In the data visualizer when I choose the period for more than a year an error message appears as following:
Something went wrong
There was a problem getting the data from the server.
But if I select the period on one year or less for example last 3 months that visuals appears normally.
Please help.
Would it be possible to test which exact period results with this error? For example, if you pick fixed months from January 2023 - February 2024 keep adding a fixed month until the error appears and then try that month alone. What I mean by this is so you could figure out for which period is this happening exactly and see that you actually have data there.
When you figure out the exact period that’s causing this issue, it might also help to check the console and network tabs in the DevTools (F12) then share screenshots please.
Thanks!
Hi @Gassim I am facing the same error but in my case it happens for any random time frame be it future or past. I am on version 2.37.9.1
Thanks @Sweety_Sharma for the info!
Yes, that’s expected to happen when there’s no data present. If it’s working for previous periods then that’s good.
Hi @Gassim we just noticed its happening irrespective of time interval when data is not present. But at times even when data is not present it does not give the error.
We are in version 2.37.9.1. Can you explain in which use cases this error is thrown?
Hi again,
Is there a chance you could share a step by step on how to reproduce this issue?
Thanks!
Hi Boss @Manaf_Aladomi
check the console and network tabs in the DevTools of browser by click on (F12 or FN+ 12) then share screenshots please.
Thanks all, I could solve the problem, it needed system update and restart from the cloud server console
Hi @Manaf_Aladomi by update you mean you upgraded DHIS version?
Hi @Gassim Here are the steps:
This i could reproduce only in 2.37.9.1
Hi! this is Tariq Khan from Pakistan, I am new to this platform.
I have some suggestion which may be resolve the data visualizer error message.
As per my experience this issue appears by two reason.
No just update the cloud server once you login to the server it will require you to update, and then restart the server, I did this and it worked.
Hi
That’s expected because if there’s no data, it shouldn’t return anything.
Welcome to the DHIS2 Community! Thank you for sharing with your fellow community members.
Good to know this worked! Thanks!
Dear Alghassim,
Now I am having the same issue but this time when selecting more than 6 periods in the visualizer, and am getting this message issue in the network console here I am attaching the screenshot, knowing that I have deleted the cache of the browser
please help
It seems this could be a server/database issue, so to understand what’s going on further please share the full Catalina.out log (make sure to remove the authentication/sensitive info from the log).
Thanks!
Dear Ghassim,
As you mentioned it could be server/database issue, I have restarted the database from the cloud server shell command and it worked, but please keep in mind that is issue is happening to me from time to time and suddenly, will keep you updated once I get this issue again
Sure, yes usually clearing server cache and restarting resolves the issue. This might have to do with the server configuration and memory as well. If it occurs again, check the error log in the Catalina.out. Thanks!
Yes I think so, once it happens again will send you the catalina log, thanks for your efforts
How can I check the error log in cataline, can you please pass me the command
Thanks for your patience!
To monitor the behavior of Tomcat the log is the primary source of information. The log can be viewed with the following command:
tail -f tomcat-dhis/logs/catalina.out
