Unable to Send SMS from DHIS2 Despite Working in Postman

[rabin (Rabin Neupane)]

Details of the Issue:

• I have configured SMS settings in DHIS2 using the URL provided by the service provider.
• I tested the URL in Postman to send SMS, and it works successfully.
• However, when I try sending SMS through DHIS2, it fails.

What I Have Done So Far:

1. Configured the SMS settings in DHIS2 as shown in the attached screenshot.

3. Verified the URL and parameters in Postman, where it sends SMS successfully.

• Is there any additional configuration or troubleshooting step required in DHIS2 to make the SMS gateway work?
• How can I verify if DHIS2 is correctly communicating with the SMS service?
• Does the SMS service require specific headers or authentication that may need additional configuration in DHIS2?

[Gassim (AL-Gassim Sharaf Addin)]

Hi

If I understand correctly, the gateway is being added as one of the gateways successfully? (API get /api/gateways returns the gateway in the list)

@rabin

• However, when I try sending SMS through DHIS2, it fails.

How are you sending the SMS? How do you know it fails? Does it show you any error messages?

@rabin

• Is there any additional configuration or troubleshooting step required in DHIS2 to make the SMS gateway work?
• How can I verify if DHIS2 is correctly communicating with the SMS service?

Please check the Catalina.out log for any errors and share here.

[rabin (Rabin Neupane)]

I think the issue lies in the gateway configuration setup, where I am missing some required attributes.

• INFO 2024-11-27T12:45:17,032 Gateway configuration found: [SmsGatewayConfig(uid=mXhDvRysPc, name=Amakomaya Gateway SMS, username=null, password=null, sendUrlParameters=false, urlTemplate=https://sms.#########.com/api/sms, maxSmsLength=null, isDefault=true)] (DefaultGatewayAdministrationService.java [http-nio-8080-exec-481]) ID//YBlr/rumtu/Zmb/WUL21HaoIpgoTIAZqUTO1g9ayM=
• INFO 2024-11-27T12:45:39,681 Tracker Rule-engine side effects completed (NotificationLoggerUtil.java [taskScheduler-3])
• INFO 2024-11-27T12:45:50,539 Tracker Rule-engine side effects completed (NotificationLoggerUtil.java [taskScheduler-5])
• INFO 2024-11-27T12:46:08,022 Tracker Rule-engine side effects completed (NotificationLoggerUtil.java [taskScheduler-1])
• INFO 2024-11-27T12:46:14,150 (admin) Export:Start (DefaultMetadataExportService.java [http-nio-8080-exec-477]) ID//YBlr/rumtu/Zmb/WUL21HaoIpgoTIAZqUTO1g9ayM=
• INFO 2024-11-27T12:46:14,164 (admin) Exported 182 objects of type TrackedEntityAttribute (DefaultMetadataExportService.java [http-nio-8080-exec-477]) ID//YBlr/rumtu/Zmb/WUL21HaoIpgoTIAZqUTO1g9ayM=
• INFO 2024-11-27T12:46:14,253 (admin) Exported 1214 objects of type DataElement (DefaultMetadataExportService.java [http-nio-8080-exec-477]) ID//YBlr/rumtu/Zmb/WUL21HaoIpgoTIAZqUTO1g9ayM=
• INFO 2024-11-27T12:46:14,257 (admin) Exported 1 objects of type Program (DefaultMetadataExportService.java [http-nio-8080-exec-477]) ID//YBlr/rumtu/Zmb/WUL21HaoIpgoTIAZqUTO1g9ayM=
• INFO 2024-11-27T12:46:14,257 (admin) Export:Done took 0.107081 sec. (DefaultMetadataExportService.java [http-nio-8080-exec-477]) ID//YBlr/rumtu/Zmb/WUL21HaoIpgoTIAZqUTO1g9ayM=
• INFO 2024-11-27T12:46:14,546 Tracker Rule-engine side effects completed (NotificationLoggerUtil.java [taskScheduler-9])
• INFO 2024-11-27T12:46:52,734 Tracker Rule-engine side effects completed (NotificationLoggerUtil.java [taskScheduler-7])
• INFO 2024-11-27T12:48:39,061 Tracker Rule-engine side effects completed (NotificationLoggerUtil.java [taskScheduler-10])
• INFO 2024-11-27T12:48:39,611 (admin) Import:Preheat[REFERENCE] took 0.021446 sec. (DefaultPreheatService.java [http-nio-8080-exec-479]) ID//YBlr/rumtu/Zmb/WUL21HaoIpgoTIAZqUTO1g9ayM=
• INFO 2024-11-27T12:48:39,618 (admin) Import:Validation took 0.004648 sec. (DefaultObjectBundleValidationService.java [http-nio-8080-exec-479]) ID//YBlr/rumtu/Zmb/WUL21HaoIpgoTIAZqUTO1g9ayM=
• INFO 2024-11-27T12:48:39,650 Hibernate caches cleared (DefaultHibernateCacheManager.java [http-nio-8080-exec-479]) ID//YBlr/rumtu/Zmb/WUL21HaoIpgoTIAZqUTO1g9ayM=
• INFO 2024-11-27T12:48:39,650 (admin) Import:Commit took 0.032418 sec. (DefaultMetadataImportService.java [http-nio-8080-exec-479]) ID//YBlr/rumtu/Zmb/WUL21HaoIpgoTIAZqUTO1g9ayM=
• INFO 2024-11-27T12:48:50,470 Tracker Rule-engine side effects completed (NotificationLoggerUtil.java [taskScheduler-6])
• INFO 2024-11-27T12:49:10,102 Tracker Rule-engine side effects completed (NotificationLoggerUtil.java [taskScheduler-8])
• INFO 2024-11-27T12:49:16,130 Tracker Rule-engine side effects completed (NotificationLoggerUtil.java [taskScheduler-19])
• INFO 2024-11-27T12:49:47,346 Tracker Rule-engine side effects completed (NotificationLoggerUtil.java [taskScheduler-16])
• INFO 2024-11-27T12:49:56,240 Tracker Rule-engine side effects completed (NotificationLoggerUtil.java [taskScheduler-19])
• INFO 2024-11-27T12:50:03,741 Tracker Rule-engine side effects completed (NotificationLoggerUtil.java [taskScheduler-9])
• ERROR 2024-11-27T12:50:03,773 Error null (SimplisticHttpGetGateWay.java [SimpleAsyncTaskExecutor-525479])
• ERROR 2024-11-27T12:50:03,773 SMS failed, failure cause: failed (SmsMessageSender.java [SimpleAsyncTaskExecutor-525479])
• INFO 2024-11-27T12:50:03,916 Sending email to user: sansuwa with email address: s***********@gmail.com (EmailMessageSender.java [SimpleAsyncTaskExecutor-525478])
• INFO 2024-11-27T12:50:04,459 Email sent using host: mail.dhis2mis.org:587 with TLS: true (EmailMessageSender.java [SimpleAsyncTaskExecutor-525478])

[Gassim (AL-Gassim Sharaf Addin)]

Okay, thanks! Forgot to ask you about the DHIS2 version you are using? Please consider using the latest versions.

Hopefully that will help for a start. I see these errors:

@rabin

• ERROR 2024-11-27T12:50:03,773 Error null (SimplisticHttpGetGateWay.java [SimpleAsyncTaskExecutor-525479])
• ERROR 2024-11-27T12:50:03,773 SMS failed, failure cause: failed (SmsMessageSender.java [SimpleAsyncTaskExecutor-525479])

However, these remain generic errors which simply indicate that it’s failing but doesn’t specify what exactly isn’t working. So I want to ask you some of the questions usually asked by @zubair which will help us gather more info to resolve this.

Please get the whole list of gateways configured in the system. Get the complete JSON shared from the api/gateways endpoint.

@rabin

I tested the URL in Postman to send SMS, and it works successfully.

Good, this is also recommended by @zubair, and it means you will need to check the configuration:

@zubair

Can you try using some other tool for example postman to send SMS? if that works then we need to check DHIS2 configurations.

@zubair

Can you share gateway API document. I need to understand how gateway API works only then I can guide you better.

@rabin

How can I verify if DHIS2 is correctly communicating with the SMS service?

I think you might also need to share the API document for the SMS service you are using…