We’re getting close to starting trainings and official rollout of our own DHIS2 platform - Hooray!
I’m expecting and hoping for feedback from our staff who use the system and therefore am hoping to learn about existing best practices for feedback mechanisms for your own users:
How do you collect feedback from your users?
How do you differentiate and triage for urgent (ie: ‘I can’t log-in’) versus non-urgent (‘I’d like to see a new dashboard added to the system’) requests?
Do you have one person who responds to or at least delegates all feedback and solutions, or a team that works on this?
Thanks in advance for anything you can share,
Kate
···
Kate Hesel, MPH
Program Officer - Monitoring, Evaluation and Learning
This e-mail is for the sole use of the intended recipient(s) and contains
information which is confidential and/or legally privileged. If you are not
the intended recipient, you are hereby notified that any disclosure,
copying, distribution or taking of any action in reliance on the contents
of this e-mail information is strictly prohibited. If you have received
this e-mail in error, please immediately notify the sender by reply e-mail
and destroy all copies of the original message.
If you are using 2.29 you should have access to the new messaging system where all feedback can be actioned, prioritised and assigned to user to follow up and update whether completed or pending or …
We’re getting close to starting trainings and official rollout of our own DHIS2 platform - Hooray!
I’m expecting and hoping for feedback from our staff who use the system and therefore am hoping to learn about existing best practices for feedback mechanisms for your own users:
How do you collect feedback from your users?
How do you differentiate and triage for urgent (ie: ‘I can’t log-in’) versus non-urgent (‘I’d like to see a new dashboard added to the system’) requests?
Do you have one person who responds to or at least delegates all feedback and solutions, or a team that works on this?
Thanks in advance for anything you can share,
Kate
–
Kate Hesel, MPH
Program Officer - Monitoring, Evaluation and Learning
This e-mail is for the sole use of the intended recipient(s) and contains
information which is confidential and/or legally privileged. If you are not
the intended recipient, you are hereby notified that any disclosure,
copying, distribution or taking of any action in reliance on the contents
of this e-mail information is strictly prohibited. If you have received
this e-mail in error, please immediately notify the sender by reply e-mail
and destroy all copies of the original message.
