Cannot load OrgUnits or DataSet in Data Entry

Version: 2.20
Build revision: 20001

We are suddenly having difficulty in using the Data Entry screen (it was working prior to yesterday, more than likely.)

The OrgUnit tree appears on the left hand side and the search functionality works there. But when selecting any OrgUnit in the tree it does not populate the Organisation Unit field in the snapshot below. Furthermore, the Loading bar next to Data Set continues to run but the Data Set list is never populated because no Org Unit ever gets loaded into the field.

image

The log does not show us anything obvious. Analytics ran automatically overnight without a problem.

We are looking at Datasets which changed over the past day… there are 12 which were updated, but I am not sure if there were true changes or if someone just edited them and clicked Save instead of Cancel, because there was no reason to modify datasets as far as I know.

3 of the 12 modified datasets are designed with a dimension type of Aggregate with a specific category combo of POS. But these are not new datasets and have been in existence and have functioned properly for many months. We’ve set up a test environment – modifying that aggregate dimension dataset did not resolve the issue of not being able to load an Org Unit and its available Datasets on the Data Entry screen.

Does anyone have an idea of what we should be looking for? Thanks.

···

Laura E. Lincks
Database Manager/Developer
ICAP - Columbia University
Mailman School of Public Health
60 Haven Ave, Floor B1
New York, NY 10032
Tel: 212 304 7132

Hi Laura,

could you please open the Chrome developer tools and look in the “Console” for errors in red?

regards,

Lars

image

···

On Thu, Jan 14, 2016 at 5:52 PM, Laura E. Lincks laura.lincks@icap.columbia.edu wrote:

Version: 2.20
Build revision: 20001

We are suddenly having difficulty in using the Data Entry screen (it was working prior to yesterday, more than likely.)

The OrgUnit tree appears on the left hand side and the search functionality works there. But when selecting any OrgUnit in the tree it does not populate the Organisation Unit field in the snapshot below. Furthermore, the Loading bar next to Data Set continues to run but the Data Set list is never populated because no Org Unit ever gets loaded into the field.

The log does not show us anything obvious. Analytics ran automatically overnight without a problem.

We are looking at Datasets which changed over the past day… there are 12 which were updated, but I am not sure if there were true changes or if someone just edited them and clicked Save instead of Cancel, because there was no reason to modify datasets as far as I know.

3 of the 12 modified datasets are designed with a dimension type of Aggregate with a specific category combo of POS. But these are not new datasets and have been in existence and have functioned properly for many months. We’ve set up a test environment – modifying that aggregate dimension dataset did not resolve the issue of not being able to load an Org Unit and its available Datasets on the Data Entry screen.

Does anyone have an idea of what we should be looking for? Thanks.

Laura E. Lincks
Database Manager/Developer
ICAP - Columbia University
Mailman School of Public Health
60 Haven Ave, Floor B1
New York, NY 10032
Tel: 212 304 7132


Mailing list: https://launchpad.net/~dhis2-users

Post to : dhis2-users@lists.launchpad.net

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Lars Helge Øverland

Lead developer, DHIS 2

University of Oslo

Skype: larshelgeoverland

http://www.dhis2.org

I was just doing that after finding the same problem in a thread from last year.

Here’s what I see :

Uncaught SyntaxError: Unexpected token u

screen shot attached

image

···

On Thu, Jan 14, 2016 at 11:53 AM, Lars Helge Øverland larshelge@gmail.com wrote:

Hi Laura,

could you please open the Chrome developer tools and look in the “Console” for errors in red?

regards,

Lars

Laura E. Lincks
Database Manager/Developer
ICAP - Columbia University
Mailman School of Public Health
60 Haven Ave, Floor B1
New York, NY 10032
Tel: 212 304 7132

On Thu, Jan 14, 2016 at 5:52 PM, Laura E. Lincks laura.lincks@icap.columbia.edu wrote:

Version: 2.20
Build revision: 20001

We are suddenly having difficulty in using the Data Entry screen (it was working prior to yesterday, more than likely.)

The OrgUnit tree appears on the left hand side and the search functionality works there. But when selecting any OrgUnit in the tree it does not populate the Organisation Unit field in the snapshot below. Furthermore, the Loading bar next to Data Set continues to run but the Data Set list is never populated because no Org Unit ever gets loaded into the field.

The log does not show us anything obvious. Analytics ran automatically overnight without a problem.

We are looking at Datasets which changed over the past day… there are 12 which were updated, but I am not sure if there were true changes or if someone just edited them and clicked Save instead of Cancel, because there was no reason to modify datasets as far as I know.

3 of the 12 modified datasets are designed with a dimension type of Aggregate with a specific category combo of POS. But these are not new datasets and have been in existence and have functioned properly for many months. We’ve set up a test environment – modifying that aggregate dimension dataset did not resolve the issue of not being able to load an Org Unit and its available Datasets on the Data Entry screen.

Does anyone have an idea of what we should be looking for? Thanks.

Laura E. Lincks
Database Manager/Developer
ICAP - Columbia University
Mailman School of Public Health
60 Haven Ave, Floor B1
New York, NY 10032
Tel: 212 304 7132


Mailing list: https://launchpad.net/~dhis2-users

Post to : dhis2-users@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-users

More help : https://help.launchpad.net/ListHelp

Lars Helge Øverland

Lead developer, DHIS 2

University of Oslo

Skype: larshelgeoverland

http://www.dhis2.org

Okay. Could you simply try to delete cache properly, close the browser, log in and try again?

https://www.dhis2.org/tutorials/how-to-really-clear-browser-cache

It is a bit unfortunate but I have seen it happen before.

regards,

Lars

image

···

On Thu, Jan 14, 2016 at 6:01 PM, Laura E. Lincks laura.lincks@icap.columbia.edu wrote:

I was just doing that after finding the same problem in a thread from last year.

Here’s what I see :

Uncaught SyntaxError: Unexpected token u

screen shot attached

Laura E. Lincks
Database Manager/Developer
ICAP - Columbia University
Mailman School of Public Health
60 Haven Ave, Floor B1
New York, NY 10032
Tel: 212 304 7132

On Thu, Jan 14, 2016 at 11:53 AM, Lars Helge Øverland larshelge@gmail.com wrote:

Hi Laura,

could you please open the Chrome developer tools and look in the “Console” for errors in red?

regards,

Lars

On Thu, Jan 14, 2016 at 5:52 PM, Laura E. Lincks laura.lincks@icap.columbia.edu wrote:

Version: 2.20
Build revision: 20001

We are suddenly having difficulty in using the Data Entry screen (it was working prior to yesterday, more than likely.)

The OrgUnit tree appears on the left hand side and the search functionality works there. But when selecting any OrgUnit in the tree it does not populate the Organisation Unit field in the snapshot below. Furthermore, the Loading bar next to Data Set continues to run but the Data Set list is never populated because no Org Unit ever gets loaded into the field.

The log does not show us anything obvious. Analytics ran automatically overnight without a problem.

We are looking at Datasets which changed over the past day… there are 12 which were updated, but I am not sure if there were true changes or if someone just edited them and clicked Save instead of Cancel, because there was no reason to modify datasets as far as I know.

3 of the 12 modified datasets are designed with a dimension type of Aggregate with a specific category combo of POS. But these are not new datasets and have been in existence and have functioned properly for many months. We’ve set up a test environment – modifying that aggregate dimension dataset did not resolve the issue of not being able to load an Org Unit and its available Datasets on the Data Entry screen.

Does anyone have an idea of what we should be looking for? Thanks.

Laura E. Lincks
Database Manager/Developer
ICAP - Columbia University
Mailman School of Public Health
60 Haven Ave, Floor B1
New York, NY 10032
Tel: 212 304 7132


Mailing list: https://launchpad.net/~dhis2-users

Post to : dhis2-users@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-users

More help : https://help.launchpad.net/ListHelp

Lars Helge Øverland

Lead developer, DHIS 2

University of Oslo

Skype: larshelgeoverland

http://www.dhis2.org

Lars Helge Øverland

Lead developer, DHIS 2

University of Oslo

Skype: larshelgeoverland

http://www.dhis2.org

Hi, I’ve seen this a couple of times before, and if memory serves me right it was caused by invalid indicator formulas in those instances.

I guess the thread you refer to is the one copied below.

Regards Olav

···

On Fri, Sep 25, 2015 at 11:53 AM, Morten Olav Hansen mortenoh@gmail.com wrote:

Try to manually run the getMedaData.action in data-entry, and then take that output to jsonlint.com

Unexpected token u, means something was undefined…


Morten

On Fri, Sep 25, 2015 at 4:49 PM, Jason Pickering jason.p.pickering@gmail.com wrote:

We are seeing an error in data entry, which is preventing all data entry,so it is pretty critical.

Uncaught SyntaxError: Unexpected token u

Unknown revision of 2.18. I suspect it is a meta-data problem, but not really sure how to pinpoint it?

Any ideas?

Regards,

Jason

Jason P. Pickering
email: jason.p.pickering@gmail.com
tel:+46764147049


Mailing list: https://launchpad.net/~dhis2-devs
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On Thu, Jan 14, 2016 at 6:01 PM, Laura E. Lincks laura.lincks@icap.columbia.edu wrote:

I was just doing that after finding the same problem in a thread from last year.

Here’s what I see :

Uncaught SyntaxError: Unexpected token u

screen shot attached

Laura E. Lincks
Database Manager/Developer
ICAP - Columbia University
Mailman School of Public Health
60 Haven Ave, Floor B1
New York, NY 10032
Tel: 212 304 7132

On Thu, Jan 14, 2016 at 11:53 AM, Lars Helge Øverland larshelge@gmail.com wrote:

Hi Laura,

could you please open the Chrome developer tools and look in the “Console” for errors in red?

regards,

Lars

On Thu, Jan 14, 2016 at 5:52 PM, Laura E. Lincks laura.lincks@icap.columbia.edu wrote:

Version: 2.20
Build revision: 20001

We are suddenly having difficulty in using the Data Entry screen (it was working prior to yesterday, more than likely.)

The OrgUnit tree appears on the left hand side and the search functionality works there. But when selecting any OrgUnit in the tree it does not populate the Organisation Unit field in the snapshot below. Furthermore, the Loading bar next to Data Set continues to run but the Data Set list is never populated because no Org Unit ever gets loaded into the field.

<image.png>

The log does not show us anything obvious. Analytics ran automatically overnight without a problem.

We are looking at Datasets which changed over the past day… there are 12 which were updated, but I am not sure if there were true changes or if someone just edited them and clicked Save instead of Cancel, because there was no reason to modify datasets as far as I know.

3 of the 12 modified datasets are designed with a dimension type of Aggregate with a specific category combo of POS. But these are not new datasets and have been in existence and have functioned properly for many months. We’ve set up a test environment – modifying that aggregate dimension dataset did not resolve the issue of not being able to load an Org Unit and its available Datasets on the Data Entry screen.

Does anyone have an idea of what we should be looking for? Thanks.

Laura E. Lincks
Database Manager/Developer
ICAP - Columbia University
Mailman School of Public Health
60 Haven Ave, Floor B1
New York, NY 10032
Tel: 212 304 7132


Mailing list: https://launchpad.net/~dhis2-users
Post to : dhis2-users@lists.launchpad.net
Unsubscribe : https://launchpad.net/~dhis2-users
More help : https://help.launchpad.net/ListHelp

Lars Helge Øverland

Lead developer, DHIS 2

University of Oslo

Skype: larshelgeoverland

http://www.dhis2.org

Lars Helge Øverland

Lead developer, DHIS 2

University of Oslo

Skype: larshelgeoverland

http://www.dhis2.org

Hi Laura,

As Olav says we have seen this a few different times, under different circumstances. The original message was here

https://lists.launchpad.net/dhis2-devs/msg40182.html

Unfortunately, yours truly ends the thread with “I fixed it,but will detail the problem when I get back”…and I never say actually what the problem was and I cannot recall the exact fix. I am pretty sure in this case it was related to an option set which was assigned to a data element, but the option set had no members, which caused this error.

I recall another instance where an orgunit had a control character (new line) which caused the same error.

So, as Morten says, it is likely a bad piece of metadata somewhere which will need to be tracked down using JSONLint to determine exactly what is causing the error.

Regards,

Jason

image

···

On Thu, Jan 14, 2016 at 7:29 PM, Olav Poppe olav.poppe@me.com wrote:

Hi, I’ve seen this a couple of times before, and if memory serves me right it was caused by invalid indicator formulas in those instances.

I guess the thread you refer to is the one copied below.

Regards Olav

I got this

[Error: Parse error on line 11:

…Z79clX7y1",“v”:1} , ,"f1R88WLGXvs-USfPOP

-----------------------^

Expecting ‘STRING’, got ‘,’]

  1. jan. 2016 kl. 18.02 skrev Lars Helge Øverland larshelge@gmail.com:

Okay. Could you simply try to delete cache properly, close the browser, log in and try again?

https://www.dhis2.org/tutorials/how-to-really-clear-browser-cache

It is a bit unfortunate but I have seen it happen before.

regards,

Lars


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On Fri, Sep 25, 2015 at 11:53 AM, Morten Olav Hansen mortenoh@gmail.com wrote:

Try to manually run the getMedaData.action in data-entry, and then take that output to jsonlint.com

Unexpected token u, means something was undefined…


Morten

On Fri, Sep 25, 2015 at 4:49 PM, Jason Pickering jason.p.pickering@gmail.com wrote:

We are seeing an error in data entry, which is preventing all data entry,so it is pretty critical.

Uncaught SyntaxError: Unexpected token u

Unknown revision of 2.18. I suspect it is a meta-data problem, but not really sure how to pinpoint it?

Any ideas?

Regards,

Jason

Jason P. Pickering
email: jason.p.pickering@gmail.com
tel:+46764147049


Mailing list: https://launchpad.net/~dhis2-devs
Post to : dhis2-devs@lists.launchpad.net
Unsubscribe : https://launchpad.net/~dhis2-devs
More help : https://help.launchpad.net/ListHelp

On Thu, Jan 14, 2016 at 6:01 PM, Laura E. Lincks laura.lincks@icap.columbia.edu wrote:

I was just doing that after finding the same problem in a thread from last year.

Here’s what I see :

Uncaught SyntaxError: Unexpected token u

screen shot attached


Lars Helge Øverland

Lead developer, DHIS 2

University of Oslo

Skype: larshelgeoverland

http://www.dhis2.org

Laura E. Lincks
Database Manager/Developer
ICAP - Columbia University
Mailman School of Public Health
60 Haven Ave, Floor B1
New York, NY 10032
Tel: 212 304 7132

On Thu, Jan 14, 2016 at 11:53 AM, Lars Helge Øverland larshelge@gmail.com wrote:

Hi Laura,

could you please open the Chrome developer tools and look in the “Console” for errors in red?

regards,

Lars

On Thu, Jan 14, 2016 at 5:52 PM, Laura E. Lincks laura.lincks@icap.columbia.edu wrote:

Version: 2.20
Build revision: 20001

We are suddenly having difficulty in using the Data Entry screen (it was working prior to yesterday, more than likely.)

The OrgUnit tree appears on the left hand side and the search functionality works there. But when selecting any OrgUnit in the tree it does not populate the Organisation Unit field in the snapshot below. Furthermore, the Loading bar next to Data Set continues to run but the Data Set list is never populated because no Org Unit ever gets loaded into the field.

<image.png>

The log does not show us anything obvious. Analytics ran automatically overnight without a problem.

We are looking at Datasets which changed over the past day… there are 12 which were updated, but I am not sure if there were true changes or if someone just edited them and clicked Save instead of Cancel, because there was no reason to modify datasets as far as I know.

3 of the 12 modified datasets are designed with a dimension type of Aggregate with a specific category combo of POS. But these are not new datasets and have been in existence and have functioned properly for many months. We’ve set up a test environment – modifying that aggregate dimension dataset did not resolve the issue of not being able to load an Org Unit and its available Datasets on the Data Entry screen.

Does anyone have an idea of what we should be looking for? Thanks.

Laura E. Lincks
Database Manager/Developer
ICAP - Columbia University
Mailman School of Public Health
60 Haven Ave, Floor B1
New York, NY 10032
Tel: 212 304 7132


Mailing list: https://launchpad.net/~dhis2-users
Post to : dhis2-users@lists.launchpad.net
Unsubscribe : https://launchpad.net/~dhis2-users
More help : https://help.launchpad.net/ListHelp

Lars Helge Øverland

Lead developer, DHIS 2

University of Oslo

Skype: larshelgeoverland

http://www.dhis2.org

Jason P. Pickering
email: jason.p.pickering@gmail.com
tel:+46764147049

I see this post is old but I just faced the same problem “Cannot load OrgUnits or DataSet in Data Entry” and the solutions listed above did not work for me. So decided to drop what worked for me!
I was working on DHIS2 2.30 and had faced the problem! it took me days to have it all working.
It was silly but any ways, I did associate the user I am logged in(admin user) to an organization unit. Access the users from apps list and do edit(link org unit) the user information. That fixed the problem, at least in my case!