Error in Sychronizing Events in an Android App

[Lukundo_Nachilembe]

Hello,
I am having a problem with syncing data in the Android App version 3.2.0 after entering data and saving it. Please note that the internet connection is good
See attached the screenshot.

[nancyesp (Nancy Espinoza)]

Hi @Lukundo_Nachilembe

Thanks for reporting this issue. To help us better understand what’s happening with the event synchronization error, could you please provide a bit more detail?

• Try tapping on the error message in the Sync screen — this should expand the message and provide more context.
• Alternatively, you can go to the error Logs in the settings menu in the app and open the full error message there.

If possible, please share a screenshot of the detailed error message or the log. That will help us troubleshoot more accurately.

Thanks in advance

[Gassim (AL-Gassim Sharaf Addin)]

Hi @Lukundo_Nachilembe

Were you able to resolve this issue? Please see the suggestion from @nancyesp:

@nancyesp

Hi @Lukundo_Nachilembe

Thanks for reporting this issue. To help us better understand what’s happening with the event synchronization error, could you please provide a bit more detail?

• Try tapping on the error message in the Sync screen — this should expand the message and provide more context.
• Alternatively, you can go to the error Logs in the settings menu in the app and open the full error message there.

If possible, please share a screenshot of the detailed error message or the log. That will help us troubleshoot more accurately.

Thank you!