Please I am having an issue with my DHIS2 Pivot Table app. We have data on the database from January - December 2021, but nothing is showing for December 2021 on the pivot table.
I am currently using version 2.29 with tomcat 8 on ubuntu 18.04 server.
Hi @omie,
Thank you for your post with the environment details. Let try the following steps:
Step 1:
Have you tried using the Browser Cache cleaner app sometimes it fixes things (or trying a different browser/new profile). Additionally, is this happening to all users?
Step 2:
Use the Data Administration app → Maintenance and then select the following four options selected in the screenshot:
If the issue persists, it will help in this case if we start by having a look if there’s an error appearing in the Network tab. Here’s how to get the Network tab errors:
- Open the favorites table in the Pivot Table app
- Open your browser’s developer tools (F12 key)
- Click on the Network tab
- Refresh the pivot table app (while the Network tab is open)
- If you see any red text, click on it and then take a screenshot for Response as well as a screenshot for the Headers (you can blur the remote address if you want.)
** This will help us know if the issue is a server side issue or not. If it’s a server side issue we’ll need to get the Catalina.log file (without the sensitive info) to see if there are errors (but I don’t think this is a server issue); however, it might be a database issue and if it is an issue bound to the DB, we’ll seek further support.
Thank you! (: