This issue just ‘popped’ in the last 12 hours for a pilot system for event capture. Some form changes were made and pushed out … and while this error seems to point to a permissions issue …. it doesn’t make any logical sense. Here goes,
3 event charts worked last night.
This morning, those same 3 charts throw an error:
Code: 409
Status: Conflict
User_ xyz is not allowed to view org unit: abc
The silly thing is, I’m not logged in as that user, but as Admin, with full access to all orgs.
This issue just ‘popped’ in the last 12 hours for a pilot system for event capture. Some form changes were made and pushed out … and while this error seems to point to a permissions issue …. it doesn’t make any logical sense. Here goes,
3 event charts worked last night.
This morning, those same 3 charts throw an error:
Code: 409
Status: Conflict
User_ xyz is not allowed to view org unit: abc
The silly thing is, I’m not logged in as that user, but as Admin, with full access to all orgs.
could it be that this user is in fact not allowed to view that org unit? The “data view organisation unit” of the user is determining whether she has access to the org unit, including its sub-hierarchy.
This issue just ‘popped’ in the last 12 hours for a pilot system for event capture. Some form changes were made and pushed out … and while this error seems to point to a permissions issue …. it doesn’t make any logical sense. Here goes,
3 event charts worked last night.
This morning, those same 3 charts throw an error:
Code: 409
Status: Conflict
User_ xyz is not allowed to view org unit: abc
The silly thing is, I’m not logged in as that user, but as Admin, with full access to all orgs.
This issue just ‘popped’ in the last 12 hours for a pilot system for event capture. Some form changes were made and pushed out … and while this error seems to point to a permissions issue …. it doesn’t make any logical sense. Here goes,
3 event charts worked last night.
This morning, those same 3 charts throw an error:
Code: 409
Status: Conflict
User_ xyz is not allowed to view org unit: abc
The silly thing is, I’m not logged in as that user, but as Admin, with full access to all orgs.
I just experienced this same error: User: `Username` is not allowed to view org unit: Orgunituid I have tried running maintenance, refreshing analytics and resources but not helping. This is happening for both standard and super users.
Thank you for your question! It does seems like the same error but it could be because of different reasons so please help check.
First, please check that the users have the required permissions (in the API) check that ‘Orgunituid’ or the ancestor (/api/organisationUnits/[Orgunituid]?fields=id,displayFormName,level,ancestors) can be found in: /api/users/[Useruid]?fields=displayName,username,organisationUnits,dataViewOrganisationUnits
Second, please double check that you cleared the cache correctly - sometimes it requires a bit more effort. If you don’t get this error using a new browser/profile then it’s 100% a cache issue. Check out these three steps to do when the cache is not clearing properly: No + button on dahsboard app - #4 by Gassim
Third, after running the analytics tables export, please check the Catalina.out log. Please share the log here (without the sensitive info)