I need a help about error 503 in DHIS2

Dear Developers,

sometimes, I have error in dhis2. this is the error: error 503, I don't
know exactly the reason, please, can you help me?

How can I fix this error 503 in dhis2, where is the matter?

Do you have tomcat running behind a proxy server like apache or nginx? The 503 could indicate that the proxy is not able to connect to the tomcat server.

Is your server completely unaccessable when you see this problem or is it only when you perform certain actions?

···

On 12 May 2014 10:59, Carlos Nyembwe nyembwe@gmail.com wrote:


Mailing list: https://launchpad.net/~dhis2-devs

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More help : https://help.launchpad.net/ListHelp

Dear Developers,

sometimes, I have error in dhis2. this is the error: error 503, I don’t know exactly the reason, please, can you help me?

How can I fix this error 503 in dhis2, where is the matter?

Man,
everytimes if I install DHIS2-live, it’s run without your recommadation but, sometimes it isn’t running just error 503 I don’t kown exactly the problem. please, can you help me to fix this problem?

···

2014-05-12 3:21 GMT-07:00 Bob Jolliffe bobjolliffe@gmail.com:

Do you have tomcat running behind a proxy server like apache or nginx? The 503 could indicate that the proxy is not able to connect to the tomcat server.

Is your server completely unaccessable when you see this problem or is it only when you perform certain actions?

On 12 May 2014 10:59, Carlos Nyembwe nyembwe@gmail.com wrote:


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

Dear Developers,

sometimes, I have error in dhis2. this is the error: error 503, I don’t know exactly the reason, please, can you help me?

How can I fix this error 503 in dhis2, where is the matter?

Sorry Carlos, but it is impossible to know what the problems is. It is probably related to something that happened with your database, but it would take a study of your db to know what exactly is going wrong.

Knut

···

On Mon, May 12, 2014 at 1:23 PM, Carlos Nyembwe nyembwe@gmail.com wrote:

Man,
everytimes if I install DHIS2-live, it’s run without your recommadation but, sometimes it isn’t running just error 503 I don’t kown exactly the problem. please, can you help me to fix this problem?


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp


Knut Staring

Dept. of Informatics, University of Oslo

+4791880522

http://dhis2.org

2014-05-12 3:21 GMT-07:00 Bob Jolliffe bobjolliffe@gmail.com:

Do you have tomcat running behind a proxy server like apache or nginx? The 503 could indicate that the proxy is not able to connect to the tomcat server.

Is your server completely unaccessable when you see this problem or is it only when you perform certain actions?

On 12 May 2014 10:59, Carlos Nyembwe nyembwe@gmail.com wrote:


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

Dear Developers,

sometimes, I have error in dhis2. this is the error: error 503, I don’t know exactly the reason, please, can you help me?

How can I fix this error 503 in dhis2, where is the matter?

Who can help my to fix this problem?
sorry for my

···

2014-05-12 5:22 GMT-07:00 Knut Staring knutst@gmail.com:

Sorry Carlos, but it is impossible to know what the problems is. It is probably related to something that happened with your database, but it would take a study of your db to know what exactly is going wrong.

Knut

On Mon, May 12, 2014 at 1:23 PM, Carlos Nyembwe nyembwe@gmail.com wrote:

Man,
everytimes if I install DHIS2-live, it’s run without your recommadation but, sometimes it isn’t running just error 503 I don’t kown exactly the problem. please, can you help me to fix this problem?


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

Knut Staring

Dept. of Informatics, University of Oslo

+4791880522

http://dhis2.org

2014-05-12 3:21 GMT-07:00 Bob Jolliffe bobjolliffe@gmail.com:

Do you have tomcat running behind a proxy server like apache or nginx? The 503 could indicate that the proxy is not able to connect to the tomcat server.

Is your server completely unaccessable when you see this problem or is it only when you perform certain actions?

On 12 May 2014 10:59, Carlos Nyembwe nyembwe@gmail.com wrote:


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

Dear Developers,

sometimes, I have error in dhis2. this is the error: error 503, I don’t know exactly the reason, please, can you help me?

How can I fix this error 503 in dhis2, where is the matter?

Hi Carlos,

We can help you, but we need more detailed information.

Include a copy of your logs when DHIS2 starts up, so that we know what is going on.

Let us know what version you are using, what your operating system is, which database system you are using, and which Java version you are using.

The more information you can provide, the more help we will be able to provide.

Best regards,
Jason

···

On Mon, May 12, 2014 at 2:55 PM, Carlos Nyembwe nyembwe@gmail.com wrote:

Who can help my to fix this problem?
sorry for my


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

2014-05-12 5:22 GMT-07:00 Knut Staring knutst@gmail.com:

Sorry Carlos, but it is impossible to know what the problems is. It is probably related to something that happened with your database, but it would take a study of your db to know what exactly is going wrong.

Knut

On Mon, May 12, 2014 at 1:23 PM, Carlos Nyembwe nyembwe@gmail.com wrote:

Man,
everytimes if I install DHIS2-live, it’s run without your recommadation but, sometimes it isn’t running just error 503 I don’t kown exactly the problem. please, can you help me to fix this problem?


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

Knut Staring

Dept. of Informatics, University of Oslo

+4791880522

http://dhis2.org

2014-05-12 3:21 GMT-07:00 Bob Jolliffe bobjolliffe@gmail.com:

Do you have tomcat running behind a proxy server like apache or nginx? The 503 could indicate that the proxy is not able to connect to the tomcat server.

Is your server completely unaccessable when you see this problem or is it only when you perform certain actions?

On 12 May 2014 10:59, Carlos Nyembwe nyembwe@gmail.com wrote:


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

Dear Developers,

sometimes, I have error in dhis2. this is the error: error 503, I don’t know exactly the reason, please, can you help me?

How can I fix this error 503 in dhis2, where is the matter?

Hi Carlos (and everyone!),

Do have a look here from the implementers manual, about how to report a problem…

9.3. Reporting a problem

If you encounter a problem with the DHIS 2 software you can ask for assistance on the developer’s mailing list at https://launchpad.net/~dhis2-devs. Before reporting, make sure that you have:

  • Cleared the web browser cache (also called history or browsing data) completely (select all options before clearing).

  • Cleared the DHIS 2 application cache: Go to Data administration → Cache statistics and click Clear cache.

If you believe you have found a bug you can report it either to the developer mailing lists or to the bug tracker at https://bugs.launchpad.net/dhis2 .

For the developers to be able to help you need to provide as much useful information as possible:

  • DHIS 2 version: Look in the Help → About page inside DHIS 2 and provide the version and build revision.

  • Web browser including version.

  • Operating system including version.

  • Servlet container / Tomcat log: Provide any output in the Tomcat log (typically catalina.out) related to your problem.

  • Web browser console: In the Chrome web browser, click F12, then “Console”, and look for exceptions related to your problem.

  • Actions leading to the problem: Describe as clearly as possible which steps you take leading to the problem or exception.

  • Problem description: Describe the problem clearly, why you think it is a problem and which behavior you would expect from the system.

···

On Mon, May 12, 2014 at 3:04 PM, Jason Pickering jason.p.pickering@gmail.com wrote:

Hi Carlos,

We can help you, but we need more detailed information.

Include a copy of your logs when DHIS2 starts up, so that we know what is going on.

Let us know what version you are using, what your operating system is, which database system you are using, and which Java version you are using.

The more information you can provide, the more help we will be able to provide.

Best regards,
Jason

On Mon, May 12, 2014 at 2:55 PM, Carlos Nyembwe nyembwe@gmail.com wrote:

Who can help my to fix this problem?
sorry for my


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

2014-05-12 5:22 GMT-07:00 Knut Staring knutst@gmail.com:

Sorry Carlos, but it is impossible to know what the problems is. It is probably related to something that happened with your database, but it would take a study of your db to know what exactly is going wrong.

Knut

On Mon, May 12, 2014 at 1:23 PM, Carlos Nyembwe nyembwe@gmail.com wrote:

Man,
everytimes if I install DHIS2-live, it’s run without your recommadation but, sometimes it isn’t running just error 503 I don’t kown exactly the problem. please, can you help me to fix this problem?


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

Knut Staring

Dept. of Informatics, University of Oslo

+4791880522

http://dhis2.org

2014-05-12 3:21 GMT-07:00 Bob Jolliffe bobjolliffe@gmail.com:

Do you have tomcat running behind a proxy server like apache or nginx? The 503 could indicate that the proxy is not able to connect to the tomcat server.

Is your server completely unaccessable when you see this problem or is it only when you perform certain actions?

On 12 May 2014 10:59, Carlos Nyembwe nyembwe@gmail.com wrote:


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

Dear Developers,

sometimes, I have error in dhis2. this is the error: error 503, I don’t know exactly the reason, please, can you help me?

How can I fix this error 503 in dhis2, where is the matter?

Thanks Jason, it would be really helpful if people could follow this!

Please also note that the log files have other names in dhis-live/log (just dhis.log) and are sometimes less informative. You can see more error messages if you start DHIS2 from the command line like this:

java -jar dhis2-live.jar

···

On Mon, May 12, 2014 at 3:18 PM, Jason Pickering jason.p.pickering@gmail.com wrote:

Hi Carlos (and everyone!),

Do have a look here from the implementers manual, about how to report a problem…

9.3. Reporting a problem

If you encounter a problem with the DHIS 2 software you can ask for assistance on the developer’s mailing list at https://launchpad.net/~dhis2-devs. Before reporting, make sure that you have:

  • Cleared the web browser cache (also called history or browsing data) completely (select all options before clearing).
  • Cleared the DHIS 2 application cache: Go to Data administration -> Cache statistics and click Clear cache.

If you believe you have found a bug you can report it either to the developer mailing lists or to the bug tracker at https://bugs.launchpad.net/dhis2 .

For the developers to be able to help you need to provide as much useful information as possible:

  • DHIS 2 version: Look in the Help -> About page inside DHIS 2 and provide the version and build revision.
  • Web browser including version.
  • Operating system including version.
  • Servlet container / Tomcat log: Provide any output in the Tomcat log (typically catalina.out) related to your problem.
  • Web browser console: In the Chrome web browser, click F12, then “Console”, and look for exceptions related to your problem.
  • Actions leading to the problem: Describe as clearly as possible which steps you take leading to the problem or exception.
  • Problem description: Describe the problem clearly, why you think it is a problem and which behavior you would expect from the system.


Knut Staring

Dept. of Informatics, University of Oslo

+4791880522

http://dhis2.org

On Mon, May 12, 2014 at 3:04 PM, Jason Pickering jason.p.pickering@gmail.com wrote:

Hi Carlos,

We can help you, but we need more detailed information.

Include a copy of your logs when DHIS2 starts up, so that we know what is going on.

Let us know what version you are using, what your operating system is, which database system you are using, and which Java version you are using.

The more information you can provide, the more help we will be able to provide.

Best regards,
Jason

On Mon, May 12, 2014 at 2:55 PM, Carlos Nyembwe nyembwe@gmail.com wrote:

Who can help my to fix this problem?
sorry for my


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

2014-05-12 5:22 GMT-07:00 Knut Staring knutst@gmail.com:

Sorry Carlos, but it is impossible to know what the problems is. It is probably related to something that happened with your database, but it would take a study of your db to know what exactly is going wrong.

Knut

On Mon, May 12, 2014 at 1:23 PM, Carlos Nyembwe nyembwe@gmail.com wrote:

Man,
everytimes if I install DHIS2-live, it’s run without your recommadation but, sometimes it isn’t running just error 503 I don’t kown exactly the problem. please, can you help me to fix this problem?


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

Knut Staring

Dept. of Informatics, University of Oslo

+4791880522

http://dhis2.org

2014-05-12 3:21 GMT-07:00 Bob Jolliffe bobjolliffe@gmail.com:

Do you have tomcat running behind a proxy server like apache or nginx? The 503 could indicate that the proxy is not able to connect to the tomcat server.

Is your server completely unaccessable when you see this problem or is it only when you perform certain actions?

On 12 May 2014 10:59, Carlos Nyembwe nyembwe@gmail.com wrote:


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

Dear Developers,

sometimes, I have error in dhis2. this is the error: error 503, I don’t know exactly the reason, please, can you help me?

How can I fix this error 503 in dhis2, where is the matter?

He is running Dhis2 live 2.15 on a windows laptop.

···

On 12 May 2014 10:59, Carlos Nyembwe nyembwe@gmail.com wrote:


Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

Dear Developers,

sometimes, I have error in dhis2. this is the error: error 503, I don’t know exactly the reason, please, can you help me?

How can I fix this error 503 in dhis2, where is the matter?