Delay and very slow response in Tracker Capture

Hi @Markus,
Could you please confirm if the “Trigger rule” field would help increase the efficiency?


We will try the latest version and test to see if the loading time has improved.

Hi @marta,
In terms of Android, we have downloaded the new version (1.0.4) and are currently in the process of testing it, however, it is still very slow. Rather than having one Program, and multiple Program Stages within that program, and multiple Program Stage Sections within a Program Stage, we tried to divide the tables into multiple Programs.

Within each program, there are multiple Program Stages, and within each Stage, multiple Sections. We still find that the performance gets worse as we move onto the next questions within a Program Stage. At the start, within each Program Stage (where there are multiple sections - or tabs as they appear on android), the first few questions will take about 5-10 secs for the answers to be uploaded/saved to the database. However, as we move further down the questions, the delay increases to 15 secs, 20 secs, sometimes even to 30 secs or longer…

Would you recommend us to even split it further down? We have A LOT of questions (multiple pages) for each table and we’re trying the find the best solution for this.

Thank you.

Cha (@lli