Invalid grid columns returned from the server

Support - Assistance technique
1

I have an instance that i have upgraded from 2.28 to 2.29 but I am getting the error from the Event Capture from a data entry role:

image

What could cause this?

2 Likes
2

Same for me. No info in the server log, console or network chrome tab.

2 Likes
3

Hi @vikwato and @JIMENEZ_POMARETA_Ram,

Kindly (re)attach the screenshot of the error you are getting for the members to have a look at.

Best,
James.

4

@jomutsani Please see below:
image

1 Like
5

@jomutsani I found these as well
grid_columns grid_columns_response

1 Like
6

I tried this:
image
I selected one of the columns to show in the grid and now the error has disappeared. I am not sure how long it will fix this for.

1 Like
7

Hi thanks! But we cannot apply this solution for every user. Could Oslo team please advise for a more practical solution?

Thanks!

1 Like
8

@JIMENEZ_POMARETA_Ram I noticed this too. It’s like each user needs to do this for their profile which is not a very good way

1 Like
9

I am tagging @Markus and @geetha to also have a look at this and advise.

Best,
James.

10

Hi. Is there any update on this?

1 Like
11

Hi. I run the following query on the database and it seems to have sorted my problem.

delete from userkeyjsonvalue where userkey = ‘eventCaptureGridColumns’

1 Like