Tracker Capture app empty lists only in main page (but not inside TEIs profile and search results)

[Gassim (AL-Gassim Sharaf Addin)]

@mohammadayub864

There was a problem in DHIS 38 version I taught it has been solved in in DHIS 39 but still it is showing the below error.

Could you please share the reference?

@mohammadayub864

it is not a permission issue if it is a permission Search will also provide an issue.

So you are able to search for the TEIs but you are not able to List TEIs when selecting the OU?

@mohammadayub864

The error does say ‘no outree’ so it has to do with the permissions in the program access to OUs or maybe the user’s assigned OUs?

Are you able to see the list for other orgunits in another program? It would help if we can reproduce the issue on play and if we can’t then it might be a misconfiguration that we need to understand specific details.

Could you check which API requests are failing from the Network tab?

Thank you!

[mohammadayub864 (Mohammad Ayub Yousafzai)]

Dear @Gassim ,

Thank you for your information It is program ID , as per my concern I have given permissions and allow programs even public I do now know where is the problem.

please see the below snapshot I am using windows server 2016 and dhis 39 version any configuration needed please let us know.

Regards
Mohammad Ayub Yousafzai
Kabul, Afghanistan

[Gassim (AL-Gassim Sharaf Addin)]

Actually @mohammadayub864, is this the same issue you posted before: Tracker Capture app empty lists only in main page (but not inside TEIs profile and search results)?

Thanks!

[ezbarretos (Ezequiel)]

Dear @mohammadayub864

I had same issues couple of years ago and I fixed it adding

-Dfile.encoding=UTF8

in your tomcat. See the image below:

After that, I also edited the server.xml file:

Maybe will solve the issue for you too.

Thanks,

[mohammadayub864 (Mohammad Ayub Yousafzai)]

Dear Ezequiel,

Thank you so much for your ideas, I have already done these things in Server IF I did not do that our Icons were not working and missed due to bootstrap. I found the Solutions it was very easy I forgot to select Display in List how it was showing the record.

Again Thank you for sharing Information.

Regards
Mohammad Ayub Yousafzai

[mohammadayub864 (Mohammad Ayub Yousafzai)]

Dear @Gassim,

Yeah It was old issue but I was busy with data collection section. the solution was simple , I forgot to select the Display in List.

Thank you so much

Regards
Mohammad Ayub Yousafzai
Kabul,Afghanistan