Code 500 on download chart

Support - Assistance technique
1

Hello,

We’re facing Internal Server Error on our DHIS2 (2.37) prod instance when we try to download chart via Data Visualizer app.

In log file we have the following error


                at java.lang.Thread.run(Thread.java:750)
22-May-2023 13:34:33.652 SEVERE [tomcat-http-17] org.apache.catalina.core.StandardWrapperValve.invoke Servlet.service() for servlet [dispatcher] in context with path [/dhis] threw exception [Handler dispatch failed; nested exception is java.lang.NoClassDefFoundError: Could not initialize class org.apache.batik.bridge.CursorManager] with root cause
        java.lang.NoClassDefFoundError: Could not initialize class org.apache.batik.bridge.CursorManager
                at org.apache.batik.bridge.BridgeContext.<init>(BridgeContext.java:1162)
                at org.apache.batik.bridge.BridgeContext.<init>(BridgeContext.java:292)
                at org.apache.batik.transcoder.SVGAbstractTranscoder.createBridgeContext(SVGAbstractTranscoder.java:338)
                at org.apache.batik.transcoder.SVGAbstractTranscoder.createBridgeContext(SVGAbstractTranscoder.java:314)
                at org.apache.batik.transcoder.SVGAbstractTranscoder.transcode(SVGAbstractTranscoder.java:196)
                at org.apache.batik.transcoder.image.ImageTranscoder.transcode(ImageTranscoder.java:92)
                at org.apache.batik.transcoder.XMLAbstractTranscoder.transcode(XMLAbstractTranscoder.java:142)
                at org.apache.batik.transcoder.SVGAbstractTranscoder.transcode(SVGAbstractTranscoder.java:158)
                at org.hisp.dhis.webapi.controller.SvgConversionController.convertToPng(SvgConversionController.java:105)
                at org.hisp.dhis.webapi.controller.SvgConversionController.toPng(SvgConversionController.java:73)
                at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
                at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
                at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
                at java.lang.reflect.Method.invoke(Method.java:498)
                at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:205)
                at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:150)
                at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:117)
                at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:895)
                at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:808)
                at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87)
                at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1071)
                at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:964)
                at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1006)
                at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:909)
                at javax.servlet.http.HttpServlet.service(HttpServlet.java:660)
                at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:883)
                at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
                at org.hisp.dhis.commons.jsonfiltering.web.JsonFilteringRequestFilter.doFilter(JsonFilteringRequestFilter.java:71)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
                at org.hisp.dhis.servlet.filter.AppOverrideFilter.doFilterInternal(AppOverrideFilter.java:174)
                at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
                at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:354)
                at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:267)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
                at org.hisp.dhis.webapi.filter.RequestIdentifierFilter.doFilterInternal(RequestIdentifierFilter.java:105)
                at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
                at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:354)
                at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:267)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
                at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
                at org.hisp.dhis.servlet.filter.HttpUrlPatternFilter.doFilter(HttpUrlPatternFilter.java:123)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
                at org.springframework.web.filter.ShallowEtagHeaderFilter.doFilterInternal(ShallowEtagHeaderFilter.java:106)
                at org.hisp.dhis.webapi.filter.ExcludableShallowEtagHeaderFilter.doFilterInternal(ExcludableShallowEtagHeaderFilter.java:125)
                at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
                at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:352)
                at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:117)
                at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:83)
                at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:361)
                at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:126)
                at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:120)
                at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:361)
                at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:100)
                at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:361)
                at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:164)
                at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:361)
                at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:63)
                at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:361)
                at org.springframework.security.oauth2.provider.authentication.OAuth2AuthenticationProcessingFilter.doFilter(OAuth2AuthenticationProcessingFilter.java:182)
                at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:361)
                at org.springframework.security.web.authentication.www.BasicAuthenticationFilter.doFilterInternal(BasicAuthenticationFilter.java:170)
                at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
                at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:361)
                at org.hisp.dhis.webapi.filter.CorsFilter.doFilter(CorsFilter.java:152)
                at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:361)
                at org.hisp.dhis.webapi.filter.CustomAuthenticationFilter.doFilter(CustomAuthenticationFilter.java:90)
                at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:361)
                at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:107)
                at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:93)
                at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:361)
                at org.springframework.security.web.header.HeaderWriterFilter.doHeadersAfter(HeaderWriterFilter.java:90)
                at org.springframework.security.web.header.HeaderWriterFilter.doFilterInternal(HeaderWriterFilter.java:75)
                at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
                at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:361)
                at org.hisp.dhis.webapi.filter.CspFilter.doFilterInternal(CspFilter.java:81)
                at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
                at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:361)
                at org.springframework.security.web.context.SecurityContextHolderFilter.doFilter(SecurityContextHolderFilter.java:82)
                at org.springframework.security.web.context.SecurityContextHolderFilter.doFilter(SecurityContextHolderFilter.java:69)
                at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:361)
                at org.springframework.security.web.context.request.async.WebAsyncManagerIntegrationFilter.doFilterInternal(WebAsyncManagerIntegrationFilter.java:62)
                at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
                at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:361)
                at org.springframework.security.web.session.ForceEagerSessionCreationFilter.doFilterInternal(ForceEagerSessionCreationFilter.java:45)
                at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
                at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:361)
                at org.springframework.security.web.session.DisableEncodeUrlFilter.doFilterInternal(DisableEncodeUrlFilter.java:42)
                at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
                at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:361)
                at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:225)
                at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:190)
                at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:354)
                at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:267)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
                at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)
                at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
                at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:354)
                at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:267)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
                at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)
                at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
                at org.springframework.orm.hibernate5.support.OpenSessionInViewFilter.doFilterInternal(OpenSessionInViewFilter.java:156)
                at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
                at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202)
                at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
                at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)
                at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)
                at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
                at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:747)
                at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)
                at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
                at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:375)
                at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
                at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:868)
                at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1639)
                at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
                at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
                at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
                at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
                at java.lang.Thread.run(Thread.java:750)

NB : traning and dev instances works well.

2

Hello @didate
Are you able to share network data as well as console at the point of downloading the chart?

1 Like
3

This issue seems to be more general than to be specifically for the Data Visualizer app, are you facing any other issues? After clearing server cache in Maintenance as well as reload apps in the Data Administration app, please test to download the chart using the browser’s Guest mode.

4

Hello @moses_mwale and @Gassim

@Gassim no the just appear when i’m trying to download chart (all others stuff work). Also I’ve the same error with Guest Mode.

@moses_mwale

here is the network tab :

image
image1781×476 29.8 KB

5

@didate please share in the console and network in full picture. Also the full catalina log

6

Thank you @moses_mwale

here is console tab.

image
image747×222 13.9 KB

the errors I have in logs are in my first post.

7

Is this the latest version of 2.37.

8

Yes 2.37.9.1