We are currently facing an issue in DHIS2 where we are unable to edit user details. When attempting to update a user, we encounter the following error message:
“Error updating user: An unknown error occurred - (500)”
This error is preventing us from making any updates to user accounts. We are using DHIS2 version 2.38.2. Additionally, we have attempted to use the User-Extended-App, but it is also not functioning as expected and only returns an error.
Has anyone else experienced a similar issue, or does anyone have recommendations for troubleshooting or resolving this? Any guidance or insights would be greatly appreciated.
Thank you, Mr. @dmaritim and Mr. @mkannan, for your prompt response.
Unfortunately, I am unable to access the log files as I do not have backend access to the server. It appears that all user privileges are correctly configured, and the issue seems to be related to server-side errors (500). I have already reached out to my colleague, @tuzoengelbert, to review the logs or share them with me, and he has assured me that he will do so.