Help needed: Not able to delete a record in a stage

Support - Assistance technique
1

Hi all,

Please note one of my user, who has given full Add/Update and Delete rights on Tracked Entity Instance and Data Values, is not able to delete a record in a stage.

And, even I am not able to delete though I have the superuser rights. The error message is:

You do not have the necessary authorities to delete this event

What could be the reason? Kindly assist.

2 Likes
2

Hi @MSP,

Are you able to share a screenshot of the authorities given to the user?

Best,
James.

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3

Hi,

Thanks for your reply. I have attached the image of authorities, which were not given to the role. Taking screenshot for all authorities given is more time consuming than taking this :wink:

rights
rights694Ă—436 105 KB

Hope this helps.

Please note, even though I have superuser role, I am also not able to delete the record.

1 Like
4

Hi @MSP,

Have you checked the DHIS2 logs for ERROR messages related to this? I’m unable to tell from the shared authorities.

Best,
James.

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5

Hi @jomutsani,

Thanks for your assistance. I am new to DHIS2 and don’t know where to look for the log files. Can you please guide me where to look - I mean the folders and file names.

Thanks.

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6

@MSP, Don’t you worry… you are in safe hands; A quick one - Is DHIS2 installed in your computer or on a server? (Windows or Linux ?)

Best,
James.

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7

It is on a Linux (Ubuntu 16.04.9) based server and kept in our server room. I can access it thru Putty. I use Filezilla for file transfers, when needed.

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8

@MSP - I guess you are using the same version of DHIS2 - 2.29.

Kindly check the logs folder adjacent to the webapps/ folder (where you put the dhis.war file), e.g.:

  • tomcat/webapps/dhis.war
  • tomcat/logs/catalina.out < Check on this and share the output

I am tagging @Markus to shed more light on this since he’s a pro on the backend issues.

Best,
James.

1 Like
9

Hi @jomutsani,

Looks like I missed some info. When I tried again, I found there is no Complete/Incomplete button. Instead I found something named “Skip”. See the image below.

nodel
nodel723Ă—228 29.4 KB

When I tried to Skip, the button changed back to “Schedule back”. So I guess this is the reason it is not allowing to delete the record. Can you please check what does this “Skip” mean?

I remember we tried to schedule some events during our testing and it could be one of the test record.

2 Likes
10

@MSP; I would like to request you to be a little bit patient and @Markus will have a look at this when he is back.

Best,
James.

1 Like
11

Hi @jomutsani,

Compliments for the new season!

Any update on this issue?

2 Likes