Android app and tracker capture app crashing (and what is dev)


(Natalie Tibbels) #1

Hi all,

In the last few weeks, both the new DHIS2 android app and the tracker capture app have been crashing when we sync or try to register a TEI (see screenshot).

We have updated the apps, uninstalled and reinstalled from the play store, and updated the devices. It is happening on multiple types of devices (tablets, phones) both in the field and in the US. Is anyone else experiencing this, and any thoughts on what we can try?

Also, we noticed that some of the DHIS2 apps now say (dev) at the end – what does that mean?


Natalie T

(Marta Vila) #2

Hi Natalie,

just posting ere the conversation from launchpad.

The (Dev) suffix was removed last week.

For the crashes, would you mind sharing testing credentials to your server to check the problem? We would like to make sure that is not a metadata problem since it is crashing in both apps.

If possible, please send them to, and


(Blake Erhardt-Ohren) #3

Hi @marta, was this ever resolved? We are having the same issue, and, because of it, our teams in the field have started data collection on paper again.

(Marta Vila) #4

Hi @berhard,

I`ve seen you posted this in two places and now I am confused of which app is actually crashing, since this post belongs to old app, and the other one to the new one.

Please test the new app to be released today and let us know how it goes, or if you need the old one, then please share details of the crashes (version of android, version of the app, device, version of dhis2…).