Call Center

Hello everyone,

As part of a project to establish a call center for a Public Health Emergency Operations Center (PHEOC/COUSP) in N’Djamena, Chad, we are looking for experienced developers and system integrators to support the application and technical integration components.

The scope includes:

  • development or customization of a CRM / public health alert management platform;
  • integration with Asterisk / VoIP, preferably through ARI;
  • backend based on PostgreSQL / PostGIS;
  • authentication through Keycloak / OpenID Connect;
  • integration with DHIS2 Tracker API;
  • management of the complete alert lifecycle: intake, qualification, prioritization, escalation, investigation, follow-up, and closure;
  • offline operation / deferred synchronization;
  • French and Arabic interface, including full RTL support;
  • strong security controls for sensitive health data;
  • on-premise, containerized deployment on the client’s servers;
  • dashboards, KPI monitoring, and reporting.

We are particularly interested in professionals with experience in one or more of the following areas: Asterisk, FreePBX, CTI, open-source CRM, DHIS2, digital health, health information systems, alert management platforms, PostgreSQL, Keycloak, Docker, APIs, and cybersecurity.

The assignment may require several profiles, including: Lead Developer / Software Architect, Backend Developer, Frontend Developer, Asterisk/VoIP Specialist, DHIS2 Expert, DevOps Engineer, and Security Specialist.

Interested individuals or teams may contact me privately and provide the following information:

Experience, technical skills, similar references, availability, location, and indicative daily rate.

Please note that this is currently a technical consultation in preparation for a tender submission, and not yet an awarded contract.

Feel free to share this message with qualified developers or integrators who may be interested.Hello everyone,

As part of a project to establish a call center for a Public Health Emergency Operations Center (PHEOC/COUSP) in N’Djamena, Chad, we are looking for experienced developers and system integrators to support the application and technical integration components.

The scope includes:

  • development or customization of a CRM / public health alert management platform;
  • integration with Asterisk / VoIP, preferably through ARI;
  • backend based on PostgreSQL / PostGIS;
  • authentication through Keycloak / OpenID Connect;
  • integration with DHIS2 Tracker API;
  • management of the complete alert lifecycle: intake, qualification, prioritization, escalation, investigation, follow-up, and closure;
  • offline operation / deferred synchronization;
  • French and Arabic interface, including full RTL support;
  • strong security controls for sensitive health data;
  • on-premise, containerized deployment on the client’s servers;
  • dashboards, KPI monitoring, and reporting.

We are particularly interested in professionals with experience in one or more of the following areas: Asterisk, FreePBX, CTI, open-source CRM, DHIS2, digital health, health information systems, alert management platforms, PostgreSQL, Keycloak, Docker, APIs, and cybersecurity.

The assignment may require several profiles, including: Lead Developer / Software Architect, Backend Developer, Frontend Developer, Asterisk/VoIP Specialist, DHIS2 Expert, DevOps Engineer, and Security Specialist.

Interested individuals or teams may contact me privately and provide the following information:

Experience, technical skills, similar references, availability, location, and indicative daily rate.

Please note that this is currently a technical consultation in preparation for a tender submission, and not yet an awarded contract.

Feel free to share this message with qualified developers or integrators who may be interested.
mhthabib@hcc-td.com or mhthabib@gmail.com

2 Likes

Hi

Thanks for considering DHIS2 Community to work with. Is there a deadline for submissions? I’d like to set the topic to auto-close after the deadline.

Thank you!