Unable to Access Tracker Programs

Support - Assistance technique
1

Hello Support,
We upgraded our DHIS2 instance from 2.33.8 to 2.36.0.

We have had a number of issues but the one we are struggling with now is that users at the sites cannot access the tracker programs. The drop-down menu is empty.

This error is in the console

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Please could anybody help provide some insight as to what is going on and what we can do?

@dhis2-tracker

Thank you.

Ifeanyi

2

Would you like to try to update your test instance 2.36.0 to 2.36.1?

If you would like to create a Jira issue for this one? Thanks!

3

@Gassim Has it been released?

4

Yes! You can find releases information here: Versions - Jira

5

Hi @ifeanyiokoye, you might want to ensure that the tracker program is shared with the user groups that the end-users are assigned to.

6

Hello @Barnabas_Akumba We were using the system before the upgrade. Sharing settings have been checked over and over again.
Thanks

7

Hello @Gassim, the issue still persists with 2.36.1.
Thank you.

8

Hello @Gassim @Markus, please could someone assist us with this issue?

I have already created a JIRA ticket on this

Thank you for your assistance.

Ifeanyi

9

Hey @ifeanyiokoye,

I see that you got a response from @Markus in the Jira issue, are you still facing an issue? I will notify him as well. Thanks!

10

Yes @Gassim
We upgraded the instance to 2.36.3 and are still facing the issue.
Thank you.