Urgent Issue regarding sowing data values at reports/ dashboards

Support - Assistance technique
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Hi Community,

I’ve encountered an unusual issue today while attempting to display data in the Report app, Dashboard, and Data Visualizer app. Unfortunately, I am unable to fetch the data entered through the data entry app.

Additionally, when I tried running the analytics table manually, I noticed that it seems to be stuck on exporting data for 13th November 2024. This behavior persists, and I suspect it might be related to the issue.

I’ve attached a snapshot for reference, along with the HAR file for more details. Note that I am using version 2.39.3.1

Capture_Analytics
Capture_Analytics1457×874 71.7 KB

hmis.moh.gov.jo120524111000.json (8.8 MB)

Could anyone provide guidance or suggest steps to troubleshoot and resolve this?

Thank you in advance for your support!

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Hi

It’s interesting to know why the date is conflicting with the actual date? It could be a bug as well, but I have two recommendations first:

  1. please update from 2.39.3 to the latest which is currently 2.39.7 and this will help us avoid facing an issue that’s already been fixed
  2. Would you please share the complete Catalina.out log (without authentication / sensitive info)?
  3. Check the time Calendar settings in System Settings, what are they? What’s your instance’s time zone?

I hope this will give us a better hint to why this is happening. Thanks!

3

Thanks @Gassim ,

The issue was resolved by dropping the analytics tables and regenerating them. Additionally, multiple hourly scheduled jobs were disabled, and a new single scheduled job was created to run on an hourly basis.

4

Thanks @Gassim ,

The issue was resolved by dropping the analytics tables and regenerating them. Additionally, multiple hourly scheduled jobs were disabled, and a new single scheduled job was created to run on an hourly basis.

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5

Great! Thank you for sharing the solution. I’ve marked your post as Solution . :pray:

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