Validation notification emails do not seem so support Arabic characters. They seem to be sent out as question marks (see screenshot below where the OU names are in Arabic).
I have tried sending these notifications to a few different email addresses on different providers, in case it was an issue of the email client not rendering the Arabic characters, but with no luck.
The DHIS2 instance in question is fairly venerable (2.36.12), so I am wondering if this is an issue that has already been addressed in a later version. Any guidance would be greatly appreciated.
Thank you for your post! I have one suggestion that could work but I’ve not tested it. If you’re willing to give it a try, I think you need to use the Translations app to translation the message, and the original message should be in English. See screenshot:
It’s also possible to translate directly in the Maintenance app by clicking on the message template options and then Translation.
Additionally, good to know you’re using Arabic, I want to make a suggestion if the above doesn’t work, would you like to make a post in المجتمع العربي - Arabic Community to see if anyone else has faced this issue?
Translating doesn’t seem to have helped. The validation rules currently have English names and descriptions, but the OUs are all written in Arabic. I have tried changing the system and database language to arabic to see if this had an effect on the email I received but I still get the ??? in place of Arabic characters.
I am going to spin up a test instance on 2.39 to see if I can recreate the issue and I will get back to you.
Thanks! I don’t think it’s necessarily the version number here but it’s always good to try the latest releases
Is the Arabic name written as a Translation or directly in the configuration? I think as a first step it’s important to ensure that those are also in the translation.
I have one suggestion that could work but I’ve not tested it. If you’re willing to give it a try, I think you need to use the Translations app to translation the message, and the original message should be in English. See screenshot:
