User Invitation not received via email

Support - Assistance technique
1

Hi all,

We trying to send an user invitation in 2.31 but the email is not received by the individual after some 30 mins and we tested this twice. I am unable to test this on playdemo because the admin user doesnt have permissions to send out invitations.

Regards

Elmarie Claasen

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2

@Elmarie_Claasen
Just tested and it’s working for me.
Did you create the user invitation using User app or web api ?
Could you check the server log and see if there is any related errors.
Below is the log when the email sent out successfully.

 INFO  2018-12-13 18:01:08,549 Sending email to user: testInvite with email address: viet@dhis2.org (EmailMessageSender.java [qtp725177729-17])
* INFO  2018-12-13 18:01:13,368 Email sent using host: email-smtp.us-east-1.amazonaws.com:587 with TLS: true (EmailMessageSender.java [qtp725177729-17])
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3

hi Viet,

I created it using the User app because we have users needing to use the frontend to send user invitations.

I will check the logs and see what the issue is thanks

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