We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal.
This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users.
We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”.
Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal.
Are the any settings that we perhaps missed or what could be the cause?
Just a clarification note: the build number seems “abnormal” because this is a build with a few Southern African additions. So the underlying core build would be from mid-February 2016 (2.20).
None of those additions would affect or cause the above issue, though.
David - have you tried to experiment with screen resolution, to see if it appears the same way with a different resolution (but same user)?
We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal.
This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users.
We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”.
Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal.
Are the any settings that we perhaps missed or what could be the cause?
Just a clarification note: the build number seems “abnormal” because this is a build with a few Southern African additions. So the underlying core build would be from mid-February 2016 (2.20).
None of those additions would affect or cause the above issue, though.
David - have you tried to experiment with screen resolution, to see if it appears the same way with a different resolution (but same user)?
We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal.
This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users.
We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”.
Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal.
Are the any settings that we perhaps missed or what could be the cause?
On Thu, Aug 11, 2016 at 9:17 AM, David Itana ditana@hispna.org wrote:
Hi Calle,
I have tried the screen resolution as well but no difference, the texts remains overlapping.
For further clarity, we have been using this version for some months now, and this only started happening a few days ago.
Regards,
David
From: Calle Hedberg [mailto:calle.hedberg@gmail.com] Sent: Thursday, August 11, 2016 8:13 AM To: David Itana Cc: DHIS 2 Users list; dhis2-devs Subject: Re: [Dhis2-devs] Overlapping text in DHIS2 UI
Hi
Just a clarification note: the build number seems “abnormal” because this is a build with a few Southern African additions. So the underlying core build would be from mid-February 2016 (2.20).
None of those additions would affect or cause the above issue, though.
David - have you tried to experiment with screen resolution, to see if it appears the same way with a different resolution (but same user)?
We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal.
This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users.
We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”.
Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal.
Are the any settings that we perhaps missed or what could be the cause?
On 11 August 2016 at 09:26, Knut Staring knutst@gmail.com wrote:
Does this apply to the most recent versions of Chrome and Firefox also?
Or perhaps it did indeed start after an update of these browsers?
Knut
–
On Thu, Aug 11, 2016 at 9:17 AM, David Itana ditana@hispna.org wrote:
Hi Calle,
I have tried the screen resolution as well but no difference, the texts remains overlapping.
For further clarity, we have been using this version for some months now, and this only started happening a few days ago.
Regards,
David
From: Calle Hedberg [mailto:calle.hedberg@gmail.com] Sent: Thursday, August 11, 2016 8:13 AM To: David Itana Cc: DHIS 2 Users list; dhis2-devs Subject: Re: [Dhis2-devs] Overlapping text in DHIS2 UI
Hi
Just a clarification note: the build number seems “abnormal” because this is a build with a few Southern African additions. So the underlying core build would be from mid-February 2016 (2.20).
None of those additions would affect or cause the above issue, though.
David - have you tried to experiment with screen resolution, to see if it appears the same way with a different resolution (but same user)?
We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal.
This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users.
We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”.
Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal.
Are the any settings that we perhaps missed or what could be the cause?
I am not so sure if it is affecting only specific versions of the browsers. For example using my own computer, I can log in and my system works perfectly well, but if someone else logs in, they see overlapping words.
So, I tried to rule out the versions differences, as the same computer reacts differently to different users,
Does this apply to the most recent versions of Chrome and Firefox also?
Or perhaps it did indeed start after an update of these browsers?
Knut
On Thu, Aug 11, 2016 at 9:17 AM, David Itana ditana@hispna.org wrote:
Hi Calle,
I have tried the screen resolution as well but no difference, the texts remains overlapping.
For further clarity, we have been using this version for some months now, and this only started happening a few days ago.
Regards,
David
From: Calle Hedberg [mailto:calle.hedberg@gmail.com] Sent: Thursday, August 11, 2016 8:13 AM To: David Itana Cc: DHIS 2 Users list; dhis2-devs Subject: Re: [Dhis2-devs] Overlapping text in DHIS2 UI
Hi
Just a clarification note: the build number seems “abnormal” because this is a build with a few Southern African additions. So the underlying core build would be from mid-February 2016 (2.20).
None of those additions would affect or cause the above issue, though.
David - have you tried to experiment with screen resolution, to see if it appears the same way with a different resolution (but same user)?
We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal.
This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users.
We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”.
Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal.
Are the any settings that we perhaps missed or what could be the cause?
That was my first thought too - but it would not explain why only some users have this issue when using exactly the same database and machine…
David,
Some more questions:
is the problem consistent for those specific users, or will it vary from session to session?
Do those affected users have any specific settings or privileges in common? (like e.g. do they have private dashboards?)
regards
calle
On 11 August 2016 at 09:26, Knut Staring knutst@gmail.com wrote:
Does this apply to the most recent versions of Chrome and Firefox also?
Or perhaps it did indeed start after an update of these browsers?
Knut
On Thu, Aug 11, 2016 at 9:17 AM, David Itana ditana@hispna.org wrote:
Hi Calle,
I have tried the screen resolution as well but no difference, the texts remains overlapping.
For further clarity, we have been using this version for some months now, and this only started happening a few days ago.
Regards,
David
From: Calle Hedberg [mailto:calle.hedberg@gmail.com] Sent: Thursday, August 11, 2016 8:13 AM To: David Itana Cc: DHIS 2 Users list; dhis2-devs Subject: Re: [Dhis2-devs] Overlapping text in DHIS2 UI
Hi
Just a clarification note: the build number seems “abnormal” because this is a build with a few Southern African additions. So the underlying core build would be from mid-February 2016 (2.20).
None of those additions would affect or cause the above issue, though.
David - have you tried to experiment with screen resolution, to see if it appears the same way with a different resolution (but same user)?
We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal.
This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users.
We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”.
Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal.
Are the any settings that we perhaps missed or what could be the cause?
On Thu, Aug 11, 2016 at 10:49 AM, David Itana ditana@hispna.org wrote:
Hi Calle,
The problem is consistent, it does not vary from session to session.
I will have to investigate further on specific priviliges or settings in common amongst the affected users. Let me get back to you later on this one.
David
From: Calle Hedberg [mailto:calle.hedberg@gmail.com] Sent: Thursday, August 11, 2016 8:41 AM To: Knut Staring Cc: David Itana; DHIS 2 Users list; dhis2-devs
Subject: Re: [Dhis2-devs] Overlapping text in DHIS2 UI
Knut,
That was my first thought too - but it would not explain why only some users have this issue when using exactly the same database and machine…
David,
Some more questions:
is the problem consistent for those specific users, or will it vary from session to session?
Do those affected users have any specific settings or privileges in common? (like e.g. do they have private dashboards?)
regards
calle
On 11 August 2016 at 09:26, Knut Staring knutst@gmail.com wrote:
Does this apply to the most recent versions of Chrome and Firefox also?
Or perhaps it did indeed start after an update of these browsers?
Knut
On Thu, Aug 11, 2016 at 9:17 AM, David Itana ditana@hispna.org wrote:
Hi Calle,
I have tried the screen resolution as well but no difference, the texts remains overlapping.
For further clarity, we have been using this version for some months now, and this only started happening a few days ago.
Regards,
David
From: Calle Hedberg [mailto:calle.hedberg@gmail.com] Sent: Thursday, August 11, 2016 8:13 AM To: David Itana Cc: DHIS 2 Users list; dhis2-devs Subject: Re: [Dhis2-devs] Overlapping text in DHIS2 UI
Hi
Just a clarification note: the build number seems “abnormal” because this is a build with a few Southern African additions. So the underlying core build would be from mid-February 2016 (2.20).
None of those additions would affect or cause the above issue, though.
David - have you tried to experiment with screen resolution, to see if it appears the same way with a different resolution (but same user)?
We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal.
This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users.
We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”.
Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal.
Are the any settings that we perhaps missed or what could be the cause?
Please ensure that the cache is cleared when the user is logging in. There is a possibility of mismatched download of metadata or userSettings.
Alex
On Thu, Aug 11, 2016 at 10:49 AM, David Itana ditana@hispna.org wrote:
Hi Calle,
The problem is consistent, it does not vary from session to session.
I will have to investigate further on specific priviliges or settings in common amongst the affected users. Let me get back to you later on this one.
David
From: Calle Hedberg [mailto:calle.hedberg@gmail.com] Sent: Thursday, August 11, 2016 8:41 AM To: Knut Staring Cc: David Itana; DHIS 2 Users list; dhis2-devs
Subject: Re: [Dhis2-devs] Overlapping text in DHIS2 UI
Knut,
That was my first thought too - but it would not explain why only some users have this issue when using exactly the same database and machine…
David,
Some more questions:
is the problem consistent for those specific users, or will it vary from session to session?
Do those affected users have any specific settings or privileges in common? (like e.g. do they have private dashboards?)
regards
calle
On 11 August 2016 at 09:26, Knut Staring knutst@gmail.com wrote:
Does this apply to the most recent versions of Chrome and Firefox also?
Or perhaps it did indeed start after an update of these browsers?
Knut
On Thu, Aug 11, 2016 at 9:17 AM, David Itana ditana@hispna.org wrote:
Hi Calle,
I have tried the screen resolution as well but no difference, the texts remains overlapping.
For further clarity, we have been using this version for some months now, and this only started happening a few days ago.
Regards,
David
From: Calle Hedberg [mailto:calle.hedberg@gmail.com] Sent: Thursday, August 11, 2016 8:13 AM To: David Itana Cc: DHIS 2 Users list; dhis2-devs Subject: Re: [Dhis2-devs] Overlapping text in DHIS2 UI
Hi
Just a clarification note: the build number seems “abnormal” because this is a build with a few Southern African additions. So the underlying core build would be from mid-February 2016 (2.20).
None of those additions would affect or cause the above issue, though.
David - have you tried to experiment with screen resolution, to see if it appears the same way with a different resolution (but same user)?
We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal.
This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users.
We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”.
Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal.
Are the any settings that we perhaps missed or what could be the cause?
I found the problem: some user had changed the setting under “Profile->Settings->Interface” from “Light blue” to “Myanmar” - as soon as I changed that back for ONE user it resolved the problem. I also changed the same setting under Apps->Settings->Style, but that did not seem to do anything.
Have cleared the cache over and over but it does not help at all.
David
From: Alex Tumwesigye [mailto:atumwesigye@gmail.com] Sent: Thursday, August 11, 2016 9:21 AM To: David Itana Cc: Calle Hedberg; Knut Staring; DHIS 2 Users list; dhis2-devs Subject: Re: [Dhis2-users] [Dhis2-devs] Overlapping text in DHIS2 UI
Dear David,
Please ensure that the cache is cleared when the user is logging in. There is a possibility of mismatched download of metadata or userSettings.
Alex
On Thu, Aug 11, 2016 at 10:49 AM, David Itana ditana@hispna.org wrote:
Hi Calle,
The problem is consistent, it does not vary from session to session.
I will have to investigate further on specific priviliges or settings in common amongst the affected users. Let me get back to you later on this one.
David
From: Calle Hedberg [mailto:calle.hedberg@gmail.com] Sent: Thursday, August 11, 2016 8:41 AM To: Knut Staring Cc: David Itana; DHIS 2 Users list; dhis2-devs
Subject: Re: [Dhis2-devs] Overlapping text in DHIS2 UI
Knut,
That was my first thought too - but it would not explain why only some users have this issue when using exactly the same database and machine…
David,
Some more questions:
is the problem consistent for those specific users, or will it vary from session to session?
Do those affected users have any specific settings or privileges in common? (like e.g. do they have private dashboards?)
regards
calle
On 11 August 2016 at 09:26, Knut Staring knutst@gmail.com wrote:
Does this apply to the most recent versions of Chrome and Firefox also?
Or perhaps it did indeed start after an update of these browsers?
Knut
On Thu, Aug 11, 2016 at 9:17 AM, David Itana ditana@hispna.org wrote:
Hi Calle,
I have tried the screen resolution as well but no difference, the texts remains overlapping.
For further clarity, we have been using this version for some months now, and this only started happening a few days ago.
Regards,
David
From: Calle Hedberg [mailto:calle.hedberg@gmail.com] Sent: Thursday, August 11, 2016 8:13 AM To: David Itana Cc: DHIS 2 Users list; dhis2-devs Subject: Re: [Dhis2-devs] Overlapping text in DHIS2 UI
Hi
Just a clarification note: the build number seems “abnormal” because this is a build with a few Southern African additions. So the underlying core build would be from mid-February 2016 (2.20).
None of those additions would affect or cause the above issue, though.
David - have you tried to experiment with screen resolution, to see if it appears the same way with a different resolution (but same user)?
We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal.
This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users.
We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”.
Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal.
Are the any settings that we perhaps missed or what could be the cause?
We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal.
This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users.
We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”.
Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal.
Are the any settings that we perhaps missed or what could be the cause?
Just a clarification note: the build number seems “abnormal” because this is a build with a few Southern African additions. So the underlying core build would be from mid-February 2016 (2.20).
None of those additions would affect or cause the above issue, though.
David - have you tried to experiment with screen resolution, to see if it appears the same way with a different resolution (but same user)?
We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal.
This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users.
We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”.
Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal.
Are the any settings that we perhaps missed or what could be the cause?
Great that you found the problem but surely this os not desired behavior as any user can chamge their personal settings and it should not result in such changes?
Elmarie
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I found the problem: some user had changed the setting under “Profile->Settings->Interface” from “Light blue” to “Myanmar” - as soon as I changed that back for ONE user it resolved the problem. I also changed the same setting under Apps->Settings->Style, but that did not seem to do anything.
Have cleared the cache over and over but it does not help at all.
David
From: Alex Tumwesigye [mailto:atumwesigye@gmail.com] Sent: Thursday, August 11, 2016 9:21 AM To: David Itana Cc: Calle Hedberg; Knut Staring; DHIS 2 Users list; dhis2-devs Subject: Re: [Dhis2-users] [Dhis2-devs] Overlapping text in DHIS2 UI
Dear David,
Please ensure that the cache is cleared when the user is logging in. There is a possibility of mismatched download of metadata or userSettings.
Alex
On Thu, Aug 11, 2016 at 10:49 AM, David Itana ditana@hispna.org wrote:
Hi Calle,
The problem is consistent, it does not vary from session to session.
I will have to investigate further on specific priviliges or settings in common amongst the affected users. Let me get back to you later on this one.
David
From: Calle Hedberg [mailto:calle.hedberg@gmail.com] Sent: Thursday, August 11, 2016 8:41 AM To: Knut Staring Cc: David Itana; DHIS 2 Users list; dhis2-devs
Subject: Re: [Dhis2-devs] Overlapping text in DHIS2 UI
Knut,
That was my first thought too - but it would not explain why only some users have this issue when using exactly the same database and machine…
David,
Some more questions:
is the problem consistent for those specific users, or will it vary from session to session?
Do those affected users have any specific settings or privileges in common? (like e.g. do they have private dashboards?)
regards
calle
On 11 August 2016 at 09:26, Knut Staring knutst@gmail.com wrote:
Does this apply to the most recent versions of Chrome and Firefox also?
Or perhaps it did indeed start after an update of these browsers?
Knut
On Thu, Aug 11, 2016 at 9:17 AM, David Itana ditana@hispna.org wrote:
Hi Calle,
I have tried the screen resolution as well but no difference, the texts remains overlapping.
For further clarity, we have been using this version for some months now, and this only started happening a few days ago.
Regards,
David
From: Calle Hedberg [mailto:calle.hedberg@gmail.com] Sent: Thursday, August 11, 2016 8:13 AM To: David Itana Cc: DHIS 2 Users list; dhis2-devs Subject: Re: [Dhis2-devs] Overlapping text in DHIS2 UI
Hi
Just a clarification note: the build number seems “abnormal” because this is a build with a few Southern African additions. So the underlying core build would be from mid-February 2016 (2.20).
None of those additions would affect or cause the above issue, though.
David - have you tried to experiment with screen resolution, to see if it appears the same way with a different resolution (but same user)?
We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal.
This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users.
We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”.
Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal.
Are the any settings that we perhaps missed or what could be the cause?
I found the problem: some user had changed the setting under “Profile->Settings->Interface” from “Light blue” to “Myanmar” - as soon as I changed that back for ONE user it resolved the problem. I also changed the same setting under Apps->Settings->Style, but that did not seem to do anything.
Have cleared the cache over and over but it does not help at all.
David
From: Alex Tumwesigye [mailto:atumwesigye@gmail.com] Sent: Thursday, August 11, 2016 9:21 AM To: David Itana Cc: Calle Hedberg; Knut Staring; DHIS 2 Users list; dhis2-devs Subject: Re: [Dhis2-users] [Dhis2-devs] Overlapping text in DHIS2 UI
Dear David,
Please ensure that the cache is cleared when the user is logging in. There is a possibility of mismatched download of metadata or userSettings.
Alex
On Thu, Aug 11, 2016 at 10:49 AM, David Itana ditana@hispna.org wrote:
Hi Calle,
The problem is consistent, it does not vary from session to session.
I will have to investigate further on specific priviliges or settings in common amongst the affected users. Let me get back to you later on this one.
David
From: Calle Hedberg [mailto:calle.hedberg@gmail.com] Sent: Thursday, August 11, 2016 8:41 AM To: Knut Staring Cc: David Itana; DHIS 2 Users list; dhis2-devs
Subject: Re: [Dhis2-devs] Overlapping text in DHIS2 UI
Knut,
That was my first thought too - but it would not explain why only some users have this issue when using exactly the same database and machine…
David,
Some more questions:
is the problem consistent for those specific users, or will it vary from session to session?
Do those affected users have any specific settings or privileges in common? (like e.g. do they have private dashboards?)
regards
calle
On 11 August 2016 at 09:26, Knut Staring knutst@gmail.com wrote:
Does this apply to the most recent versions of Chrome and Firefox also?
Or perhaps it did indeed start after an update of these browsers?
Knut
On Thu, Aug 11, 2016 at 9:17 AM, David Itana ditana@hispna.org wrote:
Hi Calle,
I have tried the screen resolution as well but no difference, the texts remains overlapping.
For further clarity, we have been using this version for some months now, and this only started happening a few days ago.
Regards,
David
From: Calle Hedberg [mailto:calle.hedberg@gmail.com] Sent: Thursday, August 11, 2016 8:13 AM To: David Itana Cc: DHIS 2 Users list; dhis2-devs Subject: Re: [Dhis2-devs] Overlapping text in DHIS2 UI
Hi
Just a clarification note: the build number seems “abnormal” because this is a build with a few Southern African additions. So the underlying core build would be from mid-February 2016 (2.20).
None of those additions would affect or cause the above issue, though.
David - have you tried to experiment with screen resolution, to see if it appears the same way with a different resolution (but same user)?
We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal.
This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users.
We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”.
Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal.
Are the any settings that we perhaps missed or what could be the cause?
On 12 August 2016 at 07:16, Elmarie Claasen elmarie@hisp.org wrote:
Hi Calle,
Great that you found the problem but surely this os not desired behavior as any user can chamge their personal settings and it should not result in such changes?
Elmarie
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I found the problem: some user had changed the setting under “Profile->Settings->Interface” from “Light blue” to “Myanmar” - as soon as I changed that back for ONE user it resolved the problem. I also changed the same setting under Apps->Settings->Style, but that did not seem to do anything.
Have cleared the cache over and over but it does not help at all.
David
From: Alex Tumwesigye [mailto:atumwesigye@gmail.com] Sent: Thursday, August 11, 2016 9:21 AM To: David Itana Cc: Calle Hedberg; Knut Staring; DHIS 2 Users list; dhis2-devs Subject: Re: [Dhis2-users] [Dhis2-devs] Overlapping text in DHIS2 UI
Dear David,
Please ensure that the cache is cleared when the user is logging in. There is a possibility of mismatched download of metadata or userSettings.
Alex
On Thu, Aug 11, 2016 at 10:49 AM, David Itana ditana@hispna.org wrote:
Hi Calle,
The problem is consistent, it does not vary from session to session.
I will have to investigate further on specific priviliges or settings in common amongst the affected users. Let me get back to you later on this one.
David
From: Calle Hedberg [mailto:calle.hedberg@gmail.com] Sent: Thursday, August 11, 2016 8:41 AM To: Knut Staring Cc: David Itana; DHIS 2 Users list; dhis2-devs
Subject: Re: [Dhis2-devs] Overlapping text in DHIS2 UI
Knut,
That was my first thought too - but it would not explain why only some users have this issue when using exactly the same database and machine…
David,
Some more questions:
is the problem consistent for those specific users, or will it vary from session to session?
Do those affected users have any specific settings or privileges in common? (like e.g. do they have private dashboards?)
regards
calle
On 11 August 2016 at 09:26, Knut Staring knutst@gmail.com wrote:
Does this apply to the most recent versions of Chrome and Firefox also?
Or perhaps it did indeed start after an update of these browsers?
Knut
On Thu, Aug 11, 2016 at 9:17 AM, David Itana ditana@hispna.org wrote:
Hi Calle,
I have tried the screen resolution as well but no difference, the texts remains overlapping.
For further clarity, we have been using this version for some months now, and this only started happening a few days ago.
Regards,
David
From: Calle Hedberg [mailto:calle.hedberg@gmail.com] Sent: Thursday, August 11, 2016 8:13 AM To: David Itana Cc: DHIS 2 Users list; dhis2-devs Subject: Re: [Dhis2-devs] Overlapping text in DHIS2 UI
Hi
Just a clarification note: the build number seems “abnormal” because this is a build with a few Southern African additions. So the underlying core build would be from mid-February 2016 (2.20).
None of those additions would affect or cause the above issue, though.
David - have you tried to experiment with screen resolution, to see if it appears the same way with a different resolution (but same user)?
We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: 2016-02-23 09:07). We recently started experiencing a problem when using chrome or Firefox where words appears overlapping as depicted in the picture below. The Apps and Profile icons and texts as well as the list of apps appears normal.
This is not affecting all users, but affects specific users in different user groups including superusers. Testing using the same computer proves that the affected user will see scrambled/overlapping texts but when the other user logs in, the system appears normal, that made us to rule out the cache issues as the same machine reacts differently when used by different users.
We also verified the language settings both under profiles settings as well as under the user app. They are all set to English as the interface language and database language is set to “use database locale/no translation”.
Again this is only affecting Chrome and Firefox, however internet explorer is displaying all text normal.
Are the any settings that we perhaps missed or what could be the cause?
