Trouble connecting to my account on my smartphone. I’m getting the certificate error. I installed using ansible with ubuntu server 24.04. I need help.
Welcome to the DHIS2 Community!
Would you kindly explain more on how you’re trying to connect? Please explain further about how is the DHIS2 instance setup. Are you using a local offline installation on a laptop and how is the smartphone connected to the network?
The story is that I installed my dhis2 via a container through the https://github.com/dhis2/dhis2-server-tools link on ubuntu server 24.04. And for a while now I’ve been unable to connect to my smart.
Okay, understood. Are you able to access it in your laptop? Or in your smartphone, can you try to access it using the web browser?
Here are some things to check:
- You will probably be using
http://instead ofhttps:// - Make sure that the instance you installed in your laptop can be access through the network. You will need to configure your network (router) to allow access to the instance.
I would also like to have a good procedure if this is not suitable for installing dhis2 on my ubuntu 24.04 server.
If you have installed DHIS2 in an Ubuntu OS and want to connect to it using the Android Capture app then the next step is to do the following:
- Make sure you can access it from the web browser
- The next procedure is to setup the network configurations to make sure that it’s accessible through the network. Your smartphone needs to be in the same LAN used by your DHIS2 instance. Are able to access it using the web browser in your phone?
Yes, I access via the browser. I have just connected on my smartphone, because I have configured the rules on my server. Can you provide me with a document allowing me to install dhis2 in a way on ubuntu server? If possible the dhis2 user manual please.
Thanks for your help.
Hello @Ance_Carlin_MALONGA,
Can you provide me with a document allowing me to install dhis2 in a way on ubuntu server?
DHIS2 install documentation
If you used dhis2-server-tools, its prerequisites require installation on Ubuntu 20.04 or 22.04, meaning you are already on either 20.04 or 22.04
From the screenshot you shared, it looks like your server is on a private network (IP: 192.168.5.219). This suggests that you’re not using a fully qualified domain name (FQDN) and are instead accessing the server via its plain IP address with a self-signed TLS certificate.
As a result, in order to access your instance, you must be on the same private network as the server. This also means that your phone must be connected to the Wi-Fi network that has access to the server’s private network.
Let me know if you need further clarification!
1 Like