Duplicated widgets for some users in tracker program

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Tracker program (Isolation) issues for some users in production:

*All screenshot was taken from end user

For our Palestine COVD19 instance, we’re running into a problem with one tracker program where the certain users (not all) when they navigate to view an old or new enrollment in the Isolation program

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An enrollment is open as shown below:

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It will show an empty Profile & Timeline Data Entry!
Also, if we click on “Show/Hide widgets” from settings, it will show a duplicated widget (20 times for each widget). We have multiple users with the same issue but not all

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I tried the solution to clear “keyDefaultLayoutLocked” first & ended up deleting “keyTrackerDashboardDefaultLayout” for one user to test from the data store manager with no luck! - this solution is suggested by Markus in other topic https://community.dhis2.org/t/strange-tracker-capture-app-behavior/35594/4?u=hanin.saadah

My colleague also posted a ticket in DHIS2 Jira about the same problem
link: https://jira.dhis2.org/browse/DHIS2-10456

HAR file is uploaded here: https://drive.google.com/file/d/1-MWUNi-HvjkqT6JR1zvXhMA_yD3tE-Sh/view?usp=sharing

System version : 2.33.3

If anyone faced the same problem, please share the solution.

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Hey @hanin.saadah - how are you?

I think you need to delete the dashboard layout for the users. You already deleted the default layout, which should make sure new users does not see the problem - but now the users that has saved a corrupted version of the dashboard also needs to be cleaned up.

This can be done by running a SQL script to delete the user settings for affected users.
delete from usersetting where name=‘keyTrackerDashboardLayout’ and userinfoid in (select userinfoid from userinfo where surname = ‘thesurname’ and firstname = ‘firstname’);

Remember that after a SQL to change or delete, you might need to clear the hibernate cache in the “data administration” app, under the section “maintenance”, and select “clear api cache”.

Regards,
Markus

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