Issue : There was a problem loading this dashboard item

[Gassim (AL-Gassim Sharaf Addin)]

Welcome to the community @abdulmajid!

Yes, please as @didate asked, which dhis2 version is the instance you’re using?

Please try to clear the cache using Browser Cache Cleaner app as well as from the Administration app → Maintenance → select “Clear application cache” and “Reload apps”

Before you open the dashboard you might also want to try the following options:

@Gassim

Then this is a cache issue still. There are several things to do when cache won’t clear easily:

1. Normally we run the Browser Cache Cleaner app but we might also need to run the Data Administration app → Maintenance → Clear application cache and the Reload apps options.
2. Using Hard Reload and Empty Cache:

@kpvandivier

You can hard reload by using Cmd-Shift-R on Mac or Ctrl-Shift-R on other operating systems, or right-clicking on the reload button while the browser developer tools are open, which is how I got this screenshot:

3. Clear cache and storage from ‘Application’ in the
   Browser Developer Tools, see screenshot:

If you still check this issue in a new/different browser/profile (or guest mode) and still see the issue then please check the Network tab (DevTools F12 → Network tab) if there are any errors and share here, thanks!