Following the system updagrade to version 3.9, the “data entry app” does not run the dataset selection after selecting the organization unit on the right side (please see the attached photo).
What could the issue be? How can it be solved?
There are two options that you should check:
1- Ensure that the health facility OU is activated within the dataset.
2- Ensure that user role is activated data value within Metadata Authorities.
yes, they are all set llike in your picture. The problem persists .
Before the upgrade to the new version of the system, data entry app worked very well without this bug for more than 2 years.
Could it be possible that is a technical problem?
Hi @p.belardi. Sorry that you’re having problems with the data entry app.
Could you open the developer console* and share the information that is shown there (if any)? That might help us better understand the issue and see if it’s a configuration issue or an issue that needs to be fixed in our codebase.
Shift + CTRL + J (on Windows/Linux), or Option + ⌘ + J (on macOS)