Data visualisation is not working

Hil all,

Is anyone have ever experience this issue?

We upgraded our instance from 2.20 to 2.27 :80e598f

since then we cannot create chart with data visualizer anymore

thanks

Kindly run analytics.

···

On Thu, Dec 14, 2017 at 1:40 PM, Jean de Dieu Anoubissi jd.anoubissi@gmail.com wrote:

Hil all,

Is anyone have ever experience this issue?

We upgraded our instance from 2.20 to 2.27 :80e598f

since then we cannot create chart with data visualizer anymore

thanks


Mailing list: https://launchpad.net/~dhis2-users

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Nayeem Al Mifthah
Consultant for HSS, Health MIS, M&E and Surveillance
Email: n.mifthah@gmail.com
Cell:+8801914030574

Skype: nayeem.a.m

Did you upgrade step by step running all the script and test every version? At which point did This issue arise?

···

On Dec 14, 2017 8:40 AM, “Jean de Dieu Anoubissi” jd.anoubissi@gmail.com wrote:

Hil all,

Is anyone have ever experience this issue?

We upgraded our instance from 2.20 to 2.27 :80e598f

since then we cannot create chart with data visualizer anymore

thanks


Mailing list: https://launchpad.net/~dhis2-users

Post to : dhis2-users@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-users

More help : https://help.launchpad.net/ListHelp

Hi Knut
The upgrade have been made by the Bao System team which is hosting our system

···

2017-12-14 8:45 GMT+01:00 Knut Staring knutst@gmail.com:

Did you upgrade step by step running all the script and test every version? At which point did This issue arise?

On Dec 14, 2017 8:40 AM, “Jean de Dieu Anoubissi” jd.anoubissi@gmail.com wrote:

Hil all,

Is anyone have ever experience this issue?

We upgraded our instance from 2.20 to 2.27 :80e598f

since then we cannot create chart with data visualizer anymore

thanks


Mailing list: https://launchpad.net/~dhis2-users

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Unsubscribe : https://launchpad.net/~dhis2-users

More help : https://help.launchpad.net/ListHelp

Hi Mayeem
I tried that but the issue is still there

···

2017-12-14 8:53 GMT+01:00 Jean de Dieu Anoubissi jd.anoubissi@gmail.com:

Hi Knut
The upgrade have been made by the Bao System team which is hosting our system

2017-12-14 8:45 GMT+01:00 Knut Staring knutst@gmail.com:

Did you upgrade step by step running all the script and test every version? At which point did This issue arise?

On Dec 14, 2017 8:40 AM, “Jean de Dieu Anoubissi” jd.anoubissi@gmail.com wrote:

Hil all,

Is anyone have ever experience this issue?

We upgraded our instance from 2.20 to 2.27 :80e598f

since then we cannot create chart with data visualizer anymore

thanks


Mailing list: https://launchpad.net/~dhis2-users

Post to : dhis2-users@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-users

More help : https://help.launchpad.net/ListHelp

Any error messages in the browser console or in the server log?

···

On Thu, Dec 14, 2017 at 8:53 AM, Jean de Dieu Anoubissi jd.anoubissi@gmail.com wrote:

Hi Knut
The upgrade have been made by the Bao System team which is hosting our system

2017-12-14 8:45 GMT+01:00 Knut Staring knutst@gmail.com:

Did you upgrade step by step running all the script and test every version? At which point did This issue arise?

On Dec 14, 2017 8:40 AM, “Jean de Dieu Anoubissi” jd.anoubissi@gmail.com wrote:

Hil all,

Is anyone have ever experience this issue?

We upgraded our instance from 2.20 to 2.27 :80e598f

since then we cannot create chart with data visualizer anymore

thanks


Mailing list: https://launchpad.net/~dhis2-users

Post to : dhis2-users@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-users

More help : https://help.launchpad.net/ListHelp

Knut Staring

Department of Information, Evidence and Research
World Health Organization, Geneva, Switzerland
Office: +41 22 791 3683 Mob1: +33 6 4434 2931 Mob2: +47 9188 0522
Skype: knutstar

There is not error messages, when we click to update the chart is not appearing

···

2017-12-14 9:00 GMT+01:00 Knut Staring knutst@gmail.com:

Any error messages in the browser console or in the server log?

On Thu, Dec 14, 2017 at 8:53 AM, Jean de Dieu Anoubissi jd.anoubissi@gmail.com wrote:

Hi Knut
The upgrade have been made by the Bao System team which is hosting our system

Knut Staring

Department of Information, Evidence and Research
World Health Organization, Geneva, Switzerland
Office: +41 22 791 3683 Mob1: +33 6 4434 2931 Mob2: +47 9188 0522
Skype: knutstar

2017-12-14 8:45 GMT+01:00 Knut Staring knutst@gmail.com:

Did you upgrade step by step running all the script and test every version? At which point did This issue arise?

On Dec 14, 2017 8:40 AM, “Jean de Dieu Anoubissi” jd.anoubissi@gmail.com wrote:

Hil all,

Is anyone have ever experience this issue?

We upgraded our instance from 2.20 to 2.27 :80e598f

since then we cannot create chart with data visualizer anymore

thanks


Mailing list: https://launchpad.net/~dhis2-users

Post to : dhis2-users@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-users

More help : https://help.launchpad.net/ListHelp

Dear Jean,

Your (Chrome?) browser has a developer console that displays errors that you dont normally see:

https://developers.google.com/web/tools/chrome-devtools/

Regards,

Knut

···

On Thu, Dec 14, 2017 at 9:22 AM, Jean de Dieu Anoubissi jd.anoubissi@gmail.com wrote:

There is not error messages, when we click to update the chart is not appearing

2017-12-14 9:00 GMT+01:00 Knut Staring knutst@gmail.com:

Any error messages in the browser console or in the server log?

On Thu, Dec 14, 2017 at 8:53 AM, Jean de Dieu Anoubissi jd.anoubissi@gmail.com wrote:

Hi Knut
The upgrade have been made by the Bao System team which is hosting our system

Knut Staring

Department of Information, Evidence and Research
World Health Organization, Geneva, Switzerland
Office: +41 22 791 3683 Mob1: +33 6 4434 2931 Mob2: +47 9188 0522
Skype: knutstar

2017-12-14 8:45 GMT+01:00 Knut Staring knutst@gmail.com:

Did you upgrade step by step running all the script and test every version? At which point did This issue arise?

On Dec 14, 2017 8:40 AM, “Jean de Dieu Anoubissi” jd.anoubissi@gmail.com wrote:

Hil all,

Is anyone have ever experience this issue?

We upgraded our instance from 2.20 to 2.27 :80e598f

since then we cannot create chart with data visualizer anymore

thanks


Mailing list: https://launchpad.net/~dhis2-users

Post to : dhis2-users@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-users

More help : https://help.launchpad.net/ListHelp

Knut Staring

Department of Information, Evidence and Research
World Health Organization, Geneva, Switzerland
Office: +41 22 791 3683 Mob1: +33 6 4434 2931 Mob2: +47 9188 0522
Skype: knutstar

Hi Knut,

I opened the developer console but I can find the errors

···

2017-12-14 9:36 GMT+01:00 Knut Staring knutst@gmail.com:

Dear Jean,

Your (Chrome?) browser has a developer console that displays errors that you dont normally see:

https://developers.google.com/web/tools/chrome-devtools/

Regards,

Knut

On Thu, Dec 14, 2017 at 9:22 AM, Jean de Dieu Anoubissi jd.anoubissi@gmail.com wrote:

There is not error messages, when we click to update the chart is not appearing


Knut Staring

Department of Information, Evidence and Research
World Health Organization, Geneva, Switzerland
Office: +41 22 791 3683 Mob1: +33 6 4434 2931 Mob2: +47 9188 0522
Skype: knutstar

2017-12-14 9:00 GMT+01:00 Knut Staring knutst@gmail.com:

Any error messages in the browser console or in the server log?

On Thu, Dec 14, 2017 at 8:53 AM, Jean de Dieu Anoubissi jd.anoubissi@gmail.com wrote:

Hi Knut
The upgrade have been made by the Bao System team which is hosting our system

Knut Staring

Department of Information, Evidence and Research
World Health Organization, Geneva, Switzerland
Office: +41 22 791 3683 Mob1: +33 6 4434 2931 Mob2: +47 9188 0522
Skype: knutstar

2017-12-14 8:45 GMT+01:00 Knut Staring knutst@gmail.com:

Did you upgrade step by step running all the script and test every version? At which point did This issue arise?

On Dec 14, 2017 8:40 AM, “Jean de Dieu Anoubissi” jd.anoubissi@gmail.com wrote:

Hil all,

Is anyone have ever experience this issue?

We upgraded our instance from 2.20 to 2.27 :80e598f

since then we cannot create chart with data visualizer anymore

thanks


Mailing list: https://launchpad.net/~dhis2-users

Post to : dhis2-users@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-users

More help : https://help.launchpad.net/ListHelp

I see, that is unfortunate. And nothing in the Tomcat log from BAO?

···

On Dec 14, 2017 11:01 AM, “Jean de Dieu Anoubissi” jd.anoubissi@gmail.com wrote:

Hi Knut,

I opened the developer console but I can find the errors

2017-12-14 9:36 GMT+01:00 Knut Staring knutst@gmail.com:

Dear Jean,

Your (Chrome?) browser has a developer console that displays errors that you dont normally see:

https://developers.google.com/web/tools/chrome-devtools/

Regards,

Knut

On Thu, Dec 14, 2017 at 9:22 AM, Jean de Dieu Anoubissi jd.anoubissi@gmail.com wrote:

There is not error messages, when we click to update the chart is not appearing


Knut Staring

Department of Information, Evidence and Research
World Health Organization, Geneva, Switzerland
Office: +41 22 791 3683 Mob1: +33 6 4434 2931 Mob2: +47 9188 0522
Skype: knutstar

2017-12-14 9:00 GMT+01:00 Knut Staring knutst@gmail.com:

Any error messages in the browser console or in the server log?

On Thu, Dec 14, 2017 at 8:53 AM, Jean de Dieu Anoubissi jd.anoubissi@gmail.com wrote:

Hi Knut
The upgrade have been made by the Bao System team which is hosting our system

Knut Staring

Department of Information, Evidence and Research
World Health Organization, Geneva, Switzerland
Office: +41 22 791 3683 Mob1: +33 6 4434 2931 Mob2: +47 9188 0522
Skype: knutstar

2017-12-14 8:45 GMT+01:00 Knut Staring knutst@gmail.com:

Did you upgrade step by step running all the script and test every version? At which point did This issue arise?

On Dec 14, 2017 8:40 AM, “Jean de Dieu Anoubissi” jd.anoubissi@gmail.com wrote:

Hil all,

Is anyone have ever experience this issue?

We upgraded our instance from 2.20 to 2.27 :80e598f

since then we cannot create chart with data visualizer anymore

thanks


Mailing list: https://launchpad.net/~dhis2-users

Post to : dhis2-users@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-users

More help : https://help.launchpad.net/ListHelp

Hi Knut

I sent a request to BAO so that there can check there. But I didn’t yet receive a reply from them

···

2017-12-14 12:26 GMT+01:00 Knut Staring knutst@gmail.com:

I see, that is unfortunate. And nothing in the Tomcat log from BAO?

On Dec 14, 2017 11:01 AM, “Jean de Dieu Anoubissi” jd.anoubissi@gmail.com wrote:

Hi Knut,

I opened the developer console but I can find the errors

2017-12-14 9:36 GMT+01:00 Knut Staring knutst@gmail.com:

Dear Jean,

Your (Chrome?) browser has a developer console that displays errors that you dont normally see:

https://developers.google.com/web/tools/chrome-devtools/

Regards,

Knut

On Thu, Dec 14, 2017 at 9:22 AM, Jean de Dieu Anoubissi jd.anoubissi@gmail.com wrote:

There is not error messages, when we click to update the chart is not appearing


Knut Staring

Department of Information, Evidence and Research
World Health Organization, Geneva, Switzerland
Office: +41 22 791 3683 Mob1: +33 6 4434 2931 Mob2: +47 9188 0522
Skype: knutstar

2017-12-14 9:00 GMT+01:00 Knut Staring knutst@gmail.com:

Any error messages in the browser console or in the server log?

On Thu, Dec 14, 2017 at 8:53 AM, Jean de Dieu Anoubissi jd.anoubissi@gmail.com wrote:

Hi Knut
The upgrade have been made by the Bao System team which is hosting our system

Knut Staring

Department of Information, Evidence and Research
World Health Organization, Geneva, Switzerland
Office: +41 22 791 3683 Mob1: +33 6 4434 2931 Mob2: +47 9188 0522
Skype: knutstar

2017-12-14 8:45 GMT+01:00 Knut Staring knutst@gmail.com:

Did you upgrade step by step running all the script and test every version? At which point did This issue arise?

On Dec 14, 2017 8:40 AM, “Jean de Dieu Anoubissi” jd.anoubissi@gmail.com wrote:

Hil all,

Is anyone have ever experience this issue?

We upgraded our instance from 2.20 to 2.27 :80e598f

since then we cannot create chart with data visualizer anymore

thanks


Mailing list: https://launchpad.net/~dhis2-users

Post to : dhis2-users@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-users

More help : https://help.launchpad.net/ListHelp

Hi Jean,
I checked our ticket queue and the last ticket we have related to this issue is from 4 months ago. Did you send the ticket to support? If yes, can you send me the ticket #?

Thanks,

Nicola

···

On Thu, Dec 14, 2017 at 10:37 AM, Jean de Dieu Anoubissi jd.anoubissi@gmail.com wrote:

Hi Knut

I sent a request to BAO so that there can check there. But I didn’t yet receive a reply from them


Mailing list: https://launchpad.net/~dhis2-users

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2017-12-14 12:26 GMT+01:00 Knut Staring knutst@gmail.com:

I see, that is unfortunate. And nothing in the Tomcat log from BAO?

On Dec 14, 2017 11:01 AM, “Jean de Dieu Anoubissi” jd.anoubissi@gmail.com wrote:

Hi Knut,

I opened the developer console but I can find the errors

2017-12-14 9:36 GMT+01:00 Knut Staring knutst@gmail.com:

Dear Jean,

Your (Chrome?) browser has a developer console that displays errors that you dont normally see:

https://developers.google.com/web/tools/chrome-devtools/

Regards,

Knut

On Thu, Dec 14, 2017 at 9:22 AM, Jean de Dieu Anoubissi jd.anoubissi@gmail.com wrote:

There is not error messages, when we click to update the chart is not appearing


Knut Staring

Department of Information, Evidence and Research
World Health Organization, Geneva, Switzerland
Office: +41 22 791 3683 Mob1: +33 6 4434 2931 Mob2: +47 9188 0522
Skype: knutstar

2017-12-14 9:00 GMT+01:00 Knut Staring knutst@gmail.com:

Any error messages in the browser console or in the server log?

On Thu, Dec 14, 2017 at 8:53 AM, Jean de Dieu Anoubissi jd.anoubissi@gmail.com wrote:

Hi Knut
The upgrade have been made by the Bao System team which is hosting our system

Knut Staring

Department of Information, Evidence and Research
World Health Organization, Geneva, Switzerland
Office: +41 22 791 3683 Mob1: +33 6 4434 2931 Mob2: +47 9188 0522
Skype: knutstar

2017-12-14 8:45 GMT+01:00 Knut Staring knutst@gmail.com:

Did you upgrade step by step running all the script and test every version? At which point did This issue arise?

On Dec 14, 2017 8:40 AM, “Jean de Dieu Anoubissi” jd.anoubissi@gmail.com wrote:

Hil all,

Is anyone have ever experience this issue?

We upgraded our instance from 2.20 to 2.27 :80e598f

since then we cannot create chart with data visualizer anymore

thanks


Mailing list: https://launchpad.net/~dhis2-users

Post to : dhis2-users@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-users

More help : https://help.launchpad.net/ListHelp

Nicola Hobby
Director of Service Delivery, BAO Systems

+1 202-536-1541 | nhobby@baosystems.com | http://www.baosystems.com | Skype: nicolahobby | 2900 K Street, Suite 406, Washington D.C. 20007