I have an Event Program in DHIS2 that suddenly stopped working. It doesn’t open on the computer or web brouser, but it works on Android App. What could be happening, and how can I resolve this?
Hi, @Idelson_Nasseco
To better understand what might be causing the problem, could you please provide more details? Specifically:
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Could you share screenshots of what happens when you try to open the program on the web browser? This will help us see any error messages or behavior that might be occurring.
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If possible, could you also share a screenshot of the browser console (accessible via F12 or Ctrl+Shift+I) when you attempt to open the program? Any errors displayed there could give us clues about what’s wrong.
These details will help diagnose the issue more effectively. Thank you!
Without any more information, I’ll say that for us this happened with older versions of DHIS2 (2.2x) when we had patches or upgrades. What we discovered was that the event programs were noted to have “custom form” toggled on, even though no custom form information existed. When Custom Form information exists, it can default to that in the browser. For us, going into the event program and selecting
let us select all and remove all, and then the event program would re-appear.
Obviously completely possible this is unrelated, as I don’t know your server/what the details of your errors were.