This community innovation has been accepted at the 2025 DHIS2 Annual Conference
User-Centered Design for Etracker Implementation
Great companies such as Apple focus obsessively on their users. User focus permeates every aspect of their business and culture. If we think it’s hard to stay user-focused in the private sector, it’s even harder—and more important—to do it in the development sector. Discover how to effectively practice user-centered design in Etracker implementation despite real-life project constraints. Our users are health workers in Ghana, enumerators in Ethiopia, and vaccine researchers in Malawi. The entire impact of our organizations and sector relies on these end users, and we need to focus on how to help them do their job better, faster, and more accurately. But how do we actually do it? During the talk: We will share the user design journey of Simprints biometrics and DHIS2 Etracker within a vaccination program in Ghana. The audience will learn the process and the tools utilized and the outcomes from each stage will be briefly presented. Finally, we will present the impact that the localization through design had on the effectiveness of the data entry process as well as user satisfaction. The results are a part of the baseline and end-line study conducted in the Eastern Region of Ghana. We hope that transparently sharing the mistakes made along the way and the constraints encountered will bring the user-centered design from “hypothetical lingo” closer to the audience’s reality on the ground.
Primary Author: Agata Kaczmarek
Keywords:
user-centered design; Etracker; biometrics; vaccinations; voice messaging; UX; UI; Prototyping, patient identification
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