Issue with User Editing and User-Extended-App in DHIS2 (Version 2.38.2)

Support - Assistance technique
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Dear Community,

We are currently facing an issue in DHIS2 where we are unable to edit user details. When attempting to update a user, we encounter the following error message:

“Error updating user: An unknown error occurred - (500)”

This error is preventing us from making any updates to user accounts. We are using DHIS2 version 2.38.2. Additionally, we have attempted to use the User-Extended-App, but it is also not functioning as expected and only returns an error.

Has anyone else experienced a similar issue, or does anyone have recommendations for troubleshooting or resolving this? Any guidance or insights would be greatly appreciated.

Thank you in advance for your support!

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It looks like a server error. Sharing the related log file would be very helpful (without disclosing sensitive info, of course)

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@Waheed as part of the things to look at, include the Privileges given to the editing User; to see that they have the proper rights to edit users.

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Thank you, Mr. @dmaritim and Mr. @mkannan, for your prompt response.

Unfortunately, I am unable to access the log files as I do not have backend access to the server. It appears that all user privileges are correctly configured, and the issue seems to be related to server-side errors (500). I have already reached out to my colleague, @tuzoengelbert, to review the logs or share them with me, and he has assured me that he will do so.

Thank you once again for your swift assistance.

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Thanks for sharing the update. Thank you @mkannan , @dmaritim , and @tuzoengelbert for helping out.

@Waheed, I hope you resolve this soon. Please remember to share more details about what was going on and how it’s resolved.

Thanks!

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Thank you, Mr. @Gassim I will keep you updated once I receive the feedback or the database for more investigations.
Thanks