HTTP Status 403 – Forbidden

Support - Assistance technique
1

I have just installed DHIS2 on Ubuntu server 20.04.6 LTS, am able to log in using superuser account and when i log in using non superuser account, am greeted with the notification that reads:

HTTP Status 403 – Forbidden

Type Status Report

Message Forbidden

Description The server understood the request but refuses to authorize it.

Where do i need to touch to fix this?

2

Hi @achirwa

This error message is generic (could be general); however, would you help debug what the issue is? Please share the following info:

  1. The version of the DHIS2 instance you are using
  2. Steps for creating this non-superuser account
  3. Use Data Administration → Maintenance to Clear application cache and reload apps then try again to login to both accounts while in your browser’s Guest mode
  4. Before the message appears (before logging in), open the DevTools Network tab and console [F12 → Network tab, also keep the Console tab open] so that when you login and the error appears check the request/response in the Network tab
  5. You might want to share the Catalina.out log (without sensitive/authentication info)

Thank you!