How do I solve this issue. Error on Log in

Support - Assistance technique
1

Am getting the following error on log in. What could be the issue?

TypeError: Cannot read properties of undefined (reading 'then')
TypeError: Cannot read properties of undefined (reading 'then')
    at http://10.50.80.76/dhis-web-dashboard/static/js/main.3327e370.js:2:544810
    at ls (http://10.50.80.76/dhis-web-dashboard/static/js/main.3327e370.js:2:312664)
    at Sl (http://10.50.80.76/dhis-web-dashboard/static/js/main.3327e370.js:2:331553)
    at t.unstable_runWithPriority (http://10.50.80.76/dhis-web-dashboard/static/js/main.3327e370.js:2:420637)
    at Bi (http://10.50.80.76/dhis-web-dashboard/static/js/main.3327e370.js:2:274319)
    at kl (http://10.50.80.76/dhis-web-dashboard/static/js/main.3327e370.js:2:331310)
    at http://10.50.80.76/dhis-web-dashboard/static/js/main.3327e370.js:2:331221
    at z (http://10.50.80.76/dhis-web-dashboard/static/js/main.3327e370.js:2:419575)
    at _.port1.onmessage (http://10.50.80.76/dhis-web-dashboard/static/js/main.3327e370.js:2:418331)
    in nr
    in $n
    in On
    in Bn
    in rr
    in lr

image
image705×521 14 KB

2

Thank you @dmaritim for the post! Would you please share more details about when this issue occurs?

  • What version of dhis2 are you using?
  • Does this happen to a user with ALL authority or specific users?
  • Is this in all dashboards or only a specific dashboard?
  • Say you login directly to the maintenance app, do you still see the issue? For example, if I go to https://play.dhis2.org/40.0.1/dhis-web-maintenance/index.html in where I’m not already logged in to the system and then I login, it will not take me to the dashboard app, it will take me to the maintenance app after I enter the login credentials.
  • Please go to the Data Administration app (using the same way suggested above) instanceURL/dhis-web-data-administration/index.html and then in maintenance, clear application cache and reload apps. Open again in Guest mode ( Browse Chrome as a guest - Computer - Google Chrome Help) , do you still see the issue?

If all the above doesn’t work, please share the complete Catalina.out log (without sensitive info). Thanks!

3

Hi Daniel,

The same issue occurred to me with a fresh instance of version 2.40.0.1.
This is how I resolved it.

  1. Log in to the dhis2 instance.
  2. Access the App Management app by manually entering the URL (in your case http://10.50.80.76/dhis-web-app-management/index.html)
  3. Select Core apps on the left
  4. Select each Core app with updates available and update to the latest version. (including the Dashboard app).
  5. This resolved my issue. Hope it will resolve yours too :slight_smile:
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