unable to edit a program stage instance (re-published)

Bernard_Sadaka_IM_Ad · 21 May 2018 09:42

Dear All,

Our team is facing a problem with editing some program stage instances that are open (not completed) and their enrollment is not completed.

I am superuser and usually I am able to edit any instance but I still can’t edit these ones even after clearing browser cache, deleting cookies, logging in from incognito browsing, different computer, different internet network…

My best guess is that someone else might be editing that instance which is causing other users to not be able to edit it.

Have you faced similar problems?

Any idea how to solve it?

Ou current workaround: We are forcefully creating a new instance with the same data and deleting the old instance; this solution is not really sustainable since we are facing similar cases 10-15 times in the same day.

Here’s a screenshot:

Looking forward to hearing about your experience in this.

All the best,

Bernard

cid:image002.png@01D36F50.572585A0

Bernard Sadaka

Information Management Advisor

Première Urgence - Aide Médicale Internationale

Nehmeh Building, Sanine Street, Chiyah, 3^rd Floor

Ain el Remmaneh, Beirut, Lebanon

E-mail: lib.ima@pu-ami.org

Cell: +961 71 004 881 (208)

Skype: imapuami

Website: https://www.pu-ami.org

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Calle_Hedberg · 21 May 2018 10:02

Bernard,

Are you sure you have SELECTED the orgunit on the left side (hierarchy), and not only listed cases and opened them?

I had a similar issue some weeks back - I used “LIST ALL” and selected a case. It then opens in read-only mode.

So you have to specifically select/highlight orgunits on the left side, then select the specific case - it will then (normally) open in edit mode

If not that - press CTRL-SHIFT-J to open the console. any message there when opening a case?

Note also DHIS2-3775, a bug I just reported - it’s a showstopper

Regards

calle

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On 21 May 2018 at 11:42, Bernard Sadaka (IM Advisor) lib.ima@pu-ami.org wrote: