Maintenance app is not opening

Support - Assistance technique
1

Hi Team,

I am new in this community and I have just setup new DHIS2 instance on google cloud server. It’s done properly but maintenance app is not opening. It’s showing blank page.
console log of browser is showing below-

Screenshot 2023-05-24 at 4.19.43 PM
Screenshot 2023-05-24 at 4.19.43 PM1920×934 141 KB

2

Hi @Ajeet_yadav

Are all other apps functioning properly?

3

Hi Sami, Thanks for reply.
Other App can be check after creating organisation unit and other details. Other apps are opening without any console error. Only Maintenance one opening with blank page.

4

Hi @Ajeet_yadav

Are you accessing the local DHIS2 instance or the instance which is over google cloud server?

1 Like
5

It’s instance on google cloud server

6

Hi Yadar,

We are also facing same issue, did you able to find the solution? If yes, would you please share?

1 Like
7

Hi @Ajeet_yadav and @baktash.salehi

Did you find a solution to this issue? What version of DHIS2 are you using? When you access it, are you using a Superuser account with all the metadata authorities?

Thanks!

8

Hi,

After investigation with trying different changes to the roles, finally resolved the admin user issue.
Our instance organisational hierarchy begins with MoPH > Continent > Country > Province > Region > District > and Health Facility. Initially, all administrative users were tagged at the Country level. The DHIS2 organization endpoint was encountering an error while opening the maintenance window. However, after reassigning the admin users to MoPH level and de-tagging them from the Country level the issue resolved.

1 Like
9

Thanks for sharing the solution that resolved the issue in your instance!

@Ajeet_yadav are you still unable to open the maintenance app?

Thanks!