grey color background in Data Visualizer of DHIS2

Support - Assistance technique
1

Dear all,
I used DHIS 2.14.I meet one problem in DHIS2. After i logged-in, then i click on service–> Data Visualizer. it just showed only grey color background of Data visualizer (find attached file) for long time. Even i clear cache, change browser, change name of war file. afew day ago. it work very well.

Can anyone guide me how to fix it?

Thank you

CHANNARA

image

2

Hi Channara,

please make sure that your user has the authority to “view data visualizer module” through its user roles.

regards,

Lars

···

On Mon, Mar 17, 2014 at 12:11 PM, channara rin rin.channara@gmail.com wrote:

Dear all,
I used DHIS 2.14.I meet one problem in DHIS2. After i logged-in, then i click on service–> Data Visualizer. it just showed only grey color background of Data visualizer (find attached file) for long time. Even i clear cache, change browser, change name of war file. afew day ago. it work very well.

Can anyone guide me how to fix it?

Thank you

CHANNARA

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3

Hi Channara

There is a version of mozilla that behaved like this sometime back. Try updating mozilla or switch to Google chrome and see it there is any change.

Regards

···

On Mar 17, 2014 7:11 AM, “channara rin” rin.channara@gmail.com wrote:

Dear all,
I used DHIS 2.14.I meet one problem in DHIS2. After i logged-in, then i click on service–> Data Visualizer. it just showed only grey color background of Data visualizer (find attached file) for long time. Even i clear cache, change browser, change name of war file. afew day ago. it work very well.

Can anyone guide me how to fix it?

Thank you

CHANNARA

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4

Dear Lars,
As the attached file. i think. it problem with “manifest.webapp” and “i18n”. but i don’t know how to fix it. could you help me?

Thank you

CHANNARA

image

···

On Mon, Mar 17, 2014 at 6:15 PM, Lars Helge Øverland larshelge@gmail.com wrote:

Hi Channara,

please make sure that your user has the authority to “view data visualizer module” through its user roles.

regards,

Lars

On Mon, Mar 17, 2014 at 12:11 PM, channara rin rin.channara@gmail.com wrote:

Dear all,
I used DHIS 2.14.I meet one problem in DHIS2. After i logged-in, then i click on service–> Data Visualizer. it just showed only grey color background of Data visualizer (find attached file) for long time. Even i clear cache, change browser, change name of war file. afew day ago. it work very well.

Can anyone guide me how to fix it?

Thank you

CHANNARA

Mailing list: https://launchpad.net/~dhis2-devs

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5

Hi Channara,

I can help you with this, but I could not log in at http://203.176.137.194:8090/flagship with admin/district.

Jan

···

On Wed, Mar 19, 2014 at 4:06 AM, channara rin rin.channara@gmail.com wrote:

Dear Lars,
As the attached file. i think. it problem with “manifest.webapp” and “i18n”. but i don’t know how to fix it. could you help me?

Thank you

CHANNARA

Mailing list: https://launchpad.net/~dhis2-devs

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On Mon, Mar 17, 2014 at 6:15 PM, Lars Helge Øverland larshelge@gmail.com wrote:

Hi Channara,

please make sure that your user has the authority to “view data visualizer module” through its user roles.

regards,

Lars

On Mon, Mar 17, 2014 at 12:11 PM, channara rin rin.channara@gmail.com wrote:

Dear all,
I used DHIS 2.14.I meet one problem in DHIS2. After i logged-in, then i click on service–> Data Visualizer. it just showed only grey color background of Data visualizer (find attached file) for long time. Even i clear cache, change browser, change name of war file. afew day ago. it work very well.

Can anyone guide me how to fix it?

Thank you

CHANNARA

Mailing list: https://launchpad.net/~dhis2-devs

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Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

6

Hi all,

please dont post passwords to this public mailing list.

···

On Wed, Mar 19, 2014 at 4:06 AM, channara rin rin.channara@gmail.com wrote:

Dear Lars,
As the attached file. i think. it problem with “manifest.webapp” and “i18n”. but i don’t know how to fix it. could you help me?

Thank you

CHANNARA

Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

On Mon, Mar 17, 2014 at 6:15 PM, Lars Helge Øverland larshelge@gmail.com wrote:

Hi Channara,

please make sure that your user has the authority to “view data visualizer module” through its user roles.

regards,

Lars

On Mon, Mar 17, 2014 at 12:11 PM, channara rin rin.channara@gmail.com wrote:

Dear all,
I used DHIS 2.14.I meet one problem in DHIS2. After i logged-in, then i click on service–> Data Visualizer. it just showed only grey color background of Data visualizer (find attached file) for long time. Even i clear cache, change browser, change name of war file. afew day ago. it work very well.

Can anyone guide me how to fix it?

Thank you

CHANNARA

Mailing list: https://launchpad.net/~dhis2-devs

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7

Channara, the problem is caused by a combination of slow internet connection and that the user is assigned to a whole bunch of orgunits. This will be fixed in 2.15 due to great improvements to the web api.

To work around it for now, please reduce the number of orgunits the user is assigned to.

···

On Wed, Mar 19, 2014 at 9:33 AM, Knut Staring knutst@gmail.com wrote:

Hi all,

please dont post passwords to this public mailing list.

On Mar 19, 2014 9:25 AM, “Jan Henrik Øverland” janhenrik.overland@gmail.com wrote:

Hi Channara,

I can help you with this, but I could not log in at http://203.176.137.194:8090/flagship with admin/district.

Jan

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On Wed, Mar 19, 2014 at 4:06 AM, channara rin rin.channara@gmail.com wrote:

Dear Lars,
As the attached file. i think. it problem with “manifest.webapp” and “i18n”. but i don’t know how to fix it. could you help me?

Thank you

CHANNARA

Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

On Mon, Mar 17, 2014 at 6:15 PM, Lars Helge Øverland larshelge@gmail.com wrote:

Hi Channara,

please make sure that your user has the authority to “view data visualizer module” through its user roles.

regards,

Lars

On Mon, Mar 17, 2014 at 12:11 PM, channara rin rin.channara@gmail.com wrote:

Dear all,
I used DHIS 2.14.I meet one problem in DHIS2. After i logged-in, then i click on service–> Data Visualizer. it just showed only grey color background of Data visualizer (find attached file) for long time. Even i clear cache, change browser, change name of war file. afew day ago. it work very well.

Can anyone guide me how to fix it?

Thank you

CHANNARA

Mailing list: https://launchpad.net/~dhis2-devs

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Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

8

In general its sufficient to assign org units to the roots of the subtrees you want to give access to. E.g. if you assign a user to a province she will get access to all org units/facilities in that province.

Lars

···

On Wed, Mar 19, 2014 at 9:33 AM, Knut Staring knutst@gmail.com wrote:

Hi all,

please dont post passwords to this public mailing list.

On Mar 19, 2014 9:25 AM, “Jan Henrik Øverland” janhenrik.overland@gmail.com wrote:

Hi Channara,

I can help you with this, but I could not log in at http://203.176.137.194:8090/flagship with admin/district.

Jan

Mailing list: https://launchpad.net/~dhis2-devs

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On Wed, Mar 19, 2014 at 4:06 AM, channara rin rin.channara@gmail.com wrote:

Dear Lars,
As the attached file. i think. it problem with “manifest.webapp” and “i18n”. but i don’t know how to fix it. could you help me?

Thank you

CHANNARA

Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

On Mon, Mar 17, 2014 at 6:15 PM, Lars Helge Øverland larshelge@gmail.com wrote:

Hi Channara,

please make sure that your user has the authority to “view data visualizer module” through its user roles.

regards,

Lars

On Mon, Mar 17, 2014 at 12:11 PM, channara rin rin.channara@gmail.com wrote:

Dear all,
I used DHIS 2.14.I meet one problem in DHIS2. After i logged-in, then i click on service–> Data Visualizer. it just showed only grey color background of Data visualizer (find attached file) for long time. Even i clear cache, change browser, change name of war file. afew day ago. it work very well.

Can anyone guide me how to fix it?

Thank you

CHANNARA

Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

9

Try using chrome, click F12 to open the developer tools, select Console and look for red output.

Lars

···

On Tue, Mar 18, 2014 at 12:15 PM, channara rin rin.channara@gmail.com wrote:

i am sure. i logged in with admin user.

On Mon, Mar 17, 2014 at 6:15 PM, Lars Helge Øverland larshelge@gmail.com wrote:

Hi Channara,

please make sure that your user has the authority to “view data visualizer module” through its user roles.

regards,

Lars

On Mon, Mar 17, 2014 at 12:11 PM, channara rin rin.channara@gmail.com wrote:

Dear all,
I used DHIS 2.14.I meet one problem in DHIS2. After i logged-in, then i click on service–> Data Visualizer. it just showed only grey color background of Data visualizer (find attached file) for long time. Even i clear cache, change browser, change name of war file. afew day ago. it work very well.

Can anyone guide me how to fix it?

Thank you

CHANNARA

Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

10

I faced a similar problem recently related to caching of the web server Are you running DHIS locally, or is it hosted on a server?

In our case, we used nginx for caching, and I ended up having to disable the caching to solve the problem. We re-enabled it after a couple of days, and things worked fine after that - not sure what the problem was.

···

On Tue, Mar 18, 2014 at 12:15 PM, channara rin rin.channara@gmail.com wrote:

i am sure. i logged in with admin user.

On Mon, Mar 17, 2014 at 6:15 PM, Lars Helge Øverland larshelge@gmail.com wrote:

Hi Channara,

please make sure that your user has the authority to “view data visualizer module” through its user roles.

regards,

Lars

On Mon, Mar 17, 2014 at 12:11 PM, channara rin rin.channara@gmail.com wrote:

Dear all,
I used DHIS 2.14.I meet one problem in DHIS2. After i logged-in, then i click on service–> Data Visualizer. it just showed only grey color background of Data visualizer (find attached file) for long time. Even i clear cache, change browser, change name of war file. afew day ago. it work very well.

Can anyone guide me how to fix it?

Thank you

CHANNARA

Mailing list: https://launchpad.net/~dhis2-devs

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11

Was not able to access your server (could be my network, which is unstable).

Anyway, if you are accessing it directly (no reverse proxy) it is probably a different thing, and you should follow the advice already given to troubleshoot.

···

On Tue, Mar 18, 2014 at 9:40 PM, Olav Poppe olav.poppe@me.com wrote:

I faced a similar problem recently related to caching of the web server Are you running DHIS locally, or is it hosted on a server?

In our case, we used nginx for caching, and I ended up having to disable the caching to solve the problem. We re-enabled it after a couple of days, and things worked fine after that - not sure what the problem was.

  1. mars 2014 kl. 11:18 skrev Lars Helge Øverland larshelge@gmail.com:

Try using chrome, click F12 to open the developer tools, select Console and look for red output.

Lars

Mailing list: https://launchpad.net/~dhis2-devs
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On Tue, Mar 18, 2014 at 12:15 PM, channara rin rin.channara@gmail.com wrote:

i am sure. i logged in with admin user.

On Mon, Mar 17, 2014 at 6:15 PM, Lars Helge Øverland larshelge@gmail.com wrote:

Hi Channara,

please make sure that your user has the authority to “view data visualizer module” through its user roles.

regards,

Lars

On Mon, Mar 17, 2014 at 12:11 PM, channara rin rin.channara@gmail.com wrote:

Dear all,
I used DHIS 2.14.I meet one problem in DHIS2. After i logged-in, then i click on service–> Data Visualizer. it just showed only grey color background of Data visualizer (find attached file) for long time. Even i clear cache, change browser, change name of war file. afew day ago. it work very well.

Can anyone guide me how to fix it?

Thank you

CHANNARA

Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp