Event Data Entry Forms Not Opening in New Capture App

Support - Assistance technique
3

Dear @Joakim,

  1. We were using 2.31.5 prior to the upgrade. We had the same issue in 2.31.5 but used the Event Capture app which was still available

  2. I can confirm that the metadata synced on the android app

  3. For the form, this is what we can see:

    image
    image2982×908 159 KB

    and this:
    image
    image1908×1498 127 KB

  4. We have 2 Event Programs that currently have 2096 and 76 events respectively that were entered for these Programs using the old Event capture app. So, I can confirm to you that we have all those details:

    image
    image2530×788 62.5 KB

Also, we can see the data entry form on the android app and enter data but we cannot figure out why the capture app does not load the data entry forms.

Your help with this is most appreciated.

Thank you