Hey @hanin.saadah - how are you?
I think you need to delete the dashboard layout for the users. You already deleted the default layout, which should make sure new users does not see the problem - but now the users that has saved a corrupted version of the dashboard also needs to be cleaned up.
This can be done by running a SQL script to delete the user settings for affected users.
delete from usersetting where name=‘keyTrackerDashboardLayout’ and userinfoid in (select userinfoid from userinfo where surname = ‘thesurname’ and firstname = ‘firstname’);
Remember that after a SQL to change or delete, you might need to clear the hibernate cache in the “data administration” app, under the section “maintenance”, and select “clear api cache”.
Regards,
Markus