Failed Import for received Messages/ Successful when Manually Imported [Re-Import]

Support - Assistance technique
1

I if any of you has experience this problem with especially version 2.18

All incoming messages Fail. However when manually imported using the [Re-Import], they are successfully processed and sent to the DHIS2 Inbox.

P.s I have attached a screen shot.

regards,

image

···

Sam Kasozi
Information Systems Consultant
HISP Uganda | GHSI - Uganda MOH - PH Emergency Operation Center
+256 788 993565 | +256 757 662752

kasozis@gmail.com | skasozi@pheoc.go.ug | Skype: sam.kasoziug

2

Hi Sam….from experience, this is usually a little difficult to put a finger on the cause. What you can do is to check the logs for details related to the failed messages and see if that can help?

………………………………………

Regards,

Dapo Adejumo

+2348033683677

Skype : dapojorge

···

From: Dhis2-users [mailto:dhis2-users-bounces+dapsyjorge=gmail.com@lists.launchpad.net] On Behalf Of Sam Kasozi
Sent: 15 July, 2015 12:31 PM
To: dhis2-users@lists.launchpad.net
Subject: [Dhis2-users] Failed Import for received Messages/ Successful when Manually Imported [Re-Import]

I if any of you has experience this problem with especially version 2.18

All incoming messages Fail. However when manually imported using the [Re-Import], they are successfully processed and sent to the DHIS2 Inbox.

P.s I have attached a screen shot.

regards,

Sam Kasozi
Information Systems Consultant
HISP Uganda | GHSI - Uganda MOH - PH Emergency Operation Center
+256 788 993565 | +256 757 662752

kasozis@gmail.com | skasozi@pheoc.go.ug | Skype: sam.kasoziug

3

Hi Dapo,

I have been trying to look through but have not been able to put a finger on anything.

I have attached them in case someone else can find something.

regards,

localhost_access_log.2015-07-15.txt (176 KB)

catalina.2015-07-15.log (6.75 KB)

localhost.2015-07-15.log (8.56 KB)

tomcat7ghs-stderr.2015-07-15.log (11 KB)

tomcat7ghs-stdout.2015-07-15.log (37.4 KB)

···

On Wed, Jul 15, 2015 at 4:22 PM, Dapo Adejumo dapsyjorge@gmail.com wrote:

Hi Sam….from experience, this is usually a little difficult to put a finger on the cause. What you can do is to check the logs for details related to the failed messages and see if that can help?

………………………………………

Regards,

Dapo Adejumo

+2348033683677

Skype : dapojorge

From: Dhis2-users [mailto:dhis2-users-bounces+dapsyjorge=gmail.com@lists.launchpad.net] On Behalf Of Sam Kasozi
Sent: 15 July, 2015 12:31 PM
To: dhis2-users@lists.launchpad.net
Subject: [Dhis2-users] Failed Import for received Messages/ Successful when Manually Imported [Re-Import]

I if any of you has experience this problem with especially version 2.18

All incoming messages Fail. However when manually imported using the [Re-Import], they are successfully processed and sent to the DHIS2 Inbox.

P.s I have attached a screen shot.

regards,

Sam Kasozi
Information Systems Consultant
HISP Uganda | GHSI - Uganda MOH - PH Emergency Operation Center
+256 788 993565 | +256 757 662752

kasozis@gmail.com | skasozi@pheoc.go.ug | Skype: sam.kasoziug

Sam Kasozi
Information Systems Consultant
HISP Uganda | GHSI - Uganda MOH - PH Emergency Operation Center
+256 788 993565 | +256 757 662752

kasozis@gmail.com | skasozi@pheoc.go.ug | Skype: sam.kasoziug

4

Dear Sam,

According to the log extraction below, it shows redirection (302)


216.104.201.102 - - [15/Jul/2015:12:05:56 +0300] "GET /dhis/dhis-web-maintenance-mobile/checkNewMessage.action HTTP/1.1" 302 - 216.104.201.102 - - [15/Jul/2015:12:05:56 +0300] "GET /dhis/dhis-web-commons/security/login.action HTTP/1.1" 200 4110 10.0.0.25 - - [15/Jul/2015:12:05:56 +0300] "POST /dhis/sms/smsinput.action?



Alex
···

On Wed, Jul 15, 2015 at 4:35 PM, Sam Kasozi kasozis@gmail.com wrote:

Hi Dapo,

I have been trying to look through but have not been able to put a finger on anything.

I have attached them in case someone else can find something.

regards,

Mailing list: https://launchpad.net/~dhis2-users

Post to : dhis2-users@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-users

More help : https://help.launchpad.net/ListHelp

–

Sam Kasozi
Information Systems Consultant
HISP Uganda | GHSI - Uganda MOH - PH Emergency Operation Center
+256 788 993565 | +256 757 662752

kasozis@gmail.com | skasozi@pheoc.go.ug | Skype: sam.kasoziug

On Wed, Jul 15, 2015 at 4:22 PM, Dapo Adejumo dapsyjorge@gmail.com wrote:

Hi Sam….from experience, this is usually a little difficult to put a finger on the cause. What you can do is to check the logs for details related to the failed messages and see if that can help?

………………………………………

Regards,

Dapo Adejumo

+2348033683677

Skype : dapojorge

From: Dhis2-users [mailto:dhis2-users-bounces+dapsyjorge=gmail.com@lists.launchpad.net] On Behalf Of Sam Kasozi
Sent: 15 July, 2015 12:31 PM
To: dhis2-users@lists.launchpad.net
Subject: [Dhis2-users] Failed Import for received Messages/ Successful when Manually Imported [Re-Import]

I if any of you has experience this problem with especially version 2.18

All incoming messages Fail. However when manually imported using the [Re-Import], they are successfully processed and sent to the DHIS2 Inbox.

P.s I have attached a screen shot.

regards,

Sam Kasozi
Information Systems Consultant
HISP Uganda | GHSI - Uganda MOH - PH Emergency Operation Center
+256 788 993565 | +256 757 662752

kasozis@gmail.com | skasozi@pheoc.go.ug | Skype: sam.kasoziug

Alex Tumwesigye

Technical Advisor - DHIS2 (Consultant),
Ministry of Health/AFENET

Kampala

Uganda

IT Consultant - BarefootPower Uganda Ltd, SmartSolar, Kenya

IT Specialist (Servers, Networks and Security, Health Information Systems - DHIS2 ) & Solar Consultant

+256 774149 775, + 256 759 800161

"I don’t want to be anything other than what I have been - one tree hill "

5

Hi Alex,

What would be the implication of this?

P.s There are 2 instance running, one which is a 2.15 which successfully receives the messages and the 2.18 which is having the problem.

The fact that the messages are received in the mobile configuration view for received messages means that they are successfully routed by the SMS WAR file to the correct instance.

I have been wondering if there was a process in 2.18 that changed and is hindering the successful import. However if there is anyone successfully using the Alert parser with this version, then that is not the case.

regards,

···

On Wed, Jul 15, 2015 at 4:48 PM, Alex Tumwesigye atumwesigye@gmail.com wrote:

Dear Sam,

According to the log extraction below, it shows redirection (302)


216.104.201.102 - - [15/Jul/2015:12:05:56 +0300] "GET /dhis/dhis-web-maintenance-mobile/checkNewMessage.action HTTP/1.1" 302 - 216.104.201.102 - - [15/Jul/2015:12:05:56 +0300] "GET /dhis/dhis-web-commons/security/login.action HTTP/1.1" 200 4110 10.0.0.25 - - [15/Jul/2015:12:05:56 +0300] "POST /dhis/sms/smsinput.action?




Alex

Sam Kasozi
Information Systems Consultant
HISP Uganda | GHSI - Uganda MOH - PH Emergency Operation Center
+256 788 993565 | +256 757 662752

kasozis@gmail.com | skasozi@pheoc.go.ug | Skype: sam.kasoziug

On Wed, Jul 15, 2015 at 4:35 PM, Sam Kasozi kasozis@gmail.com wrote:

Hi Dapo,

I have been trying to look through but have not been able to put a finger on anything.

I have attached them in case someone else can find something.

regards,

Mailing list: https://launchpad.net/~dhis2-users

Post to : dhis2-users@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-users

More help : https://help.launchpad.net/ListHelp

–
Alex Tumwesigye

Technical Advisor - DHIS2 (Consultant),
Ministry of Health/AFENET

Kampala

Uganda

IT Consultant - BarefootPower Uganda Ltd, SmartSolar, Kenya

IT Specialist (Servers, Networks and Security, Health Information Systems - DHIS2 ) & Solar Consultant

+256 774149 775, + 256 759 800161

"I don’t want to be anything other than what I have been - one tree hill "

Sam Kasozi
Information Systems Consultant
HISP Uganda | GHSI - Uganda MOH - PH Emergency Operation Center
+256 788 993565 | +256 757 662752

kasozis@gmail.com | skasozi@pheoc.go.ug | Skype: sam.kasoziug

On Wed, Jul 15, 2015 at 4:22 PM, Dapo Adejumo dapsyjorge@gmail.com wrote:

Hi Sam….from experience, this is usually a little difficult to put a finger on the cause. What you can do is to check the logs for details related to the failed messages and see if that can help?

………………………………………

Regards,

Dapo Adejumo

+2348033683677

Skype : dapojorge

From: Dhis2-users [mailto:dhis2-users-bounces+dapsyjorge=gmail.com@lists.launchpad.net] On Behalf Of Sam Kasozi
Sent: 15 July, 2015 12:31 PM
To: dhis2-users@lists.launchpad.net
Subject: [Dhis2-users] Failed Import for received Messages/ Successful when Manually Imported [Re-Import]

I if any of you has experience this problem with especially version 2.18

All incoming messages Fail. However when manually imported using the [Re-Import], they are successfully processed and sent to the DHIS2 Inbox.

P.s I have attached a screen shot.

regards,

Sam Kasozi
Information Systems Consultant
HISP Uganda | GHSI - Uganda MOH - PH Emergency Operation Center
+256 788 993565 | +256 757 662752

kasozis@gmail.com | skasozi@pheoc.go.ug | Skype: sam.kasoziug

6

Find below the fix to the error message.

···

On Wed, Jul 15, 2015 at 4:48 PM, Alex Tumwesigye atumwesigye@gmail.com wrote:

Dear Sam,

According to the log extraction below, it shows redirection (302)


216.104.201.102 - - [15/Jul/2015:12:05:56 +0300] "GET /dhis/dhis-web-maintenance-mobile/checkNewMessage.action HTTP/1.1" 302 - 216.104.201.102 - - [15/Jul/2015:12:05:56 +0300] "GET /dhis/dhis-web-commons/security/login.action HTTP/1.1" 200 4110 10.0.0.25 - - [15/Jul/2015:12:05:56 +0300] "POST /dhis/sms/smsinput.action?




Alex

On Wed, Jul 15, 2015 at 4:35 PM, Sam Kasozi kasozis@gmail.com wrote:

Hi Dapo,

I have been trying to look through but have not been able to put a finger on anything.

I have attached them in case someone else can find something.

regards,

Mailing list: https://launchpad.net/~dhis2-users

Post to : dhis2-users@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-users

More help : https://help.launchpad.net/ListHelp

–
Alex Tumwesigye

Technical Advisor - DHIS2 (Consultant),
Ministry of Health/AFENET

Kampala

Uganda

IT Consultant - BarefootPower Uganda Ltd, SmartSolar, Kenya

IT Specialist (Servers, Networks and Security, Health Information Systems - DHIS2 ) & Solar Consultant

+256 774149 775, + 256 759 800161

"I don’t want to be anything other than what I have been - one tree hill "

Sam Kasozi
Information Systems Consultant
HISP Uganda | GHSI - Uganda MOH - PH Emergency Operation Center
+256 788 993565 | +256 757 662752

kasozis@gmail.com | skasozi@pheoc.go.ug | Skype: sam.kasoziug

On Wed, Jul 15, 2015 at 4:22 PM, Dapo Adejumo dapsyjorge@gmail.com wrote:

Hi Sam….from experience, this is usually a little difficult to put a finger on the cause. What you can do is to check the logs for details related to the failed messages and see if that can help?

………………………………………

Regards,

Dapo Adejumo

+2348033683677

Skype : dapojorge

From: Dhis2-users [mailto:dhis2-users-bounces+dapsyjorge=gmail.com@lists.launchpad.net] On Behalf Of Sam Kasozi
Sent: 15 July, 2015 12:31 PM
To: dhis2-users@lists.launchpad.net
Subject: [Dhis2-users] Failed Import for received Messages/ Successful when Manually Imported [Re-Import]

I if any of you has experience this problem with especially version 2.18

All incoming messages Fail. However when manually imported using the [Re-Import], they are successfully processed and sent to the DHIS2 Inbox.

P.s I have attached a screen shot.

regards,

Sam Kasozi
Information Systems Consultant
HISP Uganda | GHSI - Uganda MOH - PH Emergency Operation Center
+256 788 993565 | +256 757 662752

kasozis@gmail.com | skasozi@pheoc.go.ug | Skype: sam.kasoziug