Hi @HaydnJ
What Android version are you using and would you share the type of mobile phone you are using? Did you try using a different phone?
The best that we can do is attempt to replicate the issue or understand its cause, and if we don’t have access to the logs, we could try several tests. For instance, a key point you mentioned is that the issue doesn’t happen to your Super Admin account so maybe that’s something to look further into:
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What’s the difference between the Superuser Admin and the other testing account (other than role and privileges)? I mean was the testing account assigned or given more metadata to download that the Superuser was given?
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If you try to replicate the Superuser Admin and then give it normal role authorities, are you still able to login? On the other hand, if you replicate the testing account and give it the Superuser role, would it work and you’d be able to login?
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Finally, what exactly changed between the two users?
- And, would you by any chance be able to reproduce the issue on any of the play.dhis2.org instances?
I hope the above helps us get a closer look and investigate the issue further. Do you think other troubleshooting methods mentioned here (Android Troubleshooting (technical guide)) would help us?
Thanks!