Problem with offline content on data entry module

Hi everyone

We are suffering heavily with the localstorage problem in data entry module.

When user login for the first time, the orgunit tree can not be loaded.

This problem is only solved when we either clear the cache of the browser or re-assign orgunit for the users.

As this happened for thousands of hospitals, answering phone call for support for that number of users become a nightmare. Have you experienced something similar or any to overcome this?

Thanh

Hi Thanh,

I have had the issue with the Org unit not loading, but I have realized
that it was due to outdated browsers.

···

*-----*

*JEAN PAUL MUTALI*

Kigali - RWANDA

Skype: mutali.rw

<http://mutali.rw/>
--------------------------------
If we don't learn to program, we risk being programmed ourselves... program
or be programmed

On Tue, May 20, 2014 at 10:07 AM, Ngoc Thanh Nguyen < thanh.hispvietnam@gmail.com> wrote:

Hi everyone

We are suffering heavily with the localstorage problem in data entry
module.
When user login for the first time, the orgunit tree can not be loaded.

This problem is only solved when we either clear the cache of the browser
or re-assign orgunit for the users.

As this happened for thousands of hospitals, answering phone call for
support for that number of users become a nightmare. Have you experienced
something similar or any to overcome this?

Thanh

_______________________________________________
Mailing list: https://launchpad.net/~dhis2-devs
Post to : dhis2-devs@lists.launchpad.net
Unsubscribe : https://launchpad.net/~dhis2-devs
More help : https://help.launchpad.net/ListHelp

Thanh,

Can you give some more info. Which version of dhis2? which browser and version? does it give you anything in the developer console?

In general dhis2 behaves a lot better in dhis 2.14/2.15 with regards to browser storage, but there might still be some glitches here and there

···


Morten

On Tue, May 20, 2014 at 10:14 AM, J. Paul Mutali mutali@gmail.com wrote:


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

Hi Thanh,

I have had the issue with the Org unit not loading, but I have realized that it was due to outdated browsers.

-----

JEAN PAUL MUTALI

Kigali - RWANDA

Skype: mutali.rw


If we don’t learn to program, we risk being programmed ourselves… program or be programmed

On Tue, May 20, 2014 at 10:07 AM, Ngoc Thanh Nguyen thanh.hispvietnam@gmail.com wrote:

Hi everyone

We are suffering heavily with the localstorage problem in data entry module.

When user login for the first time, the orgunit tree can not be loaded.

This problem is only solved when we either clear the cache of the browser or re-assign orgunit for the users.

As this happened for thousands of hospitals, answering phone call for support for that number of users become a nightmare. Have you experienced something similar or any to overcome this?

Thanh


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

We use dhis2.4. This happened with all kinds of browsers: chrome, firefox,
safari.
For developer consoles, as it happened on users' machine, we did not taken
any snapshot. But from now, we try to collect that kind of information

Thanh

···

On Tue, May 20, 2014 at 3:18 PM, Morten Olav Hansen <mortenoh@gmail.com>wrote:

Thanh,

Can you give some more info. Which version of dhis2? which browser and
version? does it give you anything in the developer console?

In general dhis2 behaves a lot better in dhis 2.14/2.15 with regards to
browser storage, but there might still be some glitches here and there

--
Morten

On Tue, May 20, 2014 at 10:14 AM, J. Paul Mutali <mutali@gmail.com> wrote:

Hi Thanh,

I have had the issue with the Org unit not loading, but I have realized
that it was due to outdated browsers.

*-----*

*JEAN PAUL MUTALI*

Kigali - RWANDA

Skype: mutali.rw

<http://mutali.rw/>
--------------------------------
If we don't learn to program, we risk being programmed ourselves... program
or be programmed

On Tue, May 20, 2014 at 10:07 AM, Ngoc Thanh Nguyen < >> thanh.hispvietnam@gmail.com> wrote:

Hi everyone

We are suffering heavily with the localstorage problem in data entry
module.
When user login for the first time, the orgunit tree can not be loaded.

This problem is only solved when we either clear the cache of the
browser or re-assign orgunit for the users.

As this happened for thousands of hospitals, answering phone call for
support for that number of users become a nightmare. Have you experienced
something similar or any to overcome this?

Thanh

_______________________________________________
Mailing list: https://launchpad.net/~dhis2-devs
Post to : dhis2-devs@lists.launchpad.net
Unsubscribe : https://launchpad.net/~dhis2-devs
More help : https://help.launchpad.net/ListHelp

_______________________________________________
Mailing list: https://launchpad.net/~dhis2-devs
Post to : dhis2-devs@lists.launchpad.net
Unsubscribe : https://launchpad.net/~dhis2-devs
More help : https://help.launchpad.net/ListHelp

That sounds weird. Could you try:
dhis-web-dataentry/getMetaData.action

and run the output through http://jsonlint.com/ ? just to make sure the json is valid, sometimes a bad indicator or something might mess up the output (although it doesn’t seem like this is the problem here).

It would really help if you can give me the output from the developer console it hard to debug without it.

image

···


Morten

On Tue, May 20, 2014 at 11:36 AM, Tien De Nguyen dent.jdev@gmail.com wrote:

Hi Morten,

Here is screeen shot of dataentry form. The dataset combobox always loading…

Sometime problem is resolved when we clear browser cache, reassigne user to other orgunit or create new user with the same orgunit. But sometime one of them can not resolve problem.

I also try to update the newest browser version but it still loading all of time.


Tiến Đệ

Mobile: 091 686 3797

On Tue, May 20, 2014 at 4:06 PM, Ngoc Thanh Nguyen thanh.hispvietnam@gmail.com wrote:

We use dhis2.4. This happened with all kinds of browsers: chrome, firefox, safari.

For developer consoles, as it happened on users’ machine, we did not taken any snapshot. But from now, we try to collect that kind of information

Thanh

On Tue, May 20, 2014 at 3:18 PM, Morten Olav Hansen mortenoh@gmail.com wrote:

Thanh,

Can you give some more info. Which version of dhis2? which browser and version? does it give you anything in the developer console?

In general dhis2 behaves a lot better in dhis 2.14/2.15 with regards to browser storage, but there might still be some glitches here and there


Morten

On Tue, May 20, 2014 at 10:14 AM, J. Paul Mutali mutali@gmail.com wrote:


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

Hi Thanh,

I have had the issue with the Org unit not loading, but I have realized that it was due to outdated browsers.

-----

JEAN PAUL MUTALI

Kigali - RWANDA

Skype: mutali.rw


If we don’t learn to program, we risk being programmed ourselves… program or be programmed

On Tue, May 20, 2014 at 10:07 AM, Ngoc Thanh Nguyen thanh.hispvietnam@gmail.com wrote:

Hi everyone

We are suffering heavily with the localstorage problem in data entry module.

When user login for the first time, the orgunit tree can not be loaded.

This problem is only solved when we either clear the cache of the browser or re-assign orgunit for the users.

As this happened for thousands of hospitals, answering phone call for support for that number of users become a nightmare. Have you experienced something similar or any to overcome this?

Thanh


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

Of course, when I run on my computer, it said valid json. Let me try to spot the affected computers that has the problem and check that.

Thanh

image

···

On Tue, May 20, 2014 at 4:45 PM, Morten Olav Hansen mortenoh@gmail.com wrote:

That sounds weird. Could you try:
dhis-web-dataentry/getMetaData.action

and run the output through http://jsonlint.com/ ? just to make sure the json is valid, sometimes a bad indicator or something might mess up the output (although it doesn’t seem like this is the problem here).

It would really help if you can give me the output from the developer console it hard to debug without it.


Morten

On Tue, May 20, 2014 at 11:36 AM, Tien De Nguyen dent.jdev@gmail.com wrote:

Hi Morten,

Here is screeen shot of dataentry form. The dataset combobox always loading…

Sometime problem is resolved when we clear browser cache, reassigne user to other orgunit or create new user with the same orgunit. But sometime one of them can not resolve problem.

I also try to update the newest browser version but it still loading all of time.


Tiến Đệ

Mobile: 091 686 3797

On Tue, May 20, 2014 at 4:06 PM, Ngoc Thanh Nguyen thanh.hispvietnam@gmail.com wrote:

We use dhis2.4. This happened with all kinds of browsers: chrome, firefox, safari.

For developer consoles, as it happened on users’ machine, we did not taken any snapshot. But from now, we try to collect that kind of information

Thanh

On Tue, May 20, 2014 at 3:18 PM, Morten Olav Hansen mortenoh@gmail.com wrote:

Thanh,

Can you give some more info. Which version of dhis2? which browser and version? does it give you anything in the developer console?

In general dhis2 behaves a lot better in dhis 2.14/2.15 with regards to browser storage, but there might still be some glitches here and there


Morten

On Tue, May 20, 2014 at 10:14 AM, J. Paul Mutali mutali@gmail.com wrote:


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

Hi Thanh,

I have had the issue with the Org unit not loading, but I have realized that it was due to outdated browsers.

-----

JEAN PAUL MUTALI

Kigali - RWANDA

Skype: mutali.rw


If we don’t learn to program, we risk being programmed ourselves… program or be programmed

On Tue, May 20, 2014 at 10:07 AM, Ngoc Thanh Nguyen thanh.hispvietnam@gmail.com wrote:

Hi everyone

We are suffering heavily with the localstorage problem in data entry module.

When user login for the first time, the orgunit tree can not be loaded.

This problem is only solved when we either clear the cache of the browser or re-assign orgunit for the users.

As this happened for thousands of hospitals, answering phone call for support for that number of users become a nightmare. Have you experienced something similar or any to overcome this?

Thanh


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

I have tried to put this dataset as Not Allowed Offline. Do you think it helps?
We will watch out today to see whether any hospitals call for this support

···


Nguyễn Ngọc Thành

On Wed, May 21, 2014 at 4:40 AM, Ha Thai Son hathai_son@yahoo.com wrote:

Có cách nào xử lý nhanh hơn,
hôm qua anh đã nhận được yêu cầu cung cấp số liệu cho Bộ rồi,

Lần này mà không có số liệu thì không còn gì để nói nữa

Thực tế cho thấy không thể lấy số liệu chi tiết trong thời gian ngắn trên phạm vi toàn quốc được.

Tập trung hoàn thiện hệ thống báo cáo tổng hợp trước,

Hiện vẫn rất cần em thiết kế cột Cộng dồn, về logic thì có vẻ thừa, nhưng thực tiễn thì rất hiệu quả,

bất cứ thời điểm nào cũng capture được tình hình dịch bệnh,

Mình không có tiền làm tập huấn nên để hướng dẫn cho mọi người nhập số liệu tồn vào một ngày là rất khó.

Bs. Hà Thái Sơn

Cục Quản lý khám chữa bệnh - Bộ Y tế

On May 20, 2014, at 16:06, Ngoc Thanh Nguyen thanh.hispvietnam@gmail.com wrote:

We use dhis2.4. This happened with all kinds of browsers: chrome, firefox, safari.

For developer consoles, as it happened on users’ machine, we did not taken any snapshot. But from now, we try to collect that kind of information

Thanh

On Tue, May 20, 2014 at 3:18 PM, Morten Olav Hansen mortenoh@gmail.com wrote:

Thanh,

Can you give some more info. Which version of dhis2? which browser and version? does it give you anything in the developer console?

In general dhis2 behaves a lot better in dhis 2.14/2.15 with regards to browser storage, but there might still be some glitches here and there


Morten

On Tue, May 20, 2014 at 10:14 AM, J. Paul Mutali mutali@gmail.com wrote:


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

Hi Thanh,

I have had the issue with the Org unit not loading, but I have realized that it was due to outdated browsers.

-----

JEAN PAUL MUTALI

Kigali - RWANDA

Skype: mutali.rw


If we don’t learn to program, we risk being programmed ourselves… program or be programmed

On Tue, May 20, 2014 at 10:07 AM, Ngoc Thanh Nguyen thanh.hispvietnam@gmail.com wrote:

Hi everyone

We are suffering heavily with the localstorage problem in data entry module.

When user login for the first time, the orgunit tree can not be loaded.

This problem is only solved when we either clear the cache of the browser or re-assign orgunit for the users.

As this happened for thousands of hospitals, answering phone call for support for that number of users become a nightmare. Have you experienced something similar or any to overcome this?

Thanh


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

It could help, because if you are using a bunch of custom forms, it will take forever to download… and depending on the strength of your connection, it might cut off midway… what that option does, it simply does not include the dataset in the main meta-data download, but it will download it on demand.

···


Morten

On Wed, May 21, 2014 at 1:50 AM, Ngoc Thanh Nguyen thanh.hispvietnam@gmail.com wrote:

I have tried to put this dataset as Not Allowed Offline. Do you think it helps?
We will watch out today to see whether any hospitals call for this support


Nguyễn Ngọc Thành

On Wed, May 21, 2014 at 4:40 AM, Ha Thai Son hathai_son@yahoo.com wrote:

Có cách nào xử lý nhanh hơn,
hôm qua anh đã nhận được yêu cầu cung cấp số liệu cho Bộ rồi,

Lần này mà không có số liệu thì không còn gì để nói nữa

Thực tế cho thấy không thể lấy số liệu chi tiết trong thời gian ngắn trên phạm vi toàn quốc được.

Tập trung hoàn thiện hệ thống báo cáo tổng hợp trước,

Hiện vẫn rất cần em thiết kế cột Cộng dồn, về logic thì có vẻ thừa, nhưng thực tiễn thì rất hiệu quả,

bất cứ thời điểm nào cũng capture được tình hình dịch bệnh,

Mình không có tiền làm tập huấn nên để hướng dẫn cho mọi người nhập số liệu tồn vào một ngày là rất khó.

Bs. Hà Thái Sơn

Cục Quản lý khám chữa bệnh - Bộ Y tế

On May 20, 2014, at 16:06, Ngoc Thanh Nguyen thanh.hispvietnam@gmail.com wrote:

We use dhis2.4. This happened with all kinds of browsers: chrome, firefox, safari.

For developer consoles, as it happened on users’ machine, we did not taken any snapshot. But from now, we try to collect that kind of information

Thanh

On Tue, May 20, 2014 at 3:18 PM, Morten Olav Hansen mortenoh@gmail.com wrote:

Thanh,

Can you give some more info. Which version of dhis2? which browser and version? does it give you anything in the developer console?

In general dhis2 behaves a lot better in dhis 2.14/2.15 with regards to browser storage, but there might still be some glitches here and there


Morten

On Tue, May 20, 2014 at 10:14 AM, J. Paul Mutali mutali@gmail.com wrote:


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

Hi Thanh,

I have had the issue with the Org unit not loading, but I have realized that it was due to outdated browsers.

-----

JEAN PAUL MUTALI

Kigali - RWANDA

Skype: mutali.rw


If we don’t learn to program, we risk being programmed ourselves… program or be programmed

On Tue, May 20, 2014 at 10:07 AM, Ngoc Thanh Nguyen thanh.hispvietnam@gmail.com wrote:

Hi everyone

We are suffering heavily with the localstorage problem in data entry module.

When user login for the first time, the orgunit tree can not be loaded.

This problem is only solved when we either clear the cache of the browser or re-assign orgunit for the users.

As this happened for thousands of hospitals, answering phone call for support for that number of users become a nightmare. Have you experienced something similar or any to overcome this?

Thanh


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp