'determining your root organisation unit'

Hi,

When wanting to create a 'organisation unit group' the organisation unit tree won't display instead it says "Determining your root organisation unit".

How do I get the organisation unit tree to display? Thanks!

Astrid

···

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Full bug report:

  clearing the cache does not solve the issue. here's the required

information:

  • DHIS2 version: 2.27
    (we have been running it with 2.22 with the same server
    settings, and it did work)

  • Web browser including version: Firefox, 55.0.3. (32bit)

  • Operating system including version: Windows 8.1 and 10

  •       Servlet container / Tomcat log: Provide any
    

    output in the Tomcat log (typically catalina.out) related to
    your problem. See attached.

  •       Web browser console: In the Chrome web
    

    browser, click F12, then “Console”, and look for exceptions
    related to your problem. See attached.

  •       Actions leading to the problem: Describe as
    

    clearly as possible which steps you take leading to the
    problem or exception. 1. I am creating
    unit organisations (parent and a couple of others). 2. I
    want to create organisation unit group.

  •       Problem description: Describe the problem
    

    clearly, why you think it is a problem and which behavior you
    would expect from the system. Two
    problems: (1) In the organisation units I cannot edit the
    parent organisation (see screen shot attached). (2) In the
    organisation unit groups, the organisation unit tree is not
    displaying, instead it says ‘determining your root
    organisation units’ (see screen shot attached).

  •         Java Server version:
    

    1.8.

  •         Server version of
    

    PostGRESQL = 9.6.4.1

  •         Tomcat version:
    

    9.0.0.M26

    In addition, we have imported data from 2.22 and it does work, i.e.
    the tree shows, but we don’t know if that fixes the issue or what
    the problem is what caused it, hence, the issue could come back.

    Thanks a lot for your help,

    Astrid

catalina.2017-09-01.log (14.7 KB)

DHIS2 2.27 Log from Org Unit Group Page.txt (510 Bytes)

···

On 9/1/2017 1:05 PM, Astrid Knoblauch
wrote:

  Hi,




  When wanting to create a 'organisation unit group' the

organisation unit tree won’t display instead it says “Determining
your root organisation unit”.

  How do I get the organisation unit tree to display? Thanks!




  Astrid


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Just a quick thought: Could it be that your user is NOT assigned to an OrgUnit? Or not to the Root? Or assigned to more than one?

Knut

···

On Fri, Sep 1, 2017 at 2:46 PM, Astrid Knoblauch astrid.knoblauch@me.com wrote:

Full bug report:

  clearing the cache does not solve the issue. here's the required information:
  • DHIS2 version: 2.27 (we have been running it with 2.22 with the same server settings, and it did work)
  • Web browser including version: Firefox, 55.0.3. (32bit)
  • Operating system including version: Windows 8.1 and 10
  •       Servlet container / Tomcat log: Provide any output in the Tomcat log (typically catalina.out) related to your problem. See attached.
    
  •       Web browser console: In the Chrome web browser, click F12, then "Console", and look for exceptions related to your problem. See attached.
    
  •       Actions leading to the problem: Describe as clearly as possible which steps you take leading to the problem or exception.             1. I am creating unit organisations (parent and a couple of others). 2. I want to create organisation unit group.
    
  •       Problem description: Describe the problem clearly, why you think it is a problem and which behavior you would expect from the system.             Two problems: (1) In the organisation units I cannot edit the parent organisation (see screen shot attached). (2) In the organisation unit groups, the organisation unit tree is not displaying, instead it says 'determining your root organisation units' (see screen shot attached).
    
  •         Java Server version: 1.8.
    
  •         Server version of PostGRESQL = 9.6.4.1
    
  •         Tomcat version: 9.0.0.M26
    
In addition, we have imported data from 2.22 and it does work, i.e. the tree shows, but we don't know if that fixes the issue or what the problem is what caused it, hence, the issue could come back.



Thanks a lot for your help,



Astrid




  On 9/1/2017 1:05 PM, Astrid Knoblauch wrote:
  Hi,



  When wanting to create a 'organisation unit group' the organisation unit tree won't display instead it says "Determining your root organisation unit".



  How do I get the organisation unit tree to display? Thanks!



  Astrid


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  		This email has been checked for viruses by Avast antivirus software.

www.avast.com


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