Hi @Karoline, thanks for reaching out. I think it’s more of an implementation issue. I know that DHIS2 does support large blocks of text, but for some reason this user had an issue with data entry. I shared to see if anybody else in the community had experienced a similar issue and could advise.
For example: a lot of our data entry users had (and still continue to have issues) where they report the data they entered is not saved in the system. After a lot of investigating we realized that the problem was that they were being timed out of the system - if you leave DHIS2 open too long, you get signed out, but there’s no warning message. So they would come back and continue with data entry - but that data would not be saved to the server. Now it’s true that it is usually saved in the cache and you can upload it the next time you log in, but our users were not noticing the messages prompting them to upload, so in the end, they lost their data. This has happened many, many times.
I share this as an example of how an implementation issue can cause what appears to be a technical error in the system. I think sometimes there is a bit of a disconnect between the issues we see as implementers and the technical teams. In any case, I appreciate the channels provided by this community to raise issues and find solutions