Version 3.1.1.1 failing to sync data even with good internet connection " seems like you're not connected to the internet"

Support - Assistance technique
1

I’ve been failing to sync data on version 3.1.1.1 I’ve checked the internet connectivity to good ans have been trying to sync for more than 5 days to no avail. Please help

2

Hi

Welcome to the Community! :tada:

Sorry to hear you’re facing an issue. I’m guessing the sync is in the Android Capture app. When you try to sync, do you see an error? Could you get a screenshot and copy/paste the error text that appears?

Thank you!