Org selector will cause the android tracker app stop response

[linxd (晓东 林)]

app stop reponse when I select the org at ort tree lower level when the element is a org type in android tracker. for example, slowly at level 3(>500 orgs) ,dead at level 4 (just one org)

[Gassim (AL-Gassim Sharaf Addin)]

Hi @linxd

Is this for all app users or only one phone/app user? Do you see any error?

Is there a way you could please diagnose the issue? Maybe using the guide:

Android Troubleshooting (technical guide)

How to troubleshoot the DHIS2 Android App As some users might have problems or experience bugs while using the DHIS2 Android App (referred simple as App during this guide) we have prepared this guide which explains the common troubleshooting tasks that you could perform in order to: understand the issue solve the problem (if it is due to a configuration issue) submit a detailed bug report in JIRA The first important thing to know is that with every release of the App the Android tea…

Thanks!

[jaime.bosque (Jaime)]

Hi @linxd

Please follow @Gassim advice and let us know more details. And eventually report it in JIRA with full details of your specific device, program and OU structure.

I have created an OU at level 2 with 1000 OU at level 3 and I don’t experience the issue.