I am busy making user groups - specifically for sending SMS and email notifications. In our instance, we require certain messages to go to various different people. Therefore, I have created user groups based on the various roles.
However, in some instances, we want messages to go out to various different user groups. In the Program notification section, you can only choose one user group to send the message to. Therefore, I have created “Overarching” user groups that include several groups within them.
E.g. we have a group for lab staff. These lab staff would receive a certain message - I created a “Lab staff” user group. However, the lab staff must also receive a message that is sent to both the lab staff as well as the medical staff. The medical staff have their own user group (“Medical staff”). Thus, I created an overarching user group called “Patient outcomes” whereby “lab staff” and “medical staff” user groups are added under the “Managed user group” section. The “Group members” section only has one user under it as this is a mandatory field.
The issue is when sending messages to the overarching group “Patient outcome”, nobody from the “Lab staff” or “Medical staff” user groups receive the message. Only the one person listed under the “Group members” section receives the message.
Is there something that I have misunderstood in creating this overarching user group, or is this simply not how the system works? i.e. would I have to individually add each person from the 2 user groups to the overarching user group under the “Group members” section?
Any help would be appreciated.
I am running v2.30 build revision 853d10f.
Windows 10 using Chrome browser.