp.org/policies.html#comms_disclaimer. Please read the disclaimer before opening any attachment or taking any other action in terms of this electronic transmission. If you cannot access the disclaimer, kindly send an email to disclaimer@hisp.org and a copy will be provided to you. By replying to this e-mail or opening any attachment you agree to be bound by the provisions of the disclaimer.


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Knut Staring

Dept. of Informatics, University of Oslo

Norway: +4791880522

Skype: knutstar

http://dhis2.org

Muhammad Abdul Hannan Khan

Secretary

HISP Bangladesh

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