Hi! The new app is awesome, we love the interface, but it’s still crashing all the time with one particular tracker program (unfortunately, our primary program)! Particularly when we are in the process of registering a new TEI (like after the OU is selected but before the data entry screen loads), but occasionally at other times as well.
One clue is that I can register a TEI in a different tracker program and it works fine, but then when I try to add the main program enrollment to the existing TEI, it crashes at that point, so it seems like the problem is mainly with this one tracker program.
Can you think of anything we can try? Might it be related to the volume of TEIs in the main program? (around 50,000, obviously not on the devices) Any settings we could try changing? Anything with the metadata? It’s happening on all the devices.
Also, on another note, can you think of a reason that program rules would work on the browser but not in the app - specifically, autopopulating the age based on the DOB.
Thanks for any help - we are rolling this out early next week to our community workers.