We are having a problem for the last two days: users are disappearing from user groups!
they used to be part of a user group and they previously entered data in programs available for this user groups
but yesterday and today, when they loged in, they were not granted acces to the program in event capture and when we checked, they were not part anymore to the user group…
This happened to (to our knowledge…) 2 users, in 2 different user groups and 2 different programs…
Additionally to this, when I go to normal User App and try to add them back to the user group, it does not work… Unless we do it through the Web API…
Any idea of why this is happening? And how we can solve the problem?
Please this is quite a serious problem as it prevents users from entering data in the platform, and the behavior is quite unpredictable, so other users may disappear from their user groups…
Thanks!
Lise.
Dr. Lise Grout
Epidemiologist
World Health Organization
Department of Neglected Tropical Diseases (HTM/NTD/IDM) Innovative and Intensified Disease Management Unit 20, Avenue Appia; CH-1211 Geneva 27 Tel.+41 22 791 2341
Is it possible to look at server log files to monitor any unusual activity?
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On Thu, Oct 19, 2017 at 7:09 PM, GROUT, Lise groutl@who.int wrote:
Dear all,
We are having a problem for the last two days: users are disappearing from user groups!
they used to be part of a user group and they previously entered data in programs available for this user groups
but yesterday and today, when they loged in, they were not granted acces to the program in event capture and when we checked, they were not part anymore to the user group…
This happened to (to our knowledge…) 2 users, in 2 different user groups and 2 different programs…
Additionally to this, when I go to normal User App and try to add them back to the user group, it does not work… Unless we do it through the Web API…
Any idea of why this is happening? And how we can solve the problem?
Please this is quite a serious problem as it prevents users from entering data in the platform, and the behavior is quite unpredictable, so other users may disappear from their user groups…
Thanks!
Lise.
Dr. Lise Grout
Epidemiologist
World Health Organization
Department of Neglected Tropical Diseases (HTM/NTD/IDM) Innovative and Intensified Disease Management Unit 20, Avenue Appia; CH-1211 Geneva 27 Tel.+41 22 791 2341
Analyzing the log, I think (and hope) this disappearing users issue could be due to the problem Viet Nguyen mentions on our ticket https://jira.dhis2.org/browse/DHIS2-2394
On Thu, Oct 19, 2017 at 7:09 PM, GROUT, Lise groutl@who.int wrote:
Dear all,
We are having a problem for the last two days: users are disappearing from user groups!
they used to be part of a user group and they previously entered data in programs available for this user groups
but yesterday and today, when they loged in, they were not granted acces to the program in event capture and when we checked, they were not part anymore to the user group…
This happened to (to our knowledge…) 2 users, in 2 different user groups and 2 different programs…
Additionally to this, when I go to normal User App and try to add them back to the user group, it does not work… Unless we do it through the Web API…
Any idea of why this is happening? And how we can solve the problem?
Please this is quite a serious problem as it prevents users from entering data in the platform, and the behavior is quite unpredictable, so other users may disappear from their user groups…
Thanks!
Lise.
Dr. Lise Grout
Epidemiologist
World Health Organization
Department of Neglected Tropical Diseases (HTM/NTD/IDM) Innovative and Intensified Disease Management Unit 20, Avenue Appia; CH-1211 Geneva 27 Tel.+41 22 791 2341
