Urgent: Error when updating tracker profile form

[hernandezmachava]

Hi, all.

DHIS 2 version 2.34.4

Opening a tracker profile and trying to update new value of attribute or changing a value of a mandatory and non-mandatory attribute, I get the following error: ‘Failed to update the tracked entity instance in the server. An error occurred, please check import summary.

Users are stuck as they are not able to update tracked entity attributes.

I appreciate any help.

Thanks

[Gassim (AL-Gassim Sharaf Addin)]

Hi
Would you please check this post written by users who have faced similar issues and see if it solves the problem. Please write back with the result so I can ask for further support if needed:

@SDKAAA

We frequently face this message on DHIS2:

“An error occurred, please check import summary”

2 main things help in identifying the reason for the problem:

• from the server side, and in case you have access to it, you can check the logs of the catalina file while the error happens

tail -f /home/dhis/tomcat7-dhis/logs/catalina.out
it could have the keyword INFO, ERROR or WARN and will be followed by a wall of text similar/longer to this:

java.lang.IllegalArgumentException: Invalid character found in the request target. The valid characters are defined in RFC 7230 and RFC 3986
        at org.apache.coyote.http11.InternalInputBuffer.parseRequestLine(InternalInputBuffer.java:189)
        at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:992)
        at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:625)
        at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.lang.Thread.run(Thread.java:748)

• From the client (browser) side, you can check the import summary while the error is happening:
  The import summary gives a better idea on what really happened

Here follows how to check the import summary on google chrome:

1. On the top right side of google chrome, find the 3 dots and open the developer tools, by going to “More tools”, then “Developer tools” (you can also use Ctrl+Shift+i)
   
2. Once the tool opens, make sure to select Network and “All”:
   
   
3. Redo the steps that caused the error to happen (e.g. register a new tracked entity/event/… do an enrollment)
4. When the message “An error occurred, please check import summary” shows or any other error message, the developer tool would have captured it and you can find it by looking for text:

notice the section at the bottom:

click on the triangle to open more details:

The upper section shows more specific details:

click on the red text:

5. copy the above red texts and their details and submit them to the concerned persons (your organization’s developer/maintainer or DHIS2 developers) to help you solve the problem.

Following the above steps will hopefully help you solve many problems and/or submit to the DHIS2 developers the logs in order to help you find a solution

Hope the above is helpful
All the best,
Bernard

[hernandezmachava]

Hi @Gassim,

After reading the post you suggested and opening the console for error details, I see the message in the following image. It just says there is conflict, but I think it offers no clues on what is causing the problem.

Thanks.

[Gassim (AL-Gassim Sharaf Addin)]

Okay! I will ask for support and hope you’ll find the solution asap! (:

[Ameen (Ameen Mohamed)]

@hernandezmachava If you can click on the “Reponse” tab as shown in the below screenshot, you can see the full response sent by the server. Please copy paste the full response here and we can assist you further.

[Gassim (AL-Gassim Sharaf Addin)]

Thanks @Ameen I will add your point to the post that I shared with @hernandezmachava (:

[hernandezmachava]

Hi @Ameen,

Here is the full response

{“httpStatus”:“Conflict”,“httpStatusCode”:409,“status”:“ERROR”,“message”:“An error occurred, please check import summary.”,“response”:{“responseType”:“ImportSummary”,“status”:“ERROR”,“importOptions”:{“idSchemes”:{},“dryRun”:false,“async”:false,“importStrategy”:“CREATE_AND_UPDATE”,“mergeMode”:“REPLACE”,“reportMode”:“FULL”,“skipExistingCheck”:false,“sharing”:false,“skipNotifications”:false,“skipAudit”:false,“datasetAllowsPeriods”:false,“strictPeriods”:false,“strictDataElements”:false,“strictCategoryOptionCombos”:false,“strictAttributeOptionCombos”:false,“strictOrganisationUnits”:false,“requireCategoryOptionCombo”:false,“requireAttributeOptionCombo”:false,“skipPatternValidation”:false,“ignoreEmptyCollection”:false,“force”:false,“firstRowIsHeader”:true,“skipLastUpdated”:false},“importCount”:{“imported”:0,“updated”:0,“ignored”:1,“deleted”:0},“conflicts”:[{“object”:“Attribute.value”,“value”:“Value ‘Fumbe 1’ is not a valid option for attribute yCcY3BCzBW2 and option set nC3j3WeXKbU”}],“reference”:“ZRMgSAhv5mT”}}

I am trying to select a value from an option of a data element that was previously not compulsory. the first time I filled the registration form, I did not select any value from the drop down list as it was not mandatory. Later I wanted to update the same field by selecting a value. This time I get this error and the DE was into mandatory from the configuration before trying to edit it.

NOTE: Not all values selected form the drop down list give the error. i.e, I am able to update other values apart from the one that is giving error.

Thanks

[juan (JM Alcantara Acosta)]

Hi @hernandezmachava
Looks like the option you are using was removed from the option set but you are still seeing it because it’s in cache and was previously stored in the attribute. Clear cache using the browser cache cleaner app (select all the options) and see if the options that give you trouble still show up in the menu.

[hernandezmachava]

Hi @juan,

The option was not removed from the option set. See the image below:

I have selected all other options from drop down list in the profile form and work well, but only the option Fumbe 1 is giving trouble.

Thanks

[juan (JM Alcantara Acosta)]

Hi @hernandezmachava
Can you check that the option set is indeed nC3j3WeXKbU as mentioned in the error? when you edit the option set the UID should be visible in the URL as seen in the example attached.

[hernandezmachava]

Hi @juan,

Yes, the option set is indeed the one shown/mentioned in the error.

Thanks

[juan (JM Alcantara Acosta)]

@hernandezmachava take a look at the option set with the following API call:

[your instance URL]/api/optionSets/nC3j3WeXKbU?fields=*,options[name,id,sortOrder]

All the options should have a code and the sort order should be sequential starting from 1, if that is not the case then you’ll have to replace any options missing the code and try to sort by name or code, then test again.

[hernandezmachava]

Hi, @juan,

Using the API, I saw that all options had a code and the sort order was sequential. What I did is removing the option that was causing problem and recreating it. Now things are working well again.

Thank you very much for your help.

[Gassim (AL-Gassim Sharaf Addin)]

Thank you @juan! I marked the post as solved, and I’m glad @hernandezmachava you found the solution! (: