Data Stopped Displaying in Pivot and Visualizer

Hi All,

Recently my instance stopped displaying data in Pivot and Visualizer.However when I run Events reports,data is present.But when I run program indicators or aggregate indicators,bo data is displayed.

However from our hosting company,they are able to see data and able to run pivot and visualizer without any problem.

Has anyone experienced this before? If so any idea as to why this is so?

Thanks

I forgot to mention I am using DHIS2 2.27.

···

On Mar 20, 2018 7:42 AM, “Stanley Kalyati” skalyati@gmail.com wrote:

Hi All,

Recently my instance stopped displaying data in Pivot and Visualizer.However when I run Events reports,data is present.But when I run program indicators or aggregate indicators,bo data is displayed.

However from our hosting company,they are able to see data and able to run pivot and visualizer without any problem.

Has anyone experienced this before? If so any idea as to why this is so?

Thanks

Have you cleared your cache and tried different browsers?

Knut

···

On Tue, Mar 20, 2018, 06:42 Stanley Kalyati skalyati@gmail.com wrote:

Hi All,

Recently my instance stopped displaying data in Pivot and Visualizer.However when I run Events reports,data is present.But when I run program indicators or aggregate indicators,bo data is displayed.

However from our hosting company,they are able to see data and able to run pivot and visualizer without any problem.

Has anyone experienced this before? If so any idea as to why this is so?

Thanks


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I have cleared my cache completely but nothing.I even re-installed Google chrome and also tried installing Firefox hoping it was something with my browser and run maintenance and also analytics but to no avail.

I have tried using different computers within our organization but the same result,no data is showing.But when I run event reports,I see plenty of data there.

Could this be the version I am using maybe? (2.27)

I have never been this confused with DHIS2 since I started using it 7yrs ago.

···

On Mar 20, 2018 08:27, “Knut Staring” knutst@gmail.com wrote:

Have you cleared your cache and tried different browsers?

Knut

On Tue, Mar 20, 2018, 06:42 Stanley Kalyati skalyati@gmail.com wrote:

Hi All,

Recently my instance stopped displaying data in Pivot and Visualizer.However when I run Events reports,data is present.But when I run program indicators or aggregate indicators,bo data is displayed.

However from our hosting company,they are able to see data and able to run pivot and visualizer without any problem.

Has anyone experienced this before? If so any idea as to why this is so?

Thanks


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Stanley,

What are the permissions on your programIndicators and aggregate indicators? Is it possible that your user does not have access?

Aaron

···

On Tue, Mar 20, 2018 at 7:34 PM, Stanley Kalyati skalyati@gmail.com wrote:

I have cleared my cache completely but nothing.I even re-installed Google chrome and also tried installing Firefox hoping it was something with my browser and run maintenance and also analytics but to no avail.

I have tried using different computers within our organization but the same result,no data is showing.But when I run event reports,I see plenty of data there.

Could this be the version I am using maybe? (2.27)

I have never been this confused with DHIS2 since I started using it 7yrs ago.


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Aaron C. White

919.522.5585

On Mar 20, 2018 08:27, “Knut Staring” knutst@gmail.com wrote:

Have you cleared your cache and tried different browsers?

Knut

On Tue, Mar 20, 2018, 06:42 Stanley Kalyati skalyati@gmail.com wrote:

Hi All,

Recently my instance stopped displaying data in Pivot and Visualizer.However when I run Events reports,data is present.But when I run program indicators or aggregate indicators,bo data is displayed.

However from our hosting company,they are able to see data and able to run pivot and visualizer without any problem.

Has anyone experienced this before? If so any idea as to why this is so?

Thanks


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Hi Aaron,

I have a superuser account with all the rights.

···

On Mar 21, 2018 03:50, “Aaron C White” aaroncwhite@gmail.com wrote:

Stanley,

What are the permissions on your programIndicators and aggregate indicators? Is it possible that your user does not have access?

Aaron

Aaron C. White

919.522.5585

On Tue, Mar 20, 2018 at 7:34 PM, Stanley Kalyati skalyati@gmail.com wrote:

I have cleared my cache completely but nothing.I even re-installed Google chrome and also tried installing Firefox hoping it was something with my browser and run maintenance and also analytics but to no avail.

I have tried using different computers within our organization but the same result,no data is showing.But when I run event reports,I see plenty of data there.

Could this be the version I am using maybe? (2.27)

I have never been this confused with DHIS2 since I started using it 7yrs ago.


Mailing list: https://launchpad.net/~dhis2-users

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On Mar 20, 2018 08:27, “Knut Staring” knutst@gmail.com wrote:

Have you cleared your cache and tried different browsers?

Knut

On Tue, Mar 20, 2018, 06:42 Stanley Kalyati skalyati@gmail.com wrote:

Hi All,

Recently my instance stopped displaying data in Pivot and Visualizer.However when I run Events reports,data is present.But when I run program indicators or aggregate indicators,bo data is displayed.

However from our hosting company,they are able to see data and able to run pivot and visualizer without any problem.

Has anyone experienced this before? If so any idea as to why this is so?

Thanks


Mailing list: https://launchpad.net/~dhis2-devs

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Dear Stanley,

Had you updated your war file of recent when this started happening? I had a strange experience a month ago when i updated my war file and lost some of the system objects and it took me a while to figure out this until a colleague helped me.

Absolom

Hi Aaron,

I have a superuser account with all the rights.

···

On Wednesday, March 21, 2018, 6:30:28 AM GMT+2, Stanley Kalyati skalyati@gmail.com wrote:

On Mar 21, 2018 03:50, “Aaron C White” aaroncwhite@gmail.com wrote:

Stanley,

What are the permissions on your programIndicators and aggregate indicators? Is it possible that your user does not have access?

Aaron

Aaron C. White

919.522.5585

On Tue, Mar 20, 2018 at 7:34 PM, Stanley Kalyati skalyati@gmail.com wrote:

I have cleared my cache completely but nothing.I even re-installed Google chrome and also tried installing Firefox hoping it was something with my browser and run maintenance and also analytics but to no avail.

I have tried using different computers within our organization but the same result,no data is showing.But when I run event reports,I see plenty of data there.

Could this be the version I am using maybe? (2.27)

I have never been this confused with DHIS2 since I started using it 7yrs ago.

On Mar 20, 2018 08:27, “Knut Staring” knutst@gmail.com wrote:

Have you cleared your cache and tried different browsers?

Knut

On Tue, Mar 20, 2018, 06:42 Stanley Kalyati skalyati@gmail.com wrote:

Hi All,

Recently my instance stopped displaying data in Pivot and Visualizer.However when I run Events reports,data is present.But when I run program indicators or aggregate indicators,bo data is displayed.

However from our hosting company,they are able to see data and able to run pivot and visualizer without any problem.

Has anyone experienced this before? If so any idea as to why this is so?

Thanks


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Hi Absolom,

Yes I think it was changed.Because it just changed from no where.

How did the other person help you?

Am really confused.

···

On Thu, Mar 22, 2018, 17:11 Absolom MURAMIRA absolom_m@yahoo.com wrote:

Dear Stanley,

Had you updated your war file of recent when this started happening? I had a strange experience a month ago when i updated my war file and lost some of the system objects and it took me a while to figure out this until a colleague helped me.

Absolom

On Wednesday, March 21, 2018, 6:30:28 AM GMT+2, Stanley Kalyati skalyati@gmail.com wrote:

Hi Aaron,

I have a superuser account with all the rights.

On Mar 21, 2018 03:50, “Aaron C White” aaroncwhite@gmail.com wrote:

Stanley,

What are the permissions on your programIndicators and aggregate indicators? Is it possible that your user does not have access?

Aaron

Aaron C. White

919.522.5585

On Tue, Mar 20, 2018 at 7:34 PM, Stanley Kalyati skalyati@gmail.com wrote:

I have cleared my cache completely but nothing.I even re-installed Google chrome and also tried installing Firefox hoping it was something with my browser and run maintenance and also analytics but to no avail.

I have tried using different computers within our organization but the same result,no data is showing.But when I run event reports,I see plenty of data there.

Could this be the version I am using maybe? (2.27)

I have never been this confused with DHIS2 since I started using it 7yrs ago.

On Mar 20, 2018 08:27, “Knut Staring” knutst@gmail.com wrote:

Have you cleared your cache and tried different browsers?

Knut

On Tue, Mar 20, 2018, 06:42 Stanley Kalyati skalyati@gmail.com wrote:

Hi All,

Recently my instance stopped displaying data in Pivot and Visualizer.However when I run Events reports,data is present.But when I run program indicators or aggregate indicators,bo data is displayed.

However from our hosting company,they are able to see data and able to run pivot and visualizer without any problem.

Has anyone experienced this before? If so any idea as to why this is so?

Thanks


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If you updated the war file,

  1. check if your indicators, data element catoptions etc are still intact in the maintenance app. if they are there then you have a different issue.

  2. If they are not there, then check verify from the back-end if the database is ok

  3. You can then revert to your old war file → this worked for me and update with the most recent version thereafter if interested.

please note that my version is 2.28

Absolom

Hi Absolom,

Yes I think it was changed.Because it just changed from no where.

How did the other person help you?

Am really confused.

···

On Thursday, March 22, 2018, 5:17:37 PM GMT+2, Stanley Kalyati skalyati@gmail.com wrote:

On Thu, Mar 22, 2018, 17:11 Absolom MURAMIRA absolom_m@yahoo.com wrote:

Dear Stanley,

Had you updated your war file of recent when this started happening? I had a strange experience a month ago when i updated my war file and lost some of the system objects and it took me a while to figure out this until a colleague helped me.

Absolom

On Wednesday, March 21, 2018, 6:30:28 AM GMT+2, Stanley Kalyati skalyati@gmail.com wrote:

Hi Aaron,

I have a superuser account with all the rights.

On Mar 21, 2018 03:50, “Aaron C White” aaroncwhite@gmail.com wrote:

Stanley,

What are the permissions on your programIndicators and aggregate indicators? Is it possible that your user does not have access?

Aaron

Aaron C. White

919.522.5585

On Tue, Mar 20, 2018 at 7:34 PM, Stanley Kalyati skalyati@gmail.com wrote:

I have cleared my cache completely but nothing.I even re-installed Google chrome and also tried installing Firefox hoping it was something with my browser and run maintenance and also analytics but to no avail.

I have tried using different computers within our organization but the same result,no data is showing.But when I run event reports,I see plenty of data there.

Could this be the version I am using maybe? (2.27)

I have never been this confused with DHIS2 since I started using it 7yrs ago.

On Mar 20, 2018 08:27, “Knut Staring” knutst@gmail.com wrote:

Have you cleared your cache and tried different browsers?

Knut

On Tue, Mar 20, 2018, 06:42 Stanley Kalyati skalyati@gmail.com wrote:

Hi All,

Recently my instance stopped displaying data in Pivot and Visualizer.However when I run Events reports,data is present.But when I run program indicators or aggregate indicators,bo data is displayed.

However from our hosting company,they are able to see data and able to run pivot and visualizer without any problem.

Has anyone experienced this before? If so any idea as to why this is so?

Thanks


Mailing list: https://launchpad.net/~dhis2-d evs

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