Technical Error after Updating the web Capture app

Support - Assistance technique
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1

Hello everyone,

We are getting Technical error while accessing the capture app. We didn’t made any recent changes in our existing programs. Last week we have upgraded capture with latest version and then technical error started coming. We have downgraded it again, but still the error is appearing.

Any clue on this?

Here is the screenshot of the error on capture.

image
image688×519 22.1 KB

Appreciate any input on this.

Thanks,
Hiral

2

Hi @ramavat

Sorry that you are facing this technical issue, and thanks for your patience.

Could you please update the Capture app to the latest version then use ‘Guest mode’ in your browser to ensure there are there’s no browser cache issues causing this?

After updating, you might want to Clear Application Cache and Reload apps in Maintenance using the Data Administration app.

Finally, would you kindly copy the entire ‘technical details’ message and share it?

Also, what version of DHIS2 are you using? And did you check that there are no errors in the Catalina.out log?

Thank you!

3

We are using DHIS2 version 2.41.6. We have tried getting the latest update of Capture app, with cleaning browser cache and DHIS2 cache app as well.

We are able to resolve the issue now. It was backend issue with Nginx file permissions.

Thanks for all your input.

Regards,
Hiral

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